- HTC Global Services Inc (Troy, MI)
- …Insurance, Short & Long Term Disability Insurance, and a variety of other perks. Technical Service Desk Analyst Job Description The Technical Service Desk ... Analyst provides first and second level support to healthcare employees and patients, employing high degree of customer...+ Minimum of 18 months experience working in a Service Desk Analyst role preferred + Previous… more
- Henry Ford Health System (Detroit, MI)
- …leaders + Takes the lead in resolving incidents and issues escalated through the Service Desk in a timely manner. Investigates, tests, and resolves problems ... to discuss performance, service improvements, quality of service , and processes. + Collaborates with IT ...billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers . Benefits The… more
- Henry Ford Health System (Detroit, MI)
- …DUTIES AND RESPONSIBILITIES: + Provide support to end users and interfaces with Service Desk personnel, providing knowledge base articles and guidance. + ... GENERAL SUMMARY: Under direction of the IT Manager, or the Director: manages the ...required. + One (1) year of experience in a Healthcare setting preferred. + Vendor Management experience preferred. +… more
- R1 RCM (Macomb Township, MI)
- …analytics, AI, intelligent automation, and workflow orchestration. As our **Customer Service Representative** , you'll work to help our patients check into ... need to have any previous experience or knowledge in healthcare . Since this is a hospital/lab environment, you will...what you can expect working in Patient Registration (Customer Service ):** + Working on computers and answering phones to… more
- Henry Ford Health System (Detroit, MI)
- …as part of a team in resolving issues escalated through the Help Desk in a timely manner. Investigates, tests, resolves problems related to application. Ensures ... that their application team provides high level of customer service and appropriate coverage off-hours for critical problems. Identifies, escalates, and resolves… more
- BeneLynk (Detroit, MI)
- …lives and positively impact social determinants of health barriers by providing our healthcare partners with the information they need, and people with the advocacy ... laser-focused on our longstanding area of expertise in the healthcare world. We fully understand barriers and surface solutions,...our government relations, to our outreach operations, is in service of this one central vision. WHO WE ARE… more
- Henry Ford Health System (Detroit, MI)
- …Linux, UNIX Server Administration, preferred. + 3-5 years applicable experience in a Healthcare Help Desk or Healthcare application support role, preferred. ... of core system processes and interdependencies. + Thorough understanding of customer service processes. + Thorough understanding of change control processes & IT… more
- Henry Ford Health System (Detroit, MI)
- …minutes, meetings and facilitate discussions with all stakeholders [business unit & service line operations leaders, finance, IT , pharmacy, nursing, lab, ... therapies recommended for formulary inclusion with front-line stakeholders [ex: clinical front- desk , auth specialist, nurse, pharmacist] to ensure a seamless and… more