- General Dynamics Information Technology (Falls Church, VA)
- …**Job Description:** Secure and expertly apply the latest technologies to advance the mission as an ** IT Service Desk Manager ** with GDIT. Your work in ... as you accelerate your career. At GDIT, people are our differentiator. As an IT Service Desk Manager supporting the Defense Health Agency (DHA) in… more
- BEAT LLC (Falls Church, VA)
- …the required proficiency. Functional Responsibility: Supervises and coordinates activities of IT Service Desk Specialists, Coordinators or Technicians. ... for supported technology as approved by the Government Task Manager and COR, HDI Support Center Manager ...Task Manager and COR, HDI Support Center Manager (HDI-SCM) or equivalent (ITIL etc.). Experience in this… more
- IT Concepts (Falls Church, VA)
- …etc.). + DHA experience strongly preferred. + Supervises and coordinates activities of IT Service Desk Specialists, Coordinators or Technicians. + ... are looking for driven and innovative individuals to join our team. IT Concepts is seeking a Help Desk and End User Support Manager for management and… more
- Koniag Government Services (Vienna, VA)
- …ID 24200172** **Kadiak LLC,** a Koniag Government Services company, is seeking an experienced Service Desk Manager with a Top-Secret Clearance to support ... holidays, three weeks paid time off, and more. The Service Desk Manager is to...recommend adoption of new or enhanced approaches to delivering IT Service Desk services as… more
- Vectrus (Springfield, VA)
- …Qualifications Experience + Shall have 4 or more years of experience working in an enterprise IT Service Desk or Help Desk role. + Demonstrated ... the Tier 2 team members of an Information Technology ( IT ) Enterprise Service desk responsible...as BMC Remedy, ServiceNow, or HP Service Manager , for performing Service Desk … more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …**Public Trust/Other Required:** None **Job Family:** SCA **Skills:** Help Desk Support,Information Technology ( IT ) Systems,Troubleshooting **Experience:** 7 + ... of related experience **US Citizenship Required:** Yes **Job Description:** **Help Desk Support Service Specialist - Intermediate** **- TS/SCI** **required**… more
- Palo Alto Networks (Reston, VA)
- …precision. **Your Career** We are looking for a highly motivated, results orientated Deals Desk Manager - North America to join our organization. The primary ... approving all non-standard pricing requests that reach the level of executive manager + Review will include financial analysis for gross margin, revenue compliance,… more
- Leidos (Arlington, VA)
- …Provides guidance, assignments and/or direction to lower-level technicians and assists Service Desk technicians as needed with troubleshooting. **Basic ... **Description** The Leidos Digital Modernization sector has an opportunity for a IT Network Assistant Manager supporting National Military Command Center (NMCC).… more
- Red River (Arlington, VA)
- …issues and requests. + Plan, direct, and manage IT help desk operations, ensuring high-quality service delivery and customer satisfaction. + Supervise ... Clearance, and demonstrated excellence in planning, directing, and managing IT operations help desks. The Lead/CAB Manager ...is required. + Minimum 5 years' experience with help desk support and operation in a DoD IT… more
- Koniag Government Services (Arlington, VA)
- …platform version of "Vancouver" or later + Demonstrated hands-on experience in IT service management and enterprise applications support within a Microsoft ... + Experience working with data analytics, Team auditing, ticketing ( service desk ) and custom coded applications +...BI, SharePoint, Forms, Planner, Teams and Power Automate + IT Service Management (ITIL) + SharePoint Designer… more
- Oneida Technical Solutions (Fort Belvoir, VA)
- …customer satisfaction. + Assign tickets that are out of scope to the appropriate Service Desk or other teams. + Allocate tickets to technicians at designated ... the National Capital Region (RNEC-NCR), we are seeking a Service Now/AESMP Queue Manager . This role requires...level customer support functions. + Submit and monitor initial IT requests to the Help Desk . +… more
- EMCOR Group (Ashburn, VA)
- …Title: IT Support Specialist (On-Site)** **Location: Ashburn, VA 20147** **Reports to: IT Manager ** **FLSA Status: Full-Time / Exempt** **Work Shift: 8:00 am ... contractors in the eastern United States. Our construction and service (mechanical and electrical) experience includes a broad range...in meeting its objectives and goals by supporting the IT Manager in the day-to-day IT… more
- Red River (Chantilly, VA)
- …team members have the skills required for their roles. + Ensure the NOC and Service Desk operate smoothly and efficiently 24/7, maintaining high standards of ... satisfaction. + Conduct regular performance reviews and analysis of NOC and Service Desk operations, identifying trends, issues, and improvement opportunities. +… more
- General Dynamics Information Technology (Springfield, VA)
- …incidents with both short-term workarounds and long-term solutions. Responds to escalated service desk /team requests. + Communicate effectively (in oral and ... **Job Description:** General Dynamics Information Technology (GDIT) is seeking an IT Engineer with Microsoft Enterprise Systems Administrator Advisor experience to… more
- CACI International (Arlington, VA)
- …Development Team Lead to oversee technical resources delivering services for the Human Resources Service Desk (HRSD) module of the ServiceNow. As the Team Lead, ... HR Service Delivery (HRSD) Manager Job Category:...HR Service Delivery (HRSD) Manager Job Category: Information Technology Time Type: Full...Science, MIS or Business + 10+ Years of total IT experience + 5+ Years of experience with the… more
- Chenega Corporation (Fort Belvoir, VA)
- …to ensure customer satisfaction. + Assign tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to technicians at dedicated sites. + ... Manager Ft. Belvoir, VA C-CHR-24-049 TheRemedy Queue Manager willmonitor the performance of AITP Service ...2 level customer support functions. + Submit all initial IT requests to the Help Desk and… more
- SAIC (Springfield, VA)
- …to provide targeted training opportunities based on the overall performance of the Service Desk and System Personnel. + Identify, notify, and address operational ... and RSA technologies. In support of these services, the Manager will oversee and manage 20+ engineering and operational...outages, as well as world events that could impact IT operations. + Communicate all planned/unplanned service … more
- RP Pro Services (Ashburn, VA)
- …managing support programs for large-scale or enterprise environments + Familiarity with IT service management frameworks (eg, ITIL). + Experience with budgeting ... Manager will oversee and manage the delivery of IT support services to a diverse and extensive user...+ Experience: Minimum of 7 years of experience in IT support, customer service , or a related… more
- ManTech (Chantilly, VA)
- …a knowledge base with information about known errors and workarounds for the service desk and administration teams to use. **Basic Qualifications:** + Bachelor's ... communication, critical thinking, and problem-solving management skills + Experience using a Service Desk ticketing system, such as ServiceNow + Experience with… more
- General Dynamics Information Technology (Falls Church, VA)
- …(T2) **Job Family:** Project/Task Management **Skills:** Communication,Information Technology ( IT ),Leadership,Microsoft Office, Service Desk Management ... latest technologies to advance the mission as a **Program Manager ** with GDIT. Your work in enterprise IT... Manager ** with GDIT. Your work in enterprise IT will help our clients overcome evolving demands and… more