- SAIC (Chantilly, VA)
- **Description** **JOB DESCRIPTION:** SAIC has an immediate opening for an Information Technology ( IT ) Service Management ( ITSM ) Systems Engineer with ... Level Agreements (OLAs), Customer Satisfaction Reports, and framework templates + Service Level Management , to include drafting and negotiating SLAs… more
- CACI International (Arlington, VA)
- …seeking a Service Desk ITSM Specialist to drive the adoption and enhancement of IT Service Management ( ITSM ) processes across all various IT ... The successful candidate will be responsible for designing and implementing IT Service Management ( ITSM ) processes, conducting maturity assessments,… more
- SAIC (Chantilly, VA)
- …applicant will exhibit flexibility in task execution, provide technical expertise on a variety of IT Service Management ( ITSM ) topics, to include ... service delivery oversight, Event Management , Incident Management , Problem Management ,...validation, etc.) in order to deliver continuity across multiple IT service deliveries. As a SETA advisor,… more
- ICF (Reston, VA)
- …experience working directly with software licensing models, hardware lifecycle management , and IT service management ( ITSM ) frameworks. + 3+ years ... Description The IT Asset Management (ITAM) Analyst ensures...with overall business objectives. **Key Responsibilities** : Asset & Service Management + Process asset and … more
- Guidehouse (Springfield, VA)
- …Agile Scrum-master certification, SAFe certification, IT Infrastructure Library (ITIL) certification, IT Service Management ( ITSM ) certification, or ... with prospective new clientele as it relates to the field of technology management , IT strategy and/or analytics. + Demonstrated facilitation and presentation… more
- Insight Global (Springfield, VA)
- …of the following certifications: PMP, Agile Scrum Master, SAFe, IT Infrastructure Library (ITIL), IT Service Management ( ITSM ), IT Asset ... (Sunflower) to ServiceNow, ensuring the platform and its ITAM, ITSM , ITOM, ITBM modules are optimized to meet TSA's...points within ServiceNow. * Develop optimization strategies for ITAM ( IT Asset Management ) to replace the legacy… more
- Capital One (Mclean, VA)
- …(AWS, GCP, Azure) + 5+ years of experience in IT Asset Management (ITAM) , IT Service Management ( ITSM ), IT Risk Management domains + 5+ ... Director, Software Engineering - Assets Management We are seeking a Director of Software...2+ years of experience in defining and deploying future-state ITSM /ITAM processes and identifying solutions from a people, process… more
- Fannie Mae (Reston, VA)
- … tools and systems * Familiarity with the ITIL Framework, IT Governance, and IT Service Management ( ITSM ). * Familiarity with logistical and ... stakeholders to ensure hardware is discoverable or manually added to the asset management repository. * Maintains accurate records of IT assets, including their… more
- Fannie Mae (Reston, VA)
- … tools and systems * Familiarity with the ITIL Framework, IT Governance, and IT Service Management ( ITSM ). * Familiarity with logistical and ... IT assets and provide support during internal and external audits related to IT Asset Management governance. * Analyzes data trends and patterns to identify… more
- Leidos (Alexandria, VA)
- …knowledge of desktop software applications such as web browsing and client software, and IT Service Management ( ITSM ) software. + Extensive experience ... team, and support to peers toward improved processes and results. + Experience with IT Service Management ( ITSM ) ticketing systems such as ServiceNow. +… more
- Leidos (Reston, VA)
- …of new business capture and proposal teams *Proven experience in Network Operations and IT service management ( ITSM ), including familiarity with ... with a well-rounded expertise in current Enterprise Networking technologies, Infrastructure Management and Digital Modernization to support our growing portfolio of… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …Include:** + Designs, validates, and implements Enterprise level services adhering to principals of IT Service Management ( ITSM ) + Evaluates and analyzes ... + Develops and documents company's hardware and network infrastructure support by the IT Service Desk + Provide enterprise-level IT engineering-related… more
- ICF (Reston, VA)
- …ServiceNow platform capabilities, modules, and best practices + Familiarity with ITIL processes and IT Service Management ( ITSM ) principles + In-depth ... agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our client's...- Human Resources + Certified Implementation Specialist - Customer Service Management + 5 or more of… more
- BAE Systems (Fort Belvoir, VA)
- … service continuity and service level efficiency and integration with existing IT service management ( ITSM )/AESMP tools using a standardized, ... Description** BAE Systems is seeking aBusiness Systems Analyst Sr. Principal as a Service Level Continuity Managerto join our team located at Fort Belvoir, Virginia… more
- ICF (Reston, VA)
- …ServiceNow platform capabilities, modules, and best practices + Familiarity with ITIL processes and IT Service Management ( ITSM ) principles + Strong ... transform business processes, enhance operational efficiency, improve transparency and performance management , promote change management , and comply with Federal… more
- CACI International (Chantilly, VA)
- …to end clients. The ideal ServiceNow Engineer has prior experience developing solutions for IT Service Management ( ITSM ), patching cloud servers and ... Travel: None * * * The All Spark Situational Awareness as a Service (SAaaS) ServiceNow Engineer delivers enterprise level services and capabilities while working… more
- General Dynamics Information Technology (Springfield, VA)
- … Service Availability and Service Level Agreement requirements. + Utilizes IT Service Management ( ITSM ) Principles to identify, categorize, ... Secret/SCI **Public Trust/Other Required:** None **Job Family:** Telecommunications **Skills:** ITSM ,Network Infrastructures,Routing and Switching **Experience:** 10 + years of… more
- V2X (Springfield, VA)
- …Project Managment Framework, IT Governance, Software Development Lifecycle (SDLC), DevOps, and/or IT Service Management ( ITSM ). Security Clearance + ... Shall have 3 or more years experience leading, managing, operating, or coordinating IT projects. + Demonstrated knowledge of project management activities with a… more
- Leidos (Alexandria, VA)
- …a team, and support to peers toward improved processes and results. + Experience with IT Service Management ( ITSM ) ticketing systems such as ServiceNow. ... authentication, and claims-based authentication as well as support site setup, permission management , troubleshooting, and service requests for customers as well… more
- Leidos (Alexandria, VA)
- …a team, and support to peers toward improved processes and results. + Experience with IT Service Management ( ITSM ) ticketing systems such as ServiceNow. ... authentication, and claims-based authentication as well as support site setup, permission management , troubleshooting, and service requests for customers as well… more