- TekSynap (Silver Spring, MD)
- …a Public Trust **Preferred Qualifications** + CompTIA A+ CompTIA Security **Overview** We are seeking a Tier II Help Desk Specialist to join our team ... Familiarity with TCP/IP, DNS, DHCP, VPNs, and basic network troubleshooting to help diagnose and resolve connectivity issues. + Active Directory: Experience with… more
- General Dynamics Information Technology (Quantico, VA)
- …actual, potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities. **HOW OUR TIER II HELP DESK ANALYST WILL MAKE AN ... Yes **Job Description:** Transform technology into opportunity as a ** Help Desk Analyst Tier II ** with GDIT. A career in enterprise IT means connecting… more
- NANA Regional Corporation (Arlington, VA)
- …environment. Help Desk Support + Provides Tier I and Tier II help desk support; respond to requests for assistance received either directly ... of the HSI Innovation Lab tools, received from the Help Desk , or requests referred to the...as Bomgar. + Enters and resolves incidents assigned to Tier II in the ticketing system. +… more
- Chenega Corporation (Arlington, VA)
- Tier 1 Help Desk Analyst...+ Three years relevant experience + DoD IAT Level II Certification is required. + DoD Secret Clearance is required. ... IT Operations Support, Software Development, and Program Management. Job Title: Tier 1 Help Desk Analyst...Development, and Program Management. Job Title: Tier 1 Help Desk Analyst Location:Arlington, VA Clearance Level:Secret… more
- General Dynamics Information Technology (Bethesda, MD)
- …**US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a Help Desk Tier I/Customer Service Support Specialist with ... **Public Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Help Desk Support,IT Tech Support,Troubleshooting **Experience:** 3 +… more
- Red River (Chantilly, VA)
- …directing the assignment of tasks, and actively participating in the resolution of Tier II and advanced issues. Beyond managing the NOC workforce, you'll ... member, you'll not only leverage your expertise as a top- tier NOC Engineer II but also spearhead...and lead a team consisting of NOC engineers & Help Desk Technicians. + Be available and… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …environment. Competitive Range Solutions requires the expertise of a talented and experienced Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech ... environment and effective integration with a government multi-contractor team. The skilled Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech… more
- General Dynamics Information Technology (Arlington, VA)
- …Active Secret clearance + **Required Experience:** 5 years + **Required Technical Skills:** Help Desk Tier 1 operations. + **Certification Requirements** : ... Must Be Able to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Support, Help Desk Support,Remedy… more
- Epsilon, Inc (Quantico, VA)
- ** Help Desk Technician I** **Who is...similar technical support experience. + DOD 8570 IAT Level II certification compliance is required at hire (Such as ... desk , cybersecurity, and audio visual/video teleconferencing. **An average day:** As Help Desk Technician I, you will create and troubleshoot tickets and… more
- General Dynamics Information Technology (Falls Church, VA)
- …Must Be Able to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Communication, Help Desk Administration, ... Help Desk Operations,IT Service Desk ,Teamwork **Certifications:** CompTIA Security+ CE Certification - CompTIA, ITIL...a IT Operations Specialist to provide timely and professional Tier II support to users. To be… more
- Leidos (Washington, DC)
- …will lead an ITIL-aligned hybrid service desk team consisting of onsite and remote Tier 1 Help Desk Agents to manage performance to Service Level ... Working closely with team members, including back office, Level II /III personnel, to diagnose, determine corrective actions, and resolve...daily, weekly, and monthly reports on help desk team's productivity + Document Tier I… more
- General Dynamics Information Technology (Arlington, VA)
- …a customer service centered Service Desk Specialist to provide timely and professional Tier II support to users. To be successful in this position you need ... to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service, Help ...modify, and repair computer hardware and software. + Provide Tier 2 IT operations control support using ITSM ticketing… more
- NANA Regional Corporation (Herndon, VA)
- Akima is looking for a NANA Shareholder Help Desk Intern to work in our Herndon, VA office. The intern will assist providing the timely delivery of high-quality ... general questions + Creates helpdesk request for escalation to Tier II and Tier III...be available to work non-standard hours + Comfortable with desk side support + Must be a team player… more
- NANA Regional Corporation (Herndon, VA)
- Akima is looking for a NANA Shareholder Help Desk Intern to work in our Herndon, VA office. The intern will assist providing the timely delivery of high-quality ... general questions. + Creating helpdesk request for escalation to Tier II and Tier III...be available to work non-standard hours. + Comfortable with desk side support. + Must be a team player.… more
- Link Solutions Inc (Frederick, MD)
- …and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Help Desk Support Analyst (Senior-Level) to join our team in support of the ... DoD Security Clearance + Non-remote (relocation incentive available) The Help Desk Support Analyst will support and...and related peripherals. They will work as part of Tier 1 and 2 service teams to ensure a… more
- SAIC (Washington, DC)
- …The Manager will manage the Support Desk and oversee staff assigned to help desk activities. Candidate will be required to have experience providing support ... and managing in a Federal Government environment. The Support Desk Manager will communicate with customers calling for support...side support team including hands-on experience troubleshooting and resolving Tier I and Tier II … more
- TekSynap (Arlington, VA)
- …Oversee all tasks related to the day-to-day operations of the Technical Control Facility Service Desk . + Provide Tier - II Work Center support to receive and ... desks. + Demonstrated successful working knowledge and supervision of help desk employees. + Knowledge of Tech...management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and DISAC 310-175-9.… more
- Parsons Corporation (Chantilly, VA)
- …domain? We need your help . Our Team is looking for a **Service Desk Technician** . In this role you will maintain Information Technology (IT) systems and ... (SCI) and Special Access Program (SAP) activities. **Required Skills:** + Provides Tier 1 Service Desk problem identification, diagnosis and resolution of… more
- Koniag Government Services (Washington, DC)
- …support + Mobile Device Management (MDM) Services support **Shared Service and Help Desk Services support, such as:** + Provide Tier Zero (0), One (1), Two ... communication with the HUD Region 4 IT Director. + Tier II (HUD Headquarters (HHQ)) Support Staff:...(2), and Three (3) Shared Service and Help Desk Services Support for the OGC… more
- IT Partners,Inc (Herndon, VA)
- …Remote, Full Time Description The Computer User Support Specialist will provide Tier 1 and Tier 2 help desk support in support of a portfolio of systems ... . Ability to troubleshoot and resolve user issues using desk guides and frequently asked questions . Exceptional customer...or be able to achieve Cyber Security Workforce Certification, IAT- II . Benefits Since 1993, ITP has been providing reliable,… more