- ManTech (Herndon, VA)
- …offer opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 2 Service Desk Senior Analyst** to ... users. If unable to diagnose problem, will work with service desk management or Tier ...3 to diagnose and resolve problem. + Responds to Tier 2 trouble tickets. + Ensures problem… more
- Leidos (Chantilly, VA)
- **Description** Leidos has an exciting opening for you as our next Tier 2 Service Desk /Systems Administrator. Your job will be supporting as a Linux ... will work in a team environment while demonstrating strong cross functional collaboration across Tier 3 and ISP teams. Individuals in this role may be required to… more
- Red River (Chantilly, VA)
- …we offer. How will you contribute to making an impact? Join our team as the Help Desk Lead/Supervisor ( tier 2 ) and take the lead in an exciting role at ... member, you'll not only leverage your expertise as a top- tier NOC Engineer II but also spearhead the daily...lead a team consisting of NOC engineers & Help Desk Technicians. + Be available and approachable for direct… more
- BigBear.ai (Tysons Corner, VA)
- Overview BigBear.ai is seeking a talented Helpdesk Technician - Tier 2 who can support the company's need to provision and deprovision accounts, setup and ... technologies, systems, and processes. What you will do Provide Tier 2 helpdesk support for end-users Work...Experience with ticketing systems and working on a Help Desk Strong customer service background About BigBear.ai… more
- ManTech (Herndon, VA)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 3 Service Desk Journeyman Engineer** to join ... the **Herndon, VA** . This position supports a 24/7/365 service center. You will have the option of three...technical guidance and knowledge base articles / content to Tier 1 and Tier 2 … more
- General Dynamics Information Technology (Quantico, VA)
- …None **Job Family:** Help Desk **Skills:** Help Desk Software,Help Desk Support,IT Service Desk **Certifications:** Security+, CE - CompTIA-Security+ ... **Job Description:** Transform technology into opportunity as a **Help Desk Analyst Tier I** with GDIT. A...ITD organization in Quantico, VA. The **Naval Criminal Investigative Service (NCIS)** is an organization of approximately 2… more
- Red River (Arlington, VA)
- …the ability to supervise and direct help desk employees. **Work Environment:** The Tier 2 Helpdesk Lead/CAB Manager will primarily work within a secure DoD ... **Job Summary:** The Tier 2 Helpdesk Lead/CAB Manager is...and requests. + Plan, direct, and manage IT help desk operations, ensuring high-quality service delivery and… more
- V2X (Springfield, VA)
- …Counterintelligence (CI) Polygraph. Responsibilities + What You'll Do + The Senior Service Desk Specialists are the Tier 2 team members of an Information ... challenges with integrity, respect, responsibility, and professionalism. We are hiring a Senior Service Desk Specialist - Top Secret clearance to support our… more
- Koniag Government Services (Arlington, VA)
- …or other technical certifications. + Experience with ServiceNow. + Knowledge of as a Tier 2 Help Desk Technician. **Working Environment & Conditions** This ... a Koniag Government Services company **,** is seeking a Service Desk Technician with an active Secret... years of experience with ServiceNow and/or Remedy. + 2 years of experience doing Help Desk … more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- … Tier 1 support for all environments and networks supporting end users. + Route Tier 2 /3 tickets to appropriate sustainment teams + Process all IT SM tickets ... all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. + Update Help Desk...area related to the labor category with at least 2 years' experience in providing Tier 1… more
- Koniag Government Services (Vienna, VA)
- …**Kadiak LLC,** a Koniag Government Services company, is seeking an experienced ** Service Desk Representative** with a **Top-Secret Clearance** to support ... holidays, three weeks paid time off, and more. The service desk representative is responsible for performing...IT-related questions. + Managing the customer's ticketing queue. + Tier 1- 2 troubleshooting. + Solving issues such… more
- CACI International (Stafford, VA)
- …and financial information. The desired candidate will work as part of an Enterprise Service Desk - Service Improvement team to process user assistance ... Senior Oracle EBS Techno-Functional Developer - TIER III Support Job Category: Information Technology Time...ability to obtain active Security+ certification or equivalent within 2 months of joining team. + The successful candidate… more
- Red River (Chantilly, VA)
- …responsible for handling technical support requests directly from customers and escalating to Tier 2 members as needed. Our technicians are responsible for ... apply if you are open to supporting. a 24/7 Service Desk operation. **Primary Position Tasks:** +...Position Tasks:** + Accept customer calls/alerts and escalate to Tier 2 team members as needed within… more
- Leidos (Ashburn, VA)
- …+ Experience in network and cybersecurity design, engineering and operations + Experience with Service Desk support and operations + Experience with NIST SP 800 ... **Description** Leidos is seeking a Cyber Tier 1 Shift Lead to join our team...Qualifications** + Malware reverse-engineering experience considered a plus + 2 + years of experience as an operations/technical lead on… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …and networks supporting end users. + Route tickets to the appropriate sustainment teams for Tier 2 / 3 support + Perform data-driven analysis of IT SM tickets ... service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, and Procedures (TTPs); and… more
- CACI International (Arlington, VA)
- …enable mission critical processes to be completed by system users. + Improve current service desk processes and procedures and champion continuous service ... deployed!" The CACI Team is looking for a JuniorTier 2 Help Desk Analyst to fill a...of team performance. + Escalate incidents to advanced help desk (eg, Tier III) support as appropriate… more
- Distributed Solutions Inc. (Reston, VA)
- …calm under pressure. + Experience working with multi-tiered ticket handling/resolution systems. + Provide tier 2 and tier 3 IT support. + Collaborate with ... Descriptions: Distributed Solutions, Inc. (DSI) is seeking a Help Desk Lead. DSI is a growing small business dedicated...providing professional and efficient helpdesk support. A strong customer service mindset is the key to succeeding in this… more
- CACI International (Chantilly, VA)
- Cyber Service Desk Specialist Job Category: Information...**Must have an active TS/SCI with Poly** **Experience with Tier 1/ Tier 2 support in ... operations and policies in Windows and Linux** **You will have strong customer service and technical writing skills** **You will have the ability to work… more
- Insight Global (Fairfax, VA)
- …tickets for user issues and requests. Responds to user requests via phone and email. Escalates tier 2 and tier 3 issues to supervisor and/or technical lead. ... Job Description Provides user support and customer service on government customer computer applications and platforms. Troubleshoots problems and advises on the… more
- M. C. Dean (Chantilly, VA)
- …security systems and networks + Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation as needed + Communicate with ... **System Administrator 2 - Chantilly, VA** ID **10511** Location **Chantilly,...to: + Manage physical security system support to meet service level agreements + Analyze physical security system performance… more