- Chenega Corporation (Arlington, VA)
- **Req ID:** 38527 **Summary** ** Tier 1 Help Desk Analyst** **Arlington, VA** Are you ready to enhance your skills and build your career in a rapidly ... national security and provide services to our nation. SecuriGence is seeking a ** Tier 1 Help Desk Analyst** to help contribute to our success.… more
- IntelliDyne (Falls Church, VA)
- …Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: + Answer calls coming into the Tier 1 Help Desk by the third ring. + Create a ... Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust… more
- General Dynamics Information Technology (Quantico, VA)
- …Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a ** Help Desk Analyst Tier 1 ** at GDIT. Shape what's next for ... subversive activities. **MEANINGFUL WORK AND PERSONAL IMPACT** As a ** Help Desk Analyst Tier 1 ** , the work you'll do at GDIT will be impactful to the… more
- Systems Engineering Solutions Corporation (Alexandria, VA)
- …are responsive to the agencies evolving business and mission needs. Position Description: The Tier 2 Help Desk Specialist provides advanced technical support ... IT, Computer Science, or related discipline Program Description: The program provides comprehensive Tier 1 , Tier 2, and Tier 3 IT Infrastructure Support… more
- M. C. Dean (Vienna, VA)
- …improving lives, and changing the world for the better. We are seeking a ** Help Desk System Specialist** to join our **Security and Electronic Systems (SES)** ... incoming issues to support ticket creation and assignment per tier level. + Follows up with customers and track...and 0+ Years of Relevant Experience **Relevant Experience:** + Help Desk Support Functions with a Combination… more
- NuAxis Innovations (Falls Church, VA)
- ** Help Desk Technician** Location **Falls Church,...to a mobile and hybrid federal workforce. You'll provide Tier 1 support, assist with hardware and ... NOW! We are currently seeking a talented and motivated ** Help Desk Technician** for a Full-Time position....experience in enterprise-level IT operations. **Key Responsibilities** . Provide Tier 1 IT support for desktops, laptops,… more
- Parsons Corporation (Centreville, VA)
- …redefine what's possible. **Job Description:** Parsons is looking for an amazingly talented ** Help Desk Customer Service Representatives** to join our team! In ... available 24/7/365** **, through both phone and email, ensuring help desk response capabilities are always accessible...worldwide mission** ! **What You'll Be Doing:** + Adjudicating tier 1 level inquiries and have the… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...all IT SM tickets to completion. + Provide 24/7 Tier 1 support for all environments and… more
- CACI International (Sterling, VA)
- …is crucial. **What you'll get to do:** Support end-user applications and work in a multi- tier service desk as well as work with software development and systems ... Protection (CBP) Land Border Integration (LBI) Integrated Traveler Initiative 2. 1 (ITI2. 1 ) team in Northern Virginia! Join...knowledge repository for assigned applications suites + Manage a Tier 2 Enterprise Service Desk team across… more
- TekSynap (Arlington, VA)
- …Tester/Quality Analysts + Developers + Training Specialists + ServiceNow Subject Matter Experts and Administrators + Help Desk Tier 1 and Tier 2 ... **Overview** We are seeking individuals who are interested in working on our FDIC contract, please apply to this posting. Many of the roles will require a government Public Trust Clearance. If you are contacted for an opportunity the employment manager will… more
- CACI International (Chantilly, VA)
- …service and rapid issue resolution. As a Frontline Account Manager, you will provide Tier 1 support via phone, email, and walk-up channels, handling inbound ... restart services and hardware when needed, and coordinate with Tier 2/3 teams to address complex problems. As part...of formal education. Minimum 3 years of experience in Help Desk support, IT service desk… more
- TekSynap (Springfield, VA)
- …hours 9:00am-6:00pm] and reports to the Service desk Administrator. The position can execute all tier 1 and 2 service desk tasks and must be able to ... the Service Desk [duty...promotions, compensation, benefits, and termination of employment. **Job Locations** _US-VA-Springfield_ **ID** _2025-8328_ **Category** _Technical Support/ Help Desk_ **Type** _Regular… more
- Epsilon, Inc (Arlington, VA)
- …international partners and foreign military sales (FMS) clients, providing top- tier desk -side support, and offering adaptable enterprise infrastructure ... 31, 2025, transitioning fully to AMERICAN SYSTEMS on January 1 , 2026. We're committed to a smooth transition and...networks. You will manage Network Administration, System Administration, and Help Desk teams while serving as the… more
- NANA Regional Corporation (Herndon, VA)
- We are seeking an IT Support Specialist I ( Help Desk Technician) at our corporate office in Herndon, VA. This is an entry level position. The position will ... provide the timely delivery of high-quality Level 1 services & support to all internal and external...general questions. + Creating helpdesk request for escalation to Tier II and Tier III technicians. +… more
- Leidos (Reston, VA)
- …and troubleshooting. * Industrial computer and Dell systems installation, configuration, and troubleshooting. * Tier 2 Help Desk support with some Tier ... Tier 2/3 Helpdesk. * Cisco, Palo Alto and/or Juniper Tier 1 troubleshooting experience. * Experience with CMD/Terminal/PowerShell * Experience with RHEL If… more
- Actalent (Fort Belvoir, VA)
- …Proficiency in Cisco technologies and JIRA. + Bachelor's degree in a relevant field. + Experience in Tier 1 , Tier 2, and Tier 3 Support. + Understanding ... of licensing, particularly Our Client or competitor licensing. + Help desk experience with a focus on customer service and maintaining a positive attitude. +… more
- Shuvel Digital (Vienna, VA)
- Service Desk Hybrid Vienna, VA. Description: The Service Desk...a team environment + Desired - 3+ years of Tier 1 support and capabilities or similar + ... environment to leverage and stretch certain skill sets to help us reach a common goal. We are looking...when needed, multitask, and work in various systems/applications to help promote customer satisfaction. Responsibilities + Respond to inbound… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …or more operating systems. + Understand all the different systems that are monitored in the help desk and the Tier level responsibilities for the systems. + ... Work,Troubleshooting **Certifications:** CompTIA Security+ CE | CompTIA - CompTIA **Experience:** 1 + years of related experience **US Citizenship Required:** Yes… more
- EMCOR Group (Mclean, VA)
- …50+ Operating Companies. Reporting to the ECS IT Support Manager, this position will troubleshoot Tier 1 through Tier 3 technical issues, liaison with local ... and Group Policy + Backup maintenance and monitoring + Provide end user help desk support + Deliver relevant education and training and create documentation for… more
- TekSynap (Springfield, VA)
- …the representative for the first stage of escalation for Incidents. Responsible for managing Tier 1 and Tier 2 incident responses. Responsible for ensuring ... benefits, and termination of employment. **Job Locations** _US-VA-Ashburn | US-VA-Springfield_ **ID** _2025-8247_ **Category** _Technical Support/ Help Desk_ **Type** _Regular… more