- The Computer Merchant, LTD. (Reston, VA)
- …EXPERIENCE: * High School diploma with 5+ years of prior relevant experience * Customer service -focused attitude * Current Public Trust clearance * Ability to ... The program provides a range of IT services, including help desk , deskside support, Windows workstation engineering...user where a ticket has been dispatched from the Service Desk or identified by the on-site… more
- Parsons Corporation (Centreville, VA)
- …and redefine what's possible. **Job Description:** Parsons is looking for an amazingly talented ** Help Desk Customer Service Representatives** to join ... available 24/7/365** **, through both phone and email, ensuring help desk response capabilities are always accessible...such as JIRA and Maximo. + Adept at documenting service or product-related concerns promptly + Experience customer… more
- Allied Universal (Fairfax, VA)
- …positively impacts the communities and customers we serve. As a **Security Professional - Front Desk Customer Service ** in **Fairfax, VA** , you will serve ... clients in a range of industries. As a Front Desk Security Professional with Allied Universal, you will play...and care. You will utilize your customer service skills and technology proficiency to help … more
- General Dynamics Information Technology (Quantico, VA)
- …Required:** None **Job Family:** Technical Support Services **Skills:** Help Desk Support,IT End User Support,IT Service Desk **Certifications:** ... Yes **Job Description:** Transform technology into opportunity as a ** Help Desk Analyst Tier 2** with GDIT....to ensure services/incidents are completed + Provides an outstanding customer service experience in a variety of… more
- Steampunk (Mclean, VA)
- **Overview** We are looking for a ** Service Desk Functional Analyst** to help with the configuration, optimization, and continuous improvement of our ... peak efficiency. The ideal candidate will meet with customer to design and optimize service desk workflows, configure Service Requests in our service … more
- Chenega Corporation (Arlington, VA)
- …departments as needed for continuous process and service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance ... **Req ID:** 38527 **Summary** **Tier 1 Help Desk Analyst** **Arlington, VA** Are...+ Excellent written and verbal communication skills and excellent customer service skills are a must. **How… more
- NuAxis Innovations (Falls Church, VA)
- … Technician** for a Full-Time position. **Job Summary:** NuAxis Innovations is seeking a customer -focused Help Desk Technician to support the US Fish and ... ** Help Desk Technician** Location **Falls Church,...** Help Desk Technician** Location **Falls Church, VA** \# of...devices in an enterprise environment. . Strong communication and customer service skills. . Ability to work… more
- General Dynamics Information Technology (Fairfax, VA)
- …3 + years of related experience **US Citizenship Required:** Yes **Job Description:** HELP DESK TECHNICIAN III Advance how our customers operate while you ... advance your career. Join GDIT as a Help Desk Technician II and build an...the IT operations infrastructure. * Provide user support and customer service on company-supported computer applications and… more
- CACI International (Sterling, VA)
- …Travel: Local * * * CACI is currently looking for a motivated, career and customer -oriented Service Desk Lead with Agile methodology experience to join our ... Service Desk Lead Job Category: Information...appropriate stakeholders + Organizing, planning, and monitoring a program's customer service department to ensure optimized interaction… more
- Koniag Government Services (Vienna, VA)
- **Part time Service Desk - Weekends** **Kadiak LLC,** a Koniag Government Services company, is seeking an experienced ** Service Desk Representative** ... holidays, three weeks paid time off, and more. The service desk representative is responsible for performing...Details** **Job Family** **Client Techncial Support and Training** **Job Function** ** Help Desk Support Tech** **Pay Type**… more
- Marriott (Arlington, VA)
- … operations on the overall property financial goals and objectives. **Ensuring Exceptional Customer Service ** * Provides services that are above and beyond for ... a positive example for guest relations. * Encourages employees to provide excellent customer service within guidelines. * Handles guest problems and complaints… more
- CGI Technologies and Solutions, Inc. (Quantico, VA)
- **DAI Help Desk Support- Journeyman** **Category:** Service Desk / End User Services **Main location:** United States, Virginia, Quantico **Position ... and maintain DAI Business Process and Architecture materials, including SOPs and desk guides. - Support System Change Request processes, including documentation and… more
- ASM Research, An Accenture Federal Services Company (Fairfax, VA)
- …HS Diploma or GED; Associates degree in Information Technology preferred. + -5-8 years in customer support or help desk for personal computers and software ... up on all incidents. Combines acquired and demonstrated technical qualities with exceptional customer service in daily responsibilities. + Receives and logs … more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …Combines acquired and demonstrated technical qualities with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help ... problems, issues, requests. As the entry point for customer , documents, notifies proper department/ desk , escalates as...degree upon approval. **Other Job Specific Skills** + Excellent customer service skills + Excellent communication and… more
- M. C. Dean (Vienna, VA)
- …improving lives, and changing the world for the better. We are seeking a ** Help Desk System Specialist** to join our **Security and Electronic Systems (SES)** ... of issues by tracking progress on tickets/identifying gaps in service . This position falls under the supervision of the...and 0+ Years of Relevant Experience **Relevant Experience:** + Help Desk Support Functions with a Combination… more
- Alaka'ina Foundation Family of Companies (Arlington, VA)
- …of Companies (FOCs) is looking for an IT Support Specialist ( Help Desk ) to support our government customer located in Arlington, Virginia. This position ... IT Support Specialist ( Help Desk ) Location VA - Arlington...Responsible for daily shift related tasks and reports, updating service tickets in the IT service management… more
- Tyto Athene (Reston, VA)
- **Description** Tyto Athene is searching for a full-time ** Help Desk Technician- Mid** to join our growing Information Technology team. This individual will ... degree preferred. + 3-5 years of experience in a help desk or technical support role. +...and automation. + Troubleshooting and technical support experience. + Customer service , listening and teamwork + Empathy… more
- Allied Universal (Alexandria, VA)
- …matters. Your primary responsibility will be to remain stationed at the front desk , offering exceptional customer service , monitoring access, and supporting ... our Perks Program. **What You'll Do:** + Provide excellent customer service to guests, visitors, and staff...+ Monitor entry and exit points at the front desk to help control access and … more
- KeenLogic (Alexandria, VA)
- KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team ... be responsible for assisting customers when they call or walk into the customer service center, remotely, or at the customer 's location. The candidate shall… more
- Systems Engineering Solutions Corporation (Alexandria, VA)
- …agencies evolving business and mission needs. Position Description: The Tier 2 Help Desk Specialist provides advanced technical support for escalated incidents, ... ensures compliance with SLAs and security standards while delivering high-quality service to end users. Responsibilities: + Incident Support + Communicate… more
