- NANA Regional Corporation (Arlington, VA)
- …environment. Help Desk Support + Provides Tier I and Tier II help desk support; respond to requests for assistance received either directly ... of the HSI Innovation Lab tools, received from the Help Desk , or requests referred to the...as Bomgar. + Enters and resolves incidents assigned to Tier II in the ticketing system. +… more
- BCMC (Arlington, VA)
- …environments. Responsibilities: * Supports and provides Tier I ( Help Desk ) and Tier II (Escalation) problem identification, diagnosis and resolution ... incident response (tiered support model), using an Incident Management System. * Tier II experience: Prioritize incidents. Perform detailed troubleshooting, root… more
- Leidos (Chantilly, VA)
- …for the following: + Lead and manage the operation of a 24/7/365 Tier II IT help desk that works with users to resolve their issues with using the AOS ... ASP suite of capabilities, products, and services. + Leads operations and maintenance effort for the AOS ASP suite of capabilities, products, and services. + Coordinates and performs software problem analysis, requirements analysis, design, modification,… more
- Red River (Chantilly, VA)
- …opportunities we offer. How will you contribute to making an impact? Join our team as the Help Desk Lead/Supervisor ( tier 2) and take the lead in an exciting ... of tasks, and actively participating in the resolution of Tier II and advanced issues. Beyond managing...and lead a team consisting of NOC engineers & Help Desk Technicians. + Be available and… more
- Insight Global (Herndon, VA)
- Job Description A client in the Reston, VA area is seeking a TSSCI Cleared Tier I Service Desk candidate to support a federal program. Candidates will be ... ensure customers receive the highest level of customer support. Help customers overcome tough challenges through monitoring and performance...documenting skill * Must have Security+ DoD 8570 Level II * TS/SCI clearance * Good to have experience… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …to end-users for PC, server, mainframe applications and hardware. + Handles problem that the first- tier of help desk support is unable to resolve. + May ... Polygraph **Public Trust/Other Required:** None **Job Family:** SCA **Skills:** Help Desk Support,Information Technology (IT) Systems,Troubleshooting **Experience:**… more
- General Dynamics Information Technology (Arlington, VA)
- …in Computer Science, Information Sciences, or related IT discipline. + **Required Technical Skills:** Help Desk Tier 1 operations. + **Location:** Onsite in ... Must Be Able to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Support, Help Desk Support,Remedy… more
- Node.Digital (Arlington, VA)
- …environments. Responsibilities: * Supports and provides Tier I ( Help Desk ) and Tier II (Escalation) problem identification, diagnosis and resolution ... incident response (tiered support model), using an Incident Management System. * Tier II experience: Prioritize incidents. Perform detailed troubleshooting and… more
- KeenLogic (Alexandria, VA)
- …be escalated to Tier III support. Experienced understanding functions of the help desk system in order to enter customer-reported problems and requests for ... across the globe, to ensure global coverage + Provide Tier I/ II Support for custom business applications...the agency Tier III team. + Perform help desk support for a variety of… more
- IT Partners,Inc (Herndon, VA)
- …Remote, Full Time Description The Computer User Support Specialist will provide Tier 1 and Tier 2 help desk support in support of a portfolio of systems ... . Ability to troubleshoot and resolve user issues using desk guides and frequently asked questions . Exceptional customer...or be able to achieve Cyber Security Workforce Certification, IAT- II . Benefits Since 1993, ITP has been providing reliable,… more
- IT Partners,Inc (Herndon, VA)
- …Systems Admin Description The Computer User Support Specialist will provide Tier 1 and Tier 2 help desk support in support of a portfolio of systems ... is required. . Ability to troubleshoot and resolve user issues using desk guides and frequently asked questions . Exceptional customer service mannerism and… more
- IT Partners,Inc (Herndon, VA)
- …na/ Benefits Description The Computer User Support Specialist will provide Tier 1 and Tier 2 help desk support in support of a portfolio of systems ... is required. . Ability to troubleshoot and resolve user issues using desk guides and frequently asked questions . Exceptional customer service mannerism and… more
- Oneida Technical Solutions (Fort Belvoir, VA)
- …customer support functions. + Submit and monitor initial IT requests to the Help Desk . + Balance user requirements, available resources, and organizational goals ... (OTS)Clearance Required: Secret ClearanceCertification Required: Sec+ or other IAT-Level II Certification About Us:Founded in 2014, Oneida Technical Solutions, LLC… more
- ManTech (Arlington, VA)
- …of servers/network devices/security appliances **Basic Qualifications:** + 4 + years' experience working tier 1/2 computer help desk + DoD 8570, Information ... our employees come first. At ManTech International Corporation, you'll help protect our national security while working on innovative...them updated with status of their requests. + Perform TIER 1 SAFES Domain Support + Coordinate and interacting… more
- Koniag Government Services (Arlington, VA)
- …such as printers, VTC suites, monitors, keyboards, mice, headsets, cameras, VOIP phones. + Tier II technicians are the primary POC for incident and problem ... technologies. + Ability to use qualitative and quantitative techniques to evaluate help desk program effectiveness. + Specialized knowledge of Microsoft software… more
- ManTech (Vienna, VA)
- …to 8+ years. **Preferred Qualifications:** + Related work experience in a technical help desk position. + Experience with data transfer services. + IAT ... Analyzing, troubleshooting, designing, and implementing fixes without escalating to Tier 3 support. + Providing basic user training in...Level II certification. + Experience with ServiceNow ITSM & ITBM.… more
- ManTech (Mclean, VA)
- …11 years. **Preferred Qualifications:** + Related work experience in a technical help desk position. + Special non-commercial systems administrator experience ... troubleshooting, designing, and implementing fixes with minimal escalation to Tier 3 support. + Providing basic user training in...(access management/file transfer). + IAT Level II certification. + Experience with ServiceNow ITSM & ITBM.… more
- ManTech (Mclean, VA)
- …6 years. **Preferred Qualifications:** + Related work experience in a technical help desk position + Special non-commercial systems administrator experience ... troubleshooting, designing, and implementing fixes with minimal escalation to Tier 3 support + Providing basic user training in...(access management/file transfer) + IAT Level II certification. + Experience with ServiceNow ITSM & ITBM.… more
- Acclaim Technical Services (Mclean, VA)
- …computer printer. PREFFERD SKILLS: + Related work experience in a technical help desk position + Special non-commercial systems administrator experience (access ... troubleshooting, designing, and implementing fixes with minimal escalation to Tier 3 support + Providing basic user training in...management/file transfer) IAT Level II certification. + Experience with ServiceNow ITSM & ITBM.… more