- Computer World Services (CWS)Corporation (Kearneysville, WV)
- Job Description The Help Desk Specialist provides Tier II and III technical software, problem resolution for members by performing problem and incident ... as guiding users through step-by-step solutions. Provides expertise to resolve second tier technical support issues for users of the organization's products and… more
- RightDirection Technology Solutions LLC (Washington, DC)
- Help Desk Tier I Specialist - Cleared Washington, DC (http://maps.google.com/maps?q=Washington+DC) Description RDTS is seeking a cleared Tier I ... Help Desk Specialist - Dept of State The Help Desk Specialist shall provide full-service, Tier I help desk support including: +… more
- ManTech (Washington, DC)
- …ManTech is seeking a motivated, career and customer-oriented **Journeyman** ** Tier 2 Help Desk Support Services Specialist ** to join our team in ... where our employees come first. At ManTech International, you'll help protect our national security while working on innovative...If unable to diagnose problem, will work with service desk management or Tier 3 to diagnose… more
- Stratus Solutions (Washington, DC)
- …interaction with USCP customers. Document all requests for service using the existing Help Desk ticketing system (Symantec Service Desk ). Communicate ... things you may do on any given day): Provide Tier I support for requests for service through email,...call, and in-person. Triage and escalate IT issues to Tier II, Tier III, and OIS management… more
- Stratus Solutions (Washington, DC)
- …interaction with USCP customers Document all requests for service using the existing Help Desk ticketing system (Symantec Service Desk ) Communicate ... things you may do on any given day): Provide Tier I support for requests for service through email,...and in person Triage and escalate IT issues to Tier II, Tier III, and OIS management… more
- General Dynamics Information Technology (Bethesda, MD)
- …Required:** Yes **Job Description:** Transform technology into opportunity as a Help Desk Tier I/Customer Service Support Specialist with GDIT. A career ... **Public Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Help Desk Support,IT Tech Support,Troubleshooting **Experience:** 3 +… more
- NuAxis Innovations (Washington, DC)
- ** Tier II Service Desk Specialist **...or later + Certifications in ITIL v3 Foundations + Help Desk Institute's HDA* certification + Customer Service ... NOW! We are currently seeking a talented and motivated ** Tier II Service Desk Specialist **...Our technologists have always gone the extra mile to help our federal clients succeed. And over the years,… more
- Leidos (Rockville, MD)
- … Support to the NRC's user community. All support is provided via phone, and the help desk specialist will troubleshoot access issues such as password resets ... an impact!! Leidos currently has an opening for a ** Help Desk Analyst ( Tier 1)**...Microsoft Office Suite, Windows 7/10, printers and networks. The help desk specialist will be… more
- NuAxis Innovations (Washington, DC)
- ** Help Desk Specialist II**...Tier I support **Essential Functions:** + Provide onsite desk -side and remote technical support. The onsite support may ... NOW! We are currently seeking a talented and motivated ** Help Desk Specialist II** for...Must contribute to deliverables and performance metrics where applicable.uThe Tier II support is involved in resolving complex issues,… more
- General Dynamics Information Technology (Arlington, VA)
- …**US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a ** Help Desk Specialist ** with GDIT. A career in enterprise ... operate. At GDIT, people are our differentiator. As a ** Help Desk Specialist ,** you will...+ **Required Experience:** 5 years + **Required Technical Skills:** Help Desk Tier 1 operations.… more
- CACI International (Washington, DC)
- VIP Support Specialist Tier 2 Job Category: Engineering and Technical Support Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: ... * CACI has an immediate opening for VIP Support Specialist ( Tier II), who will be responsible...the JSP Core Build + Tracking, diagnosing, and coordinating help desk support for, and assisting in… more
- BCMC (Arlington, VA)
- …tasks in support of operations, production and test environments. Responsibilities: * Supports and provides Tier I ( Help Desk ) and Tier II (Escalation) ... capabilities to address emerging threats. We are seeking a Tier 1 Technician/ Specialist to perform a wide...of a team leader to remotely located users * Tier I experience: General troubleshooting, triage, or performance of… more
- ManTech (Washington, DC)
- …opportunities for advancement. Currently, **ManTech** is seeking a motivated, career and customer-oriented ** Help Desk Support Specialist ** to join our team ... internal team, analyzing and recommending process improvements in the help desk functional environment. + Use their...resolution of complex issues with remote staff and internal Tier 3 Technicians. **Basic Qualifications:** + 2 Years of… more
- V2X (Springfield, VA)
- …with integrity, respect, responsibility, and professionalism. We are hiring a Senior Service Desk Specialist - Top Secret clearance to support our government ... Responsibilities + What You'll Do + The Senior Service Desk Specialists are the Tier 2 team...years of experience working in an enterprise IT Service Desk or Help Desk role.… more
- ProSphere Tek (Washington, DC)
- …engineering or technical discipline is preferred. + Minimum of 4 years of previous Help Desk experience. + **Duty hours:** M-F 8:30am -5:00pm; then changing to ... **Overview** Planned Systems International, Inc (PSI) is seeking aHelp Desk Specialistto support our Government customer in Washington, DC for our DoS PHIMS… more
- Node.Digital (Arlington, VA)
- …tasks in support of operations, production, and test environments. Responsibilities: * Supports and provides Tier I ( Help Desk ) and Tier II (Escalation) ... Tier 1 Technician/ Specialist Location: Arlington, VA...best-of-breed technologies to accelerate business impact. Our Core Values help us in our mission. They include: OUR CORE… more
- UIC Government Services and the Bowhead Family of Companies (Washington, DC)
- …other DoS support groups. + Ability to serve as a presenter for any Help Desk webinars, trainings, related to Performance Next or other HR-related applications. ... **Overview** HUMAN RESOURCE SPECIALIST (DOS) Bowhead is seeking an Human Resource...and resolve Human Resources inquiries submitted to the GTM Help Desk via troubleshooting not just easy,… more
- IT Partners,Inc (Herndon, VA)
- …The Computer User Support Specialist will provide Tier 1 and Tier 2 help desk support in support of a portfolio of systems supporting the logistics ... Computer User Support Specialist Mechanicsburg, PA, Kittery, ME, or Remote, Full.... Ability to troubleshoot and resolve user issues using desk guides and frequently asked questions . Exceptional customer… more
- US International Trade Commission (Washington, DC)
- …monitoring the status and progress towards resolution of assigned Incidents for a help desk ,(2) Experience analyzing data to diagnose and identify root causes ... probationary period. Must be able to obtain a Secret ( Tier 3) security clearance and maintain the required level...actual experience working with others to resolve IT service desk related technical and network issues, and (4) Experience… more
- Cayuse Holdings (Washington, DC)
- …to end-users for PC, server, mainframe applications, and hardware. Handles problems that the first tier help desk support is unable to resolve. May interact ... delivery of quality outcomes. **Primary Focus** The Journeyman Computer User Support Specialist will support the US Army Corps of Engineers RITS Program. Provides… more
