- ManTech (Herndon, VA)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 3 Service Desk Journeyman Engineer** to ... the **Herndon, VA** . This position supports a 24/7/365 service center. You will have the option of three...Provide mentorship and technical guidance and training to junior Tier 3 staff. + Manage, troubleshoot, and… more
- ManTech (Herndon, VA)
- …ordinary issues for users. If unable to diagnose problem, will work with service desk management or Tier 3 to diagnose and resolve problem. + Responds ... for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 2 Service Desk Senior Analyst** to join our team in the… more
- BigBear.ai (Tysons Corner, VA)
- …will do Provide Tier 2 helpdesk support for end-users Work in collaboration with Tier 1 and 3 technicians as well as engineering team Provide training and ... Overview BigBear.ai is seeking a talented Helpdesk Technician - Tier 2 who can support the company's need to...Experience with ticketing systems and working on a Help Desk Strong customer service background About BigBear.ai… more
- General Dynamics Information Technology (Arlington, VA)
- …our differentiator. We are seeking a customer service centered Service Desk Specialist to provide timely and professional Tier I-II support to users. To ... None **Job Family:** Help Desk **Skills:** Help Desk Operations,IT Service Desk ,Problem Solving,Technical...modify, and repair computer hardware and software. + Provide Tier 2 IT operations control support using ITSM ticketing… more
- Vectrus (Springfield, VA)
- …and maintain a Counterintelligence (CI) Polygraph. Responsibilities + What You'll Do + The Senior Service Desk Specialists are the Tier 2 team members of an ... and enhance readiness. Aligned around a shared purpose, our $ 3 .9B company and 16,000 people work alongside our clients,...respect, responsibility, and professionalism. We are hiring a Senior Service Desk Specialist - Top Secret clearance… more
- Tesla Laboratories. Inc. (Vienna, VA)
- Active Secret Clearance Required Hybrid Schedule - 3 days on site in Vienna VA (Tysons Corner) Tesla Laboratories is actively seeking Application Support Analyst to ... strong skills in leveraging chat functionality, providing exceptional customer service with excellent typing speed, and quality oral and...as part of the Application Support team responsible for Tier 1 through Tier 2 support leveraging… more
- SMX (Fort Belvoir, VA)
- Help Desk Manager, Sr. (Fort Belvoir, VA) (3716)at SMX(View...+ Route tickets to the appropriate sustainment teams for Tier 2 / 3 support + Perform ... Belvoir, VA SMX is actively seeking a **Senior Help Desk Manager** for a full-time, on-site position at Ft....interacting with customers, managing their work with an IT service management (SM) ticketing system, and ensuring all actions… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- … service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, and Procedures (TTPs); and ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...+ Route tickets to the appropriate sustainment teams for Tier 2 / 3 support + Perform… more
- Leidos (Ashburn, VA)
- …+ Experience in network and cybersecurity design, engineering and operations + Experience with Service Desk support and operations + Experience with NIST SP 800 ... **Description** Leidos is seeking a Cyber Tier 1 Shift Lead to join our team...this job requisition will remain open for at least 3 days with an anticipated close date of no… more
- Chenega Corporation (Arlington, VA)
- …take your career to the next level! The **Help Desk Associate** will provide Tier 1 printer service support in the customer's location on Xerox and other ... **Req ID:** 32105 **Summary** **Help Desk Associate** **Arlington, VA (Pentagon)** Chenega Worldwide Support...call and information about the request. + Apply remote service diagnostics to try to resolve the request directly… more
- NANA Regional Corporation (Arlington, VA)
- …to new or first-time users in a mixed classroom/ desk -side assistance training environment. Help Desk Support + Provides Tier I and Tier II help desk ... retirement options. **Job Summary:** Suvi is looking for a Technician (Field Service Representative) to support our government client in Arlington, VA. To join… more
- M. C. Dean (Springfield, VA)
- …system issues for physical security systems and networks + Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation as needed ... **System Administrator 3 - Springfield, VA** ID **11195** Location **Springfield,...to:** + Manage physical security system support to meet service level agreements + Analyze physical security system performance… more
- Koniag Government Services (Alexandria, VA)
- …support shall include issue detection and resolution prioritized by issue severity. + The Agency Tier 1 Help Desk is the primary point for issue management and ... three weeks paid time off, and more. **Essential Job Functions:** DAI Help Desk and Financial Management Support (Objective 2). The following tasks serve to provide… more
- General Dynamics Information Technology (Chantilly, VA)
- …HOW A SYSTEM ADMINISTRATOR WILL MAKE A DIFFERENCE: + The Contractor shall work closely with Tier 2, Tier 3 , and Tier 4 engineers and support ... 24 hour, 7 day a week environment providing in-depth Tier 1 and Tier 2 level support...technical experts tasked with resolving an operational problem or service outage. + The Contractor shall provide written situation… more
- Tesla Laboratories. Inc. (Vienna, VA)
- We are actively seeking a dedicated Senior IT Service Desk Agent with a specialization in image management and proven expertise in troubleshooting Azure Virtual ... SCI eligibility. This role is required to provide exceptional Tier 1- Tier 3 support, managing...software. + Operational Excellence: Maintain and enhance the IT service desk operations, ensuring SLAs are met… more
- Optiv (Herndon, VA)
- …cloud service providers, to provide backfill capabilities in the event of an Tier 3 response. **How you'll make an impact** + Designing and implementing ... troubleshooting AWS service matters + Responding to service desk tickets on an as needed...an as needed basis in the event of a Tier 3 response + Supporting fellow Cloud… more
- Chenega Corporation (Fort Belvoir, VA)
- …to ensure customer satisfaction. + Assign tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to technicians at dedicated sites. + ... C-CHR-24-049 TheRemedy Queue Manager willmonitor the performance of AITP Service Level Agreements (SLAs) and ensure incidents and ...used in lieu of a degree. + Secret clearance Tier 3 investigation required. Join our Talent… more
- IT Partners,Inc (Herndon, VA)
- …Admin Description The Computer User Support Specialist will provide Tier 1 and Tier 2 help desk support in support of a portfolio of systems supporting ... a technical subject matter expert. Requirements Candidate should have at least 3 years of experience in a related information technology environment providing… more
- IT Partners,Inc (Herndon, VA)
- …Benefits Description The Computer User Support Specialist will provide Tier 1 and Tier 2 help desk support in support of a portfolio of systems supporting ... a technical subject matter expert. Requirements Candidate should have at least 3 years of experience in a related information technology environment providing… more
- IT Partners,Inc (Herndon, VA)
- …Full Time Description The Computer User Support Specialist will provide Tier 1 and Tier 2 help desk support in support of a portfolio of systems supporting ... a technical subject matter expert. Requirements Candidate should have at least 3 years of experience in a related information technology environment providing… more