- CACI International (Fort Belvoir, VA)
- Tier 2 Deskside Support Technician Job Category: Engineering and Technical Support Time Type: Full time Minimum Clearance Required to Start: Secret ... 10% Type of Travel: Local * * * As a ** Deskside Support Technician ( Tier 2 ),** you will act as a model of customer service excellence to all… more
- IntelliDyne (Falls Church, VA)
- DHA - Deskside Technician, Tier 2 Clearance: DOD Public Trust Status: Non-exempt Location: Onsite (Falls Church, VA) Compensation: $31.25 Responsibilities: + ... other peripheral issues as they arise. + Providing phone and in-person support to users for various systems, including e-mail, LAN/WAN, user account administration,… more
- CACI International (Arlington, VA)
- …Operations Manager to oversee a hybrid operational team covering day to day Tier 2 and Tier 3 support services to include 40+ administrators and ... new services incorporated receive a standardized onboarding approach for Tier 2 & 3 service support...in the creation of SOPs and training guides, ensuring deskside Knowledge Repository is maintained with accurate information +… more
- CACI International (Arlington, VA)
- …that new services incorporated in the TOC receive a standardized onboarding approach for Tier 1 & 2 service support . Candidates will drive performance ... * * * CACI is seeking a Deputy Operations ( Tier 1 / Tier 2 )...over 25 service agents, incident response specialist and O&M support staff (incident response, knowledge management) with expected growth… more
- CACI International (Arlington, VA)
- …Operations Manager to oversee a hybrid operational team covering day to day Tier 2 and Tier 3 support services to include 60+ administrators and ... new services incorporated receive a standardized onboarding approach for Tier 0 and 1 service support . Candidates...in the creation of SOPs and training guides, ensuring deskside Knowledge Repository is maintained with accurate information +… more
- Koniag Government Services (Arlington, VA)
- …and produce a weekly report. + Monitor service desk queues and assign tickets to Deskside Support team members based on volume and skill set. + Integrate ... Service Desk Technician with an active Secret clearance to support **KDS** and our government customer in Arlington, VA....+ Experience with ServiceNow. + Knowledge of as a Tier 2 Help Desk Technician. **Working Environment… more