- V2X (Springfield, VA)
- …Qualifications Experience + Shall have 4 or more years of experience working in an enterprise IT Service Desk or Help Desk role. + Demonstrated ... Desk Specialists are the Tier 2 team members of an Information Technology ( IT ) Enterprise Service desk responsible for the IT -related service … more
- General Dynamics Information Technology (Falls Church, VA)
- …Help Desk **Skills:** End User Support,Group Problem Solving,Information Technology ( IT ) Services, IT Service Desk ,People Management ... Secure and expertly apply the latest technologies to advance the mission as an ** IT Service Desk Manager** with GDIT. Your work in enterprise IT … more
- Tesla Laboratories. Inc. (Vienna, VA)
- …is on site in Vienna VA (Tysons Corner area) with FinCen Works as part of an IT Service Desk team responsible for Tier 1-3 support. Tasks include maintaining ... electronic, and/or walk-up requests for IT support as part of a Service Desk operation + Ensure all time reporting and other required reports are accurate… more
- Koniag Government Services (Vienna, VA)
- …Standard Operating Procedures (SOP) as they relate to the Service Desk as well as the IT Unit and support a standard SOP auditing process to ensure processes ... **Kadiak LLC,** a Koniag Government Services company, is seeking an experienced Service Desk Lead with a Top-Secret Clearance to work 2nd shift (230pm-1030pm) in… more
- General Dynamics Information Technology (Arlington, VA)
- …capabilities and requirements, life cycle management, operations & maintenance, enterprise data management, service desk support and IT training. **HOW OUR ... opportunity as a **Help Desk Specialist** with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at… more
- GovCIO (Chantilly, VA)
- **Overview** GovCIO is currently hiring for an IT Operations Staff Help Desk Tier I/II to troubleshoot, diagnose, and resolve a diverse range of IT issues ... will be an onsite position. **Responsibilities** Operations Staff is a position where IT support and technology meet customer service excellence. A pivotal… more
- Koniag Government Services (Chantilly, VA)
- …**Koniag Technology Solutions,** a Koniag Government Services company **,** is seeking a Service Desk Program Manager with a Top-Secret Clearance to support ... excellent communicator with management consulting skills and familiar with Service Desk operations to lead a team...Jira and Confluence systems (or similar) + Knowledge of IT service management (ITSM) frameworks and best… more
- General Dynamics Information Technology (Quantico, VA)
- …Be Able to Obtain:** Top Secret/SCI **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Help Desk Support, IT Help Desk ,Remedy ... is currently pending funding. Our work depends on **Help Desk Analyst Tier I** joining our IT ...ITD organization in Quantico, VA. The **Naval Criminal Investigative Service (NCIS)** is an organization of approximately 2,000 personnel… more
- Excentium (Falls Church, VA)
- …Specialists will provide support for incident resolution and requests reported to the service desk . + The Specialists are responsible for the initial assessment, ... and resolves incidents and requests; logs all incidents and requests; engages other service desk resources or appropriate service resources to resolve… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …Yes **Job Description:** **General Dynamics IT ** is seeking an **Enterprise Service Desk Lead** to support large-scale migration and operations on a ... None **Job Family:** Information Systems Management **Skills:** Information Technology ( IT ) Services, IT Service Delivery,SIPRNET **Certifications:** ITIL… more
- ASM Research, An Accenture Federal Services Company (Fort Belvoir, VA)
- …completion; Bachelor's Degree preferred or equivalent relevant experience + 5 plus years in the IT Operational areas ( Service Desk , Operations, etc) + 3 plus ... calls as needed. + Assists with setting goals and objectives for the Service Desk Operations organization. + Facilitates the day to day management of customer… more
- Koniag Government Services (Vienna, VA)
- …**Kadiak LLC,** a Koniag Government Services company, is seeking an experienced ** Service Desk Representative** with a **Top-Secret Clearance** to support ... holidays, three weeks paid time off, and more. The service desk representative is responsible for performing... team. **Position Overview:** + Providing answers to general IT -related questions. + Managing the customer's ticketing queue. +… more
- Guidehouse (Mclean, VA)
- …Rockville, MD + Provide remote 2nd level Support as a part of the Global IT Service Desk - Troubleshoot and resolve hardware, software, application, network, ... available information resources + Comply with Corporate IT Service Management and Service Desk policies, procedures and directives + Achieve metrics… more
- Leidos (Quantico, VA)
- …Integration and Transport (SMIT) program, including cybersecurity services, network operations, service desk , and data transport. Leidos will support network ... Objective:** + Conduct operations in support of the Enterprise Service Desk . + Execute scripts and answer...( IT ) Services **BASIC QUALIFICATIONS:** + Experience in IT customer service including two (2) years… more
- The MITRE Corporation (Mclean, VA)
- …you want to make, then choose MITRE-and make a difference with us. The MITRE Service Desk is seeking a talented Executive/VIP Support Technologist to join our ... Service Desk team. The role is a...Service Desk team. The role is a demanding, high-visibility frontline...in-person and remote support on a wide range of IT and AV equipment, software, and conferencing systems. The… more
- NTT America Solutions, Inc. (Ashburn, VA)
- …the 24 x 7 x 365 NOC environment and act as escalation point for Service Desk Technicians. **What you'll be doing** **ESSENTIAL DUTIES & RESPONSIBILITIES** + ... other hardware, software, telecom, and communication services with support from Service Desk Senior Analysts. + Coordinates with third party vendors to provide… more
- Red River (Chantilly, VA)
- …a Tier 1 Technician who is primarily responsible for working on a team at the Service Desk . The Tier 1 Technician is primarily responsible for working on a team ... at the Service Desk . This position will handle technical...account needs; identify opportunities to enhance delivery of company service and support goals. + Engage in IT… more
- Koniag Government Services (Chantilly, VA)
- …articles. + Create and review training material and user alerts. + Engage other service desk resources or appropriate service resources to resolve incidents ... patterns of problems. + Provide statistics for the weekly Service Desk report on call trends. +...and Support center organization, providing users' support and customer service . + Customer-oriented + Understanding of IT … more
- System One (Vienna, VA)
- Service Desk (Full-Time) Location: Vienna or Winchester, VA or Pensacola, FL Hybrid: 10+ days a month onsite Shift: Sun-Thurs - 2:00 pm - 10:30 pm EST. Pay Rate: ... W2 options Position Type: Multiyear Contract Job Description The Service Desk is a fast-paced environment that...Our mission is to extend the organization's superior member-centric service commitment to employees by addressing IT … more
- CACI International (Reston, VA)
- …USCP customers + Document all requests for service using the existing Help Desk ticketing system (Symantec Service Desk ) + Communicate information in an ... Help Desk Specialist - Senior Job Category: Information Technology...Trust _Desired:_ + Familiarity with the ITIL framework for IT Service Management. + ITIL Foundations certification.… more