- Leidos (Ashburn, VA)
- **Description** Leidos is seeking a Cyber Tier 1 Shift Lead to join our team on a highly visible cyber security single-award IDIQ vehicle that provides Network ... Operations Security Center (NOSC) support, cyber analysis, application development, and a...infected or compromised devices + Ensure shift continuity during call -outs and emergencies + Compile incident reports, executive summaries,… more
- KSA Integration LLC (Stafford County, VA)
- Call Center Program Manager Fully Remote * Stafford, VA (http://maps.google.com/maps?q=Stafford+VA+USA+22554) Description KSA Integrationis a Service-Disabled ... Centers and Customer Service centers in supervisory roles. + Experience in call center supervision/management in healthcare or government service. + Strong… more
- KSA Integration LLC (Stafford County, VA)
- …Contingent Upon Contract Award Minimum Experience: + 4 years of experience in a call center /contact center environment. + 2 years of supervisory experience ... capabilities: (1) data analytics, (2) comprehensive veterans support, and ( 3 ) business process improvement. We are a rapidly growing...in a call center . Position Responsibilities: + Understand the… more
- CoreSite (Reston, VA)
- …mechanical, controls, and fire life safety systems. + Completion of CoreSite's Data Center Operations Qualification Program to the tier level at which you ... The VA2 Facilities and Data Center Technician IV must possess an expert level...the ability to regularly work from 6:00 am to 3 :00 pm EST, Tuesday - Saturday. Mechanical responsibilities will… more
- Amazon (Herndon, VA)
- …segmentation, fraud prevention, capacity planning, predictive maintenance, pricing optimization, call center analytics, player pose estimation, event detection, ... product search, eCommerce fraud detection, and large-scale optimization of fulfillment center operations. The Generative AI team helps AWS customers accelerate the… more
- CoreSite (Reston, VA)
- …general computer skills are essential Education/Experience: + Experience working in a data center environment + At least 3 years of networking experience with ... As a member of CoreSite's Operations Support Center (OSC) team, and reporting to the OSC...Support of the Telecom and Network infrastructure environment, 24x7 on- call support may be required + Respond to SNMP… more
- Chenega Corporation (Fort Belvoir, VA)
- …or laptops that have authorized access to the network. + Escalate the issue/problem to proper Tier 2 or 3 Support team members when the restoration is beyond the ... + Maintain and operate the classified and unclassified data center which houses the server farm. + Provide support...Monday through Friday and must be available on an on- call basis to provide immediate assistance in the event… more
- CACI International (Reston, VA)
- …(just a few of the things you may do on any given day):** + Provide Tier I support for requests for service through email, phone, or in-person interaction with USCP ... of contact for users requesting assistance by email, phone call , and in person + Triage and escalate IT...in person + Triage and escalate IT issues to Tier II, Tier III, and OIS management… more
- General Dynamics Information Technology (Springfield, VA)
- …resolution for all of the client/server/storage/network devices, mobile devices, etc. * Provide Tier 2 and Tier 3 problem identification, diagnosis and ... upgrades, provide on-site and remote resolution support for trouble calls and provide TIER 2/ 3 support of Unix/Windows workstations and servers, including Web… more
- William C Brown Inc (Springfield, VA)
- …problem resolution for all of the client/server/storage/network devices, mobile devices, etc.* Provide Tier 2 and Tier 3 problem identification, diagnosis ... upgrades, provide on-site and remote resolution support for trouble calls, and provide TIER 2/ 3 support of Unix/Windows workstations and servers, including Web… more
- Koniag Government Services (Chantilly, VA)
- …+ Create and publish knowledge management articles. + Record a ticket in the call center database for every communication received. + Support the organization ... an excellent communicator with management consulting skills to provide Tier 1 and Tier 2 Service Desk...documentation. + Proficiency in using service desk software and call center databases + Atlassian Jira and/or… more
- CACI International (Springfield, VA)
- …and Mid shift (3B) (10pm to 6am Tuesday - Saturday) **Responsibilities:** + Provide Tier 2 and Tier 3 problem identification, diagnosis and resolution ... expanded 12x5 service support level during core hours and on- call support with two-hour response time during non-core hours...At CACI, we place character and innovation at the center of everything we do. As a valued team… more
- CACI International (Arlington, VA)
- …work or on- call , quick response operations support 24/7/365. **_Desired:_** + 1- 3 year of experience providing technical and functional IT support. + Experience ... as needed to support operations. + Escalate incidents to Tier III support as needed. + Document all interaction...Must be able to obtain CompTIA Security+ certification with 3 months of joining the IPPS-A. + This position… more
- Parsons Corporation (Alexandria, VA)
- …post system maintenance & provisioning + Fix Support Escalation Issues; serve on the tier 3 support team for integrated product support and proactive response to ... practical experience to software development, support, IT operations and on- call process improvement + Develop workflow in Python or...of experience with all design aspects of the data center support systems, to include AC/DC power, UPS, HVAC,… more
- CACI International (Arlington, VA)
- …Levels of team performance. + Escalate incidents to advanced help desk (eg, Tier III) support as appropriate and partner with senior functional resources and ... a 12x7 service level agreement, excluding federal holidays, and on- call critical incident support if requested by the custom**...Business, or related discipline + At least 0 - 3 years of directly related experience + Experience in… more
- Huntington Ingalls Industries (Fairfax, VA)
- …reasonable accommodation will be responded to from this email address. Additionally, you may also call ### for assistance. Press # 3 for HII Technical Solutions. ... office is looking to expand our division and continue our ability to win Tier I contracts within the defense industry. Mission Technologies is searching for a… more
- General Dynamics Information Technology (Springfield, VA)
- …and objective judgments based on facts, information, and company procedures. + Support Tier 2 and 3 operations by assessing severity, prioritizing tasks, and ... Manager, Cisco Unity Connection, Cisco Agent Desktop for Cisco Unified Contact Center , Cisco Meeting Server (CMS), Cisco TelePresence Management Suite (TMS), VoIP… more
- ManTech (Mclean, VA)
- …systems status, and downtime procedures and is typically located within a call center . Collaborates with network services, software systems engineering and/or ... Analyzing, troubleshooting, designing, and implementing fixes with minimal escalation to Tier 3 support. + Providing basic user training in support of… more