- SAIC (Washington, DC)
- **Description** We are currently seeking a motivated, career and customer service oriented Tier II Technician to begin an exciting and challenging career with ... maintaining operating system workstations and servers, including web servers, in support of business processing requirements. You will perform software installations… more
- Leidos (Washington, DC)
- …Leidos will be a wise investment in your career and in yourself. **Primary Responsibilities** + Tier II support liaison to end user for computer hardware / ... Leidos are seeking a highly organized and detail-oriented Senior Tier II technician for an onsite position...O&M program in Washington, DC. The candidate will provide desktop and network support for 3000+ staff… more
- CACI International (Washington, DC)
- Computer Specialist Senior Tier II Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular ... the United States Capitol Police (USCP) as a Senior Tier II Computer Specialist and play a...technology infrastructure. This position offers a unique chance to support the important work of the USCP while advancing… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …everyday issues (eg, locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and ... Military OneSource program users for the program's cloud computing environment, desktop applications, and cloud-based telephony client, resolving support … more
- SAIC (Quantico, VA)
- …through IT incident ticketing system, providing resolution and/or escalating for assistance. + Receives Tier II tickets that are escalated to the DE team and ... + Nine (9) or more years of experience in Desktop Support and Data Center Operations or...Experience with SCCM or (MS Endpoint Configuration Manager). + IAT- II certification (ie Security +). + US Citizen and… more
- SAIC (Quantico, VA)
- …through IT incident ticketing system, providing resolution and/or escalating for assistance. + Receives Tier II tickets that are escalated to the DE team and ... Combatant Commands Business Group of SAIC is seeking a Desktop Engineer (SCCM) to support a transformational...degree. + Active Top-Secret clearance (with SCI eligibility). + IAT- II Certification (ie, CCNA Security, CySA+, Security + CE,… more
- ASM Research, An Accenture Federal Services Company (Germantown, MD)
- The Service Desk ( Tier II ) Deskside Support Contractor will provide advanced technical support to troubleshoot, repair, deploy, maintain/ update/ patch ... executive staff, across on-site and occasional off-site environments. + Deliver deskside ( Tier II ) support for troubleshooting, repair, deployment, and… more
- Chenega Corporation (Arlington, VA)
- …smallest possible impact on the business activity of the organization's end user(s). + Provides tier 1 support to end users for either PC, server, or mainframe ... known issues quickly. + Familiar with ticket escalation to tier 2 support or other specialized teams,...+ 3+ years relevant experience + DoD IAT Level II Certification is required. + DoD Secret Clearance is… more
- Koniag Government Services (Washington, DC)
- …potential long-term solutions + Accurately triage and escalate complex IT issues to appropriate Tier II , Tier III, and management levels + Required to ... LLC, a Koniag Government Services company, is seeking a Tier 1 Help Desk Engineer to support ...and Exchange/Outlook + Ability to troubleshoot basic computer issues ( desktop , laptop, tablet) and triage service requests + Strong… more
- V2X (Springfield, VA)
- …Linux distributions as well. + The Senior Systems Administrator II shall support the mid-level internal escalation tier (s) for the Server O&M team providing ... obtain and maintain a Counterintelligence (CI) Polygraph. The Senior Systems Administrator II shall support the Information Technology (IT) Operations and… more
- ManTech (Herndon, VA)
- …network infrastructure, including domestic data centers and overseas posts. + Manage the " Tier II " and " Tier III" support for Oracle (11g or higher) and ... seamless service delivery. + Oversee the Service Desk and Desktop Support functions, ensuring efficient processing of...or similar 24x7 monitoring function. + Demonstrated experience managing " Tier II " support for diverse… more
- SAIC (Washington, DC)
- …customer support at Tiers I and II as well as technical support teams throughout Tier III. + Strong ability to manage, communicate and schedule ... in the field to include management of local desktop staff and other infrastructure support staff....of local desktop staff and other infrastructure support staff. The ideal candidate has excellent leadership, organizational,… more
- ManTech (Mclean, VA)
- …administration. + Analyzing, troubleshooting, designing, and implementing fixes without escalating to Tier 3 support . + Deliver basic user training for ... **MANTECH** seeks a motivated, career- and customer-oriented **Dedicated Support Technician** to join our dedicated support...custom tools depending on the office. + Perform remote desktop triage and system repair using remote tools. +… more
- General Dynamics Information Technology (Sterling, VA)
- …Desktops) + Operating and executing scripting skills in PowerShell or Python + Providing Tier 3 and above support as needed (troubleshooting, problem resolution ... **Job Family:** IT Infrastructure and Operations **Skills:** Systems Engineering,Virtual Desktop ,VMware VDI **Experience:** 10 + years of related experience **US… more
- ICF (Reston, VA)
- …agreed upon. **Basic Qualifications:** + Bachelor's degree + 7+ years of IT operations experience, including Tier II / Tier III support in a call center or ... the queue by email and portal. + Provides remote desktop support + Installs, configures, and upgrades...configures, and upgrades computer hardware and software. + Provider Tier III technical support for NICE CXone,… more
- Chenega Corporation (Oakton, VA)
- …10% of time. Skills and Experience + Demonstrate directly related experience in Tier II and Tier III support . + 4+ years' experience with Installing, ... in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals… more
- BAE Systems (Washington, DC)
- …components. + Provide Tier II and Tier III support for complex Citrix, NetScaler, and virtual desktop issues, including performance analysis and ... Description** BAE Systems is seeking an experienced full-time on-site System Administrator to support our work as a prime contractor on a high-profile US Navy weapon… more
- Leidos (Bethesda, MD)
- …to perform remote administration of servers located in offsite data centers. + Provide Tier 3 operations support and be able to rapidly distinguish isolated user ... customers to handle service inquiries and problems. + Experience working as a Tier 3 system administrator: familiar with using desktop software applications such… more
- William C Brown Inc (Springfield, VA)
- …and remote users to coordinate site visits and upgrades, provide on-site and remote resolution support for trouble calls, and provide TIER 2/3 support of ... 2 and Tier 3 problem identification, diagnosis and resolution* Provide support for the escalation and communication of status to agency management and internal… more
- Koniag Government Services (Washington, DC)
- …Services company, is seeking a Help Desk Specialist to provide Tier I and Tier II technical support within a classified environment for our government ... technical support while managing SCIF security operations. Core responsibilities include: + Provide Tier I and II technical support via phone, email, and… more