- SAIC (Chantilly, VA)
- **Description** **JOB DESCRIPTION:** SAIC has an immediate opening for an Information Technology ( IT ) Service Management ( ITSM ) Systems Engineer with ... Level Agreements (OLAs), Customer Satisfaction Reports, and framework templates . Service Level Management , to include drafting and negotiating SLAs… more
- CACI International (Chantilly, VA)
- …Responsibility:** + Engineers ITSM Suite such as Remedy ARS or ServiceNow IT Service Management ( ITSM ) Implementation for Incident, Problem, ... Database (CMDB), Asset Management , and Event Management / Integration and related ITSM /ITIL processes...reconcile data based on the chosen authoritative source + ITSM Suite Service Portal Implementation and Customization… more
- ICF (Reston, VA)
- …with the Process Owner and provide subject matter expertise to the client within the IT Service Management ( ITSM )/ITIL task area. + Coordinate key ... is a rapidly growing, entrepreneurial, technology-driven department, seeking a Change Management Process Area Manager to implement best-practice processes for a… more
- ICF (Reston, VA)
- …and subject matter expert to the client for service request management within the IT Service Management ( ITSM )/ITIL task area + Ownership of the ... seeking an IT Service Portfolio and Service Catalog Manager to implement best-practice ITSM portfolio and service management processes for… more
- General Dynamics Information Technology (Fairfax, VA)
- …Client Management and Discovery. Our team implemented BMC Helix as an enterprise-wide IT Service Management ( ITSM ) solution for a federal government ... or 2 Intermediate BMC Certifications. + Preferred Education: Bachelor's Degree in IT Management or related field. + Preferred Certification: BMC Certification(s)… more
- ICF (Reston, VA)
- …solutions and documentation built on top of or in support of the IT Service Management System ( ITSM ). You would be responsible for managing and ... will support future growth and development of solutions related to enterprise service management automation. This position heavily utilizes PowerShell, API's,… more
- SAIC (Chantilly, VA)
- …applicant will exhibit flexibility in task execution, provide technical expertise on a variety of IT Service Management ( ITSM ) topics, to include ... service delivery oversight, Event Management , Incident Management , Problem Management ,...validation, etc.) in order to deliver continuity across multiple IT service deliveries. As a SETA advisor,… more
- The MITRE Corporation (Mclean, VA)
- …or equivalent combination of related education and work experience. + Working knowledge of IT Service Management ( ITSM ) Platforms such as Cherwell, ... with us. Department Summary: Join MITRE's Computing Infrastructure & IT Service Management department and...+ Provide expertise to federal sponsors in implementations of ITSM tool suites, Low-code PaaS and SaaS Basic Qualifications:… more
- General Dynamics Information Technology (Fairfax, VA)
- …**Public Trust/Other Required:** BI Full 6C (T4) **Job Family:** Cloud **Skills:** IT Service Management ( ITSM ),ServiceNow Implementation,ServiceNow ... our platform support and development team. The successful candidate will serve as an ITSM subject matter expert as well as a key technical resource regarding the… more
- Red River (Arlington, VA)
- …tools for proactive and reactive support and adhere to industry-accepted standards and IT Service Management ( ITSM ) best practices. **Essential ... and analog circuits within a Department of Defense (DoD) IT environment. This position requires a Bachelor's degree in...and issues. + Stay current with industry-accepted standards and ITSM best practices related to Information Management … more
- General Dynamics Information Technology (Fairfax, VA)
- …Software Development **Skills:** BMC Helix,Digital Workplace,Information Technology Infrastructure Library (ITIL), IT Service Management ( ITSM ),Services ... and Dashboard development. Our team implemented BMC Helix as an enterprise-wide IT Service Management ( ITSM ) solution for a federal government agency… more
- Red River (Arlington, VA)
- …requisitions for equipment and services. + Ensure compliance with industry-accepted standards and IT Service Management ( ITSM ) best practices. ... and reporting of maintenance activities. + Familiarity with industry-accepted standards and IT Service Management ( ITSM ) best practices. + Competence in… more
- SAIC (Alexandria, VA)
- …Control Board (CCB) decisions and subsequent implementation. + Experience with best practices for IT Service Management ( ITSM ), DoD Enterprise Service ... Authorization to Operate (ATO)). + Coordinate with networks host, authorization officials, and IT stakeholders, regarding the management and upkeep of the ATOs… more
- Vectrus (Springfield, VA)
- … Service Improvement. + Demonstrated experience working with Commercial off the Shelf (COTS) IT Service Management ( ITSM ) software suites such as BMC ... or more years of experience working in an enterprise IT Service Desk or Help Desk role....etc. + Demonstrated experience working with remote monitoring and management tools to troubleshoot, assess, and resolve issues across… more
- SAIC (Reston, VA)
- …Service Provider Certification(s). + Knowledge of finance or project controls. + Experience with ITSM ( IT Service Management ) tools. + ITSM ... Service Delivery Manager to work as the Service Management Delivery Lead for the SAIC...includes high-end solutions in systems engineering and integration; enterprise IT , including cloud services; cyber; software; advanced analytics and… more
- Red River (Arlington, VA)
- …candidate will possess a strong background in Information Management Operations and IT Service Management ( ITSM ) best practices. **Essential Duties ... technical directions and supervision. + Familiarity with industry accepted standards and IT Service Management ( ITSM ) best practices. + Strong oral… more
- General Dynamics Information Technology (Falls Church, VA)
- …hosting, and associated services. GECOS uses ITIL best practices framework as the basis for IT Service Management ( ITSM ) model. To be successful in ... applicable DoD and Army cybersecurity guidance and regulations. This is an IT Service Management contract in support of the operation, modernization,… more
- NANA Regional Corporation (Alexandria, VA)
- …risk management measuresMonitor, evaluate, address, and respond to IA tickets in OIG IT Service Management ( ITSM ) system to facilitate cybersecurity ... **Overview** **Work Where it Matters** Akima Data Management (ADM), an Akima company, is not just...(ADM), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our… more
- General Dynamics Information Technology (Falls Church, VA)
- …hosting, and associated services. GECOS uses ITIL best practices framework as the basis for IT Service Management ( ITSM ) model. **How the Sr. ISSO ... the Army National Guard (ARNG) in Falls Church, VA. This is an IT Service Management contract in support of the operation, modernization, expansion, and… more
- ICF (Reston, VA)
- …ServiceNow platform capabilities, modules, and best practices + Familiarity with ITIL processes and IT Service Management ( ITSM ) principles + In-depth ... - Application Portfolio Management + CIS - Human Resources and CIS - IT Service Management + CIS - Customer Service Management and CIS- IT… more