- TekSynap (Silver Spring, MD)
- …to the Help Desk by creating, updating, and managing requests. + Meet First Call Resolution ("FCR") goals; suggest improvement to increase the FCR rate. + Provide ... with system information, changes, and updates to increase first call resolutions and Client service satisfaction. + Document and...Spring, MD. The FDA IT Help Desk Contract provides support for enterprise IT service requests for 22,000 users… more
- Amentum (Washington, DC)
- …professionally. Responsibilities: + Provide Tier 2 IT desk side and/or call center support to end users for software and hardware troubleshooting + ... Amentum is seeking ** Tier 2** **IT Support Technicians** to join our team and support our **Washington, DC** customer. We are looking for team members who… more
- Georgetown Univerisity (Washington, DC)
- …At Georgetown, students learn the law in the place where laws are made. The Tier 2 Support Technician works in a team environment to provide quality customer ... service and support within the Information Systems Technology department at the Law Center . The Technician duties include, but are not limited to: + Install,… more
- KeenLogic (Washington, DC)
- …of technician support + Serve as the technical resource and solution-provider for the Call Center support team + Work closely with other HIR groups to ... Mobile operating systems, ie iOS, Android + 3+ years' experience in a Tier 2 support role + 2+ years' experience supporting and knowledge of the Mac operating… more
- TekSynap (Rockville, MD)
- …& Qualifications** The Tier I-NOC Technician provides Network Operations Center support and front-line communications, monitoring, support , diagnosis, ... TEAMS, MS Exchange Management Console, Internet Explorer. + Provide Tier I support to resolve problems on...Medium-High + Work schedule: Evening, overnight, weekend, holiday and on- call work is required. Flexible and able to work… more
- ManTech (Mclean, VA)
- **ManTech** is seeking a motivated, career and customer-oriented **Location Support Center (LSC) Lead** to lead a team of IT support professionals ... systems status, and downtime procedures and is typically located within a call center . Collaborates with network services, software systems engineering and/or… more
- CoreSite (Reston, VA)
- …be willing to work outside normal business hours, including weekends, late nights, holidays, and on- call support + Ability to lift up to 50 pounds 1/3 of the ... CoreSite's Data Center Technician I will assist in the operational...Overnight Shift: 10:00pm - 6:00am, Tuesday - Saturday A Tier 1 technician will hold responsibilities in the functional… more
- TekSynap (Fort Detrick, MD)
- …and user resources. + Oversee the Tier I Call Center , Tier II Deskside and Remote Support , and other optional task areas to ensure compliance with ... incident management, service requests, and problem resolution with internal and external support teams. + Monitor service desk metrics, including average speed to… more
- SAIC (Washington, DC)
- …moved to the knowledge management repository. + Act as on-site troubleshooting and repair support for ExecHelp and Tier III teams during off-hours (ie, Hands-on ... status + Escalate - Contact and liaison with DOT Tier III teams, open and assign ITTSM tickets. Open...a minimum of 5 years of related experience providing support to an enterprise operation center , monitoring… more
- CACI International (Springfield, VA)
- …and/or support experience working in a Help Desk, Service Desk, or Call Center environment is preferred Degree or equivalent work experience Experience ... of Travel: None * * * The Integrated Service Center Account Manager will provide front line support...writing skills; responsible for fully documenting problem resolutions for Tier 1 / 2 technicians Motivated and eager to… more
- Koniag Government Services (Washington, DC)
- … is provided at the Atlanta Regional Office, which is also a Home Ownership Center (HOC) office and remote support for users located at other field offices ... communication with the HUD Region 4 IT Director. + Tier II (HUD Headquarters (HHQ)) Support Staff:...Tier Zero (0), Tier One (1), Tier (2), Tier Three (3), on- call… more
- McIntire Solutions (Chantilly, VA)
- …of service desk experience + Tier zero and Tier 1 support experience + Manage call center or team size of 20-30 minimum of on-premise and remote ... Present and manage metrics and key performance indicators + Support the implementation and on-going management of an enterprise...technical operations of the facility and provide end user support . + Provide support to the user… more
- CVS Health (Washington, DC)
- …attendance is an essential function of the position. Required Qualifications: + 1+ years of call center phone support experience. + 1+ years of experience ... personal, convenient and affordable. **Position Summary** The IT Service Center Technician provides technical phone support for...issues. Acts as an intermediate hardware and software technical support resource. Escalates IT Tier 2 tickets… more
- General Dynamics Information Technology (Chantilly, VA)
- …IMPACT:** + The Contractor Team shall provide in-depth Tier 2 through Tier 4 level support and problem resolution for technology products and applications. ... team shall work in a 24 hour, 7 day (on- call rotation) a week environment providing in-depth Tier 2 and Tier 3 level support and problem resolution for… more
- fusionSpan (Rockville, MD)
- …customer service experience, with a strong preference for candidates with 2+ years of call center experience. + Experience with CRM systems, ERP, call ... 100% on-site, in our Rockville, MD headquarters Key Responsibilities: + Provide Tier I-II support by answering inbound calls and emails from members and state… more
- CyrusOne (Sterling, VA)
- …HVAC/R training program or from working in a technical facility maintenance position supporting data center operations + 7+ years working in Tier 2, Tier 3 ... to preserve the reliability of the critical load. Also provides operational support for building systems of other facilities as assigned. Responsible for carrying… more
- Link Solutions Inc (Frederick, MD)
- …solutions if the problem cannot be resolved within an appropriate timeframe. + Provide on- call support outside of core work hours for unscheduled events or ... and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range...and related peripherals. They will work as part of Tier 1 and 2 service teams to ensure a… more
- Brivo (Bethesda, MD)
- …in a case management system Qualifications + 3+ years of experience in technical support call center supporting hardware/firmware and UI applications + ... Support Representative interacts with Brivo's customers to handle Tier II issues and provide technical support ...handle Tier II issues and provide technical support in areas such as installations, maintenance, account and… more
- Fujifilm (Washington, DC)
- **Overview** The Senior Technical Support Engineer, MI - I ( Tier 1) provides highly visible remote technical support across our product lines for HCUS ... on more complex issue and is the second level support across our Synapse products. This engineer is expected...troubleshooting the issue. + Strictly follows the Technical Assistance Center (TAC) escalation process to move cases, in a… more
- BAE Systems (Herndon, VA)
- … 4 engineering support for all Voice systems + Design, test and deploy call center technology. In addition to providing user training and transition plans + ... internal departments to understand system requirements + Design, test and deploy call center technology. Additionally provide user training and transition plans… more