- Capgemini Government Solutions (Mclean, VA)
- Job description: Capgemini Government Solutions (CGS) LLC is seeking a highly motivated Help Desk Specialist to join our team in McLean, VA to support our ... government clients. The Help Desk Specialist is a multifaceted role...at least two (2) years of demonstrated experience providing end user support in a professional environment… more
- Chenega Corporation (Stafford, VA)
- …and addressing system and user issues in a timely and professional manner. Help desk support works with the Release Management Team and Agile Development ... and must be familiar with the Appian BPM Platform. Responsibilities Receive customer Help Desk phone calls and service requests for support.Provide direct… more
- IT Concepts (Falls Church, VA)
- …individuals to join our team. IT Concepts is seeking a Help Desk and End User Support Manager for management and administration of DHA systems, ... strongly preferred. + Supervises and coordinates activities of IT Service Desk Specialists, Coordinators or Technicians. + Identifies, troubleshoots, or resolves… more
- General Dynamics Information Technology (Falls Church, VA)
- …Secret **Public Trust/Other Required:** NACLC (T3) **Job Family:** Help Desk **Skills:** End User Support,Group Problem Solving,Information Technology ... technologies to advance the mission as an **IT Service Desk Manager** with GDIT. Your work in enterprise IT...to proactively track, monitor, and improve service delivery and end user support at the DHA. **WHAT… more
- Koniag Government Services (Arlington, VA)
- …off, and more. The Support Services Management Analyst II Senior (Editorial Assistant) will provide help desk and end - user desktop services for an office ... of approximately 500 IT users operating in both an unclassified and classified environment domestically and overseas and provide highly reliable, effective, timely and secure network support and services with minimal disruption to services and customers.… more
- Randstad US (Alexandria, VA)
- senior end user computing support engineer. + alexandria , virginia + posted today **job details** summary + $30 - $34 per hour + contract + bachelor degree + ... job summary: We are seeking a highly skilled Senior End User Computing (EUC) Support Engineer with...Change, Problem, Incident, and Configuration Management. + Experience with help desk systems and remote access desktop… more
- General Dynamics Information Technology (Arlington, VA)
- …Must Be Able to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Support, Help Desk Support,Remedy ... Yes **Job Description:** Transform technology into opportunity as a ** Help Desk Specialist** with GDIT. A career...focal point for customer concerns. + Provides support to end users on a variety of issues. + Identifies,… more
- ManTech (Falls Church, VA)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Help Desk Specialist** to join our team in **Falls Church, ... not limited to:** + Responsible for providing support to end - user community on difficult hardware, software and...+ May provide training and guidance to more junior help desk personnel. + Provides resolutions to… more
- General Dynamics Information Technology (Quantico, VA)
- … Help Desk environment + Experience supporting ticket resolution and end user support + **Required Certifications:** Security+ CE + **Education:** High ... Obtain:** Top Secret/SCI **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Help ...and resolves service request/problem incidents + Consult with the user community to resolve technical problems and answer queries… more
- Excentium (Falls Church, VA)
- Help Desk Technician Summary Title: Help...communication or through telephone contact with the client or end user . + Addresses and resolves incidents ... Desk Technician ID:471 Department:All Location:Falls Church, VA Description Help Desk Technician Excentium, Inc. is a...customer issues with a professional attitude. + Ensures the end -to- end customer experience and provides a single… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …**Public Trust/Other Required:** None **Job Family:** SCA **Skills:** Help Desk Support,Information Technology (IT) Systems,Troubleshooting **Experience:** ... + years of related experience **US Citizenship Required:** Yes **Job Description:** ** Help Desk Support Service Specialist - Intermediate** **- TS/SCI**… more
- General Dynamics Information Technology (Chantilly, VA)
- …None **Job Family:** Systems Analysis **Skills:** Communication,Customer Service,Group Problem Solving, Help Desk Support,Writing **Experience:** 5 + years of ... motivated Systems Operations Specialist to provide Tier 1 application help desk support. A successful candidate will...skills + Advanced experience with multiple web browsers + End user technical support skills + Documented… more
- Koniag Government Services (Chantilly, VA)
- …**Koniag Technology Solutions,** a Koniag Government Services company **,** is seeking a Help Desk Technician with a Top- Secret Clearance to support **KTS** ... base articles. + Create and review training material and user alerts. + Engage other service desk ...required:** + Experience working in a call center or Help Desk and Support center organization, providing… more
- V2X (Springfield, VA)
- …directly responsible for receiving, prioritizing, documenting, and actively resolving end - user submitted requests. + Senior Service Desk Specialists will use ... level. + Senior Specialists must be comfortable handling complex end - user support issues independently as well as...years of experience working in an enterprise IT Service Desk or Help Desk role.… more
- TEKsystems (Vienna, VA)
- Description: Help Desk Associate We are a level...and clearly to customers Be an advocate for the end user to ensure they receive high-quality and ... The ideal candidate must be able to work in a fast-paced environment to help consistently provide high-quality service and technical support to end users.… more
- CACI International (Arlington, VA)
- Financial Systems Help Desk Specialist Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular ... vacancy. As a **Government Financial Systems Analyst** typically include: + Resolve user issues in Momentum as they arrive to the ticket management system.… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...and Procedures (TTPs); and user Frequently Asked Questions (FAQs) + Provide customer onboarding… more
- BigBear.ai (Tysons Corner, VA)
- …we'd like you to have Experience with ticketing systems and working on a Help Desk Strong customer service background About BigBear.ai BigBear.ai is a leading ... accounts Setup and maintain devices Troubleshoot hardware and configuration issues Provide end - user training on devices and software Take detailed notes, and… more
- Motion Recruitment Partners (Alexandria, VA)
- Jr Help Desk Alexandria, Virginia **Onsite** Contract $25/hr - $30/hr GENERAL DESCRIPTION: Position is responsible for general IT systems support including ... systems and applications. Install, configure, test, maintain, monitor, and troubleshoot end - user information technology hardware and software to deliver required… more
- Old Dominion Freight Line (Bristow, VA)
- …transportation solutions provider. Handle inbound requests for assistance in relation to end - user function and hardware requests including, but not limited to, ... calls, manage email requests and requests logged via Service Desk ticketing solution in a timely and accurate manner...while striving to reduce repeat calls for the same issue/ user + Provide first call resolution to at least… more
