- ManTech (Herndon, VA)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 3 Service Desk Journeyman Engineer** to ... the **Herndon, VA** . This position supports a 24/7/365 service center. You will have the option of three...Provide mentorship and technical guidance and training to junior Tier 3 staff. + Manage, troubleshoot, and… more
- Red River (Chantilly, VA)
- …NOC. As a pivotal member, you'll not only leverage your expertise as a top- tier NOC Engineer II but also spearhead the daily operations of our Network Operations ... of tasks, and actively participating in the resolution of Tier II and advanced issues. Beyond managing the NOC...setting. **This role will operate on the Swing Shift ( 3 :45pm - 12:15am); Tue-Sat** You will be tasked to:… more
- Leidos (Reston, VA)
- **Description** This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is ... such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy....this job requisition will remain open for at least 3 days with an anticipated close date of no… more
- General Dynamics Information Technology (Arlington, VA)
- …our differentiator. We are seeking a customer service centered Service Desk Specialist to provide timely and professional Tier II support to users. To ... modify, and repair computer hardware and software. + Provide Tier 2 IT operations control support using ITSM ticketing...: 3 + years of related experience on Service Desk + **Required Technical Skills** :… more
- TEKsystems (Fort Belvoir, VA)
- …1) Must have an active Secret Clearance 2) Security+ CE or Equivalent 8570 Cert 3 ) Service Desk experience Work is at multiple locations: Ft. Belvoir, ... Req Info Total Positions 3 at Each Site + 2 Junior/Mid-Level Consultant...Pay Range: $25-30/hr Senior Pay Range: $30-40/hr Job Title Service Desk Specialist Top Skills Details Our… more
- General Dynamics Information Technology (Falls Church, VA)
- …work experience. + **Required Experience** : 3 + years of related experience on Service Desk + **Required Technical Skills** : IT experience supporting Help / ... Desk **Skills:** Communication,Help Desk Administration,Help Desk Operations,IT Service Desk ,Teamwork **Certifications:**...DESK AGENT WILL MAKE AN IMPACT:** + Provide Tier 2 IT operations control support using ITSM ticketing… more
- Parsons Corporation (Chantilly, VA)
- …Information (SCI) and Special Access Program (SAP) activities. **Required Skills:** + Provides Tier 1 Service Desk problem identification, diagnosis and ... need your help. Our Team is looking for a ** Service Desk Technician** . In this role...resolution of problems. Provides support for escalation to Tier 2 and 3 and communication of… more
- GovCIO (Sterling, VA)
- **Overview** GovCIO is currently hiring for a Journeyman Service Desk Administrator with an active Secret clearance to provide Tier I phone support and ... in compliance with established policies/procedures. + Provide supplemental hands-on desk -side support when required. + Meet contractual Service...Windows 10. **Qualifications** + High School with 0 - 3 years Tier 1 support (or commensurate… more
- GovCIO (Sterling, VA)
- **Overview** GovCIO is currently hiring for a Service Desk Administrator with an active Secret clearance to provide Tier 1 phone support and troubleshooting. ... troubleshooting in compliance with established policies/procedures. + Provide supplemental hands-on desk -side support when required. + Meet contractual Service … more
- Guidehouse (Arlington, VA)
- …continually develop technical and customer service skills. + Follow established service desk processes and best practices to ensure consistent, high-quality ... Minimum 6 (six) months experience within an internship or, Tier 1 help desk or call center....troubleshooting and problem-solving skills. + Strong communication and customer service abilities. + Willingness to learn and adapt to… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- … service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, and Procedures (TTPs); and ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...+ Route tickets to the appropriate sustainment teams for Tier 2 / 3 support + Perform… more
- Navy Federal Credit Union (Vienna, VA)
- Overview The Service Desk is a fast-paced environment...independently and in a team environment + Desired - 3 + years of Tier 1 support and ... that operates 24/7 to support our enterprise. Our Service is responsible for acting as the first point...resolve customer incidents, answer questions, and/or assist with submitting Service Catalog Requests wherever necessary. Our vision is to… more
- Distributed Solutions Inc. (Reston, VA)
- …calm under pressure. + Experience working with multi-tiered ticket handling/resolution systems. + Provide tier 2 and tier 3 IT support. + Collaborate with ... Descriptions: Distributed Solutions, Inc. (DSI) is seeking a Help Desk Lead. DSI is a growing small business dedicated...providing professional and efficient helpdesk support. A strong customer service mindset is the key to succeeding in this… more
- Leidos (Ashburn, VA)
- …lieu of degree + 5 years of experience with End User Support operations (Helpdesk, Service Desk , End User Support). + Must currently possess an active Top Secret ... The National Security Sector within Leidos is seeking a Tier 2 Help Desk Specialist supporting the...duties will include: + Provide great and prompt customer service to CBP Officers by assisting them with IT-related… more
- NANA Regional Corporation (Arlington, VA)
- …to new or first-time users in a mixed classroom/ desk -side assistance training environment. Help Desk Support + Provides Tier I and Tier II help desk ... Suvi is looking for a Technician (Field Service Representative) to support our government client in Arlington, VA. To join our team of outstanding professionals,… more
- CACI International (Chantilly, VA)
- …and changing environment Customer service and/or support experience working in a Help Desk , Service Desk , or Call Center environment is preferred Degree ... Integrated Service Center Account Manager Job Category: Information Technology...Active TS/SCI with a Poly required Security+ certification required 3 + year of experience in Help Desk … more
- KeenLogic (Alexandria, VA)
- …years of experience with standard Windows OS applications and MS Office applications + 3 + years of customer service experience + 1+ years of Requirements ... escalated. Communicate with employees and contractors; displaying strong customer service skills, using professionalism, tact and diplomacy at all...information that can be handed off to the agency Tier III team. + Perform help desk … more
- General Dynamics Information Technology (Chantilly, VA)
- …a Systems Administrator joining our team. **WORK REQUIREMENTS:** + The Contractor shall work closely with Tier 2, Tier 3 , and Tier 4 engineers and ... Required:** None **Job Family:** Systems Administration **Skills:** Debugging,IT Help Desk ,Microsoft Windows,Troubleshooting **Experience:** 5 + years of related experience… more
- KeenLogic (Alexandria, VA)
- …require escalation to Tier III support + Prepare training materials for service desk staff and participate in the Problem Management process for repetitive ... Required Qualifications: + US citizen + Bachelor's degree with 3 + years of relevant experience, or High School Diploma...apps + 2+ years of Asset Management + ITIL Service Management Responsibilities: + Queue Management: + Monitor ticket… more
- Chenega Corporation (Fort Belvoir, VA)
- …to ensure customer satisfaction. + Assign tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to technicians at dedicated sites. + ... C-CHR-24-049 TheRemedy Queue Manager willmonitor the performance of AITP Service Level Agreements (SLAs) and ensure incidents and ...used in lieu of a degree. + Secret clearance Tier 3 investigation required. Join our Talent… more