- ManTech (Herndon, VA)
- …offer opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 2 Service Desk Senior Analyst** to ... users. If unable to diagnose problem, will work with service desk management or Tier ...3 to diagnose and resolve problem. + Responds to Tier 2 trouble tickets. + Ensures problem… more
- BigBear.ai (Tysons Corner, VA)
- Overview BigBear.ai is seeking a talented Helpdesk Technician - Tier 2 who can support the company's need to provision and deprovision accounts, setup and ... technologies, systems, and processes. What you will do Provide Tier 2 helpdesk support for end-users Work...Experience with ticketing systems and working on a Help Desk Strong customer service background About BigBear.ai… more
- ManTech (Herndon, VA)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 3 Service Desk Journeyman Engineer** to join ... the **Herndon, VA** . This position supports a 24/7/365 service center. You will have the option of three...technical guidance and knowledge base articles / content to Tier 1 and Tier 2 … more
- General Dynamics Information Technology (Quantico, VA)
- …None **Job Family:** Help Desk **Skills:** Help Desk Support,Help Desk Ticketing System,IT Service Desk **Certifications:** Security+, CE - ... **Job Description:** Transform technology into opportunity as a **Help Desk Analyst Tier I** with GDIT. A...ITD organization in Quantico, VA. The **Naval Criminal Investigative Service (NCIS)** is an organization of approximately 2… more
- KeenLogic (Alexandria, VA)
- KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team ... responsible for assisting customers when they call or walk into the customer service center, remotely, or at the customer's location. The candidate shall be prepared… more
- Red River (Arlington, VA)
- …the ability to supervise and direct help desk employees. **Work Environment:** The Tier 2 Helpdesk Lead/CAB Manager will primarily work within a secure DoD ... **Job Summary:** The Tier 2 Helpdesk Lead/CAB Manager is...and requests. + Plan, direct, and manage IT help desk operations, ensuring high-quality service delivery and… more
- General Dynamics Information Technology (Arlington, VA)
- …our differentiator. We are seeking a customer service centered Service Desk Specialist to provide timely and professional Tier I-II support to users. To ... None **Job Family:** Help Desk **Skills:** Help Desk Operations,IT Service Desk ,Problem Solving,Technical...modify, and repair computer hardware and software. + Provide Tier 2 IT operations control support using… more
- Vectrus (Springfield, VA)
- …Counterintelligence (CI) Polygraph. Responsibilities + What You'll Do + The Senior Service Desk Specialists are the Tier 2 team members of an Information ... challenges with integrity, respect, responsibility, and professionalism. We are hiring a Senior Service Desk Specialist - Top Secret clearance to support our… more
- DLA Piper (Reston, VA)
- …customer service by overseeing the daily activities of the Billing Help/ Service Desk team and facilitating effective, customer-focused service delivery. ... Team. **Responsibilities** + Manage and operate an internal Customer Service Desk supporting customer service ...escalation of incidents and requests to appropriate individuals, and Tier 2 resolver groups supporting Legal Billing… more
- Tesla Laboratories. Inc. (Vienna, VA)
- …will not be accepted). Work as part of the Application Support team responsible for Tier 1 through Tier 2 support leveraging Salesforce and Amazon Connect ... strong skills in leveraging chat functionality, providing exceptional customer service with excellent typing speed, and quality oral and...the technical support team by providing valuable guidance for Tier 1 and Tier 2 … more
- SMX (Fort Belvoir, VA)
- …and networks supporting end users + Route tickets to the appropriate sustainment teams for Tier 2 / 3 support + Perform data-driven analysis of IT SM tickets ... Help Desk personnel + Ensure the Help Desk always has 2 personnel x 24/7...interacting with customers, managing their work with an IT service management (SM) ticketing system, and ensuring all actions… more
- Koniag Government Services (Arlington, VA)
- …or other technical certifications. + Experience with ServiceNow. + Knowledge of as a Tier 2 Help Desk Technician. **Working Environment & Conditions** This ... a Koniag Government Services company **,** is seeking a Service Desk Technician with an active Secret... years of experience with ServiceNow and/or Remedy. + 2 years of experience doing Help Desk … more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- … Tier 1 support for all environments and networks supporting end users. + Route Tier 2 /3 tickets to appropriate sustainment teams + Process all IT SM tickets ... all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. + Update Help Desk...area related to the labor category with at least 2 years' experience in providing Tier 1… more
- Koniag Government Services (Vienna, VA)
- …**Kadiak LLC,** a Koniag Government Services company, is seeking an experienced ** Service Desk Representative** with a **Top-Secret Clearance** to support ... holidays, three weeks paid time off, and more. The service desk representative is responsible for performing...IT-related questions. + Managing the customer's ticketing queue. + Tier 1- 2 troubleshooting. + Solving issues such… more
- CACI International (Ashburn, VA)
- …* * * **More About the Role:** + Support end-user applications and work with a multi- tier service desk as well as work with software development teams to ... of working with end user business applications/software. + Provide Tier 2 Knowledge Based Articles to a... or related technical experience + Experience using a service desk ticketing system. + Experience providing… more
- Red River (Chantilly, VA)
- …responsible for handling technical support requests directly from customers and escalating to Tier 2 members as needed. Our technicians are responsible for ... apply if you are open to supporting. a 24/7 Service Desk operation. **Primary Position Tasks:** +...Position Tasks:** + Accept customer calls/alerts and escalate to Tier 2 team members as needed within… more
- CACI International (Stafford, VA)
- …and financial information. The desired candidate will work as part of an Enterprise Service Desk - Service Improvement team to process user assistance ... Senior Oracle EBS Techno-Functional Developer - TIER III Support Job Category: Information Technology Time...ability to obtain active Security+ certification or equivalent within 2 months of joining team. + The successful candidate… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …and networks supporting end users. + Route tickets to the appropriate sustainment teams for Tier 2 / 3 support + Perform data-driven analysis of IT SM tickets ... service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, and Procedures (TTPs); and… more
- CACI International (Chantilly, VA)
- Cyber Service Desk Specialist Job Category: Information...**Must have an active TS/SCI with Poly** **Experience with Tier 1/ Tier 2 support in ... operations and policies in Windows and Linux** **You will have strong customer service and technical writing skills** **You will have the ability to work… more
- Leidos (Ashburn, VA)
- …+ Experience in network and cybersecurity design, engineering and operations + Experience with Service Desk support and operations + Experience with NIST SP 800 ... **Description** Leidos is seeking a Cyber Tier 1 Shift Lead to join our team...Qualifications** + Malware reverse-engineering experience considered a plus + 2 + years of experience as an operations/technical lead on… more