- Chenega Corporation (Fort Belvoir, VA)
- Remedy Queue Manager Ft. Belvoir, VA Join our Talent Network Remedy Queue Manager Ft. Belvoir, VA C-CHR-24-049 TheRemedy Queue Manager ... willmonitor the performance of AITP Service Level Agreements (SLAs) and ensure incidents and service requests are resolved in accordance with defined AITP SLA targets. Duties and Responsibilities: + Monitor queues and reallocate tickets to meet response time… more
- KeenLogic (Alexandria, VA)
- Job Title: ITSM Queue Manager /Analyst Location: Alexandria, VA (Remote, Full-Time, M-F) Overview: KeenLogic is seeking a talented and self-motivated individual ... to fill the role of ITSM Queue Manager /Analyst with the National Science Foundation. This position involves working in a challenging, consultative, and… more
- CACI International (Arlington, VA)
- Information Technology Manager Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular ... **The Opportunity:** CACI is seeking an experienced IT Operations Manager to lead technical operations of a key US...resolve issues and outages + Monitor operations support ticket queue to promote rapid response with internal and external… more
- Amazon (Chantilly, VA)
- …tickets to data center technicians and operators - Routinely review ticket queue for large events and address accordingly - Coordinate change management resources ... technicians with varying skills - Provide weekly report to the data center manager - Maintain the on-call schedule coordinating absence and vacations - Recruit and… more
- Amazon (Warrenton, VA)
- …clearance with polygraph. Key job responsibilities As a Data Center Operations (DCO) Manager with Amazon Web Services you will support the National Mission in a ... trouble tickets to data center technicians and operators * Routinely review ticket queue for large events and address accordingly * Guide, train, and educate data… more
- Amazon (Sterling, VA)
- …effective and efficient management of day to day data center operations including queue management, 7/24 shift arrangement and hardware logistics - Fast learn or act ... as the subject matter expert across all aspects in data center operations - Ensure all operational KPIs and metrics are being measured and met - Inspire and guide improvement in team process, technology innovation and automation - Manage Large Scale Events… more
- JPMorgan Chase (Annandale, VA)
- …Operations Lead Trainee in Branch Banking, you collaborate with the Branch Manager , branch employees and One Chase colleagues to ensure customer financial ... customers and employees, providing an exceptional customer experience, and working with the Branch Manager to set the tone in the Branch. A typical day consists of… more
- Signet Jewelers (Prince William, VA)
- …in by taking ownership and control of the day to day customer traffic, line queue , and administrative duties of the store and to achieve and maintain the highest ... Training - Associate Training System, Management Training System, District Manager in Training, career development and more* Merchandise discounts* Incentive… more
- Signet Jewelers (Dulles, VA)
- …in by taking ownership and control of the day to day customer traffic, line queue , and administrative duties of the store and to achieve and maintain the highest ... position * Training - Associate Training System, Management Training System, District Manager in Training, career development and more * Merchandise discounts *… more
- Koniag Government Services (Vienna, VA)
- …via email only and have not been interviewed by the KGS hiring manager , feel free to contact_ _KGSrecruiting@koniag-gs.com_ _to verify its validity._ **Kadiak LLC,** ... + Providing answers to general IT-related questions. + Managing the customer's ticketing queue . + Tier 1-2 troubleshooting. + Solving issues such as password resets,… more
- SAP (Herndon, VA)
- …not offer Visa sponsorships for this role.** **All internals must have manager 's approval to transfer.** **Brief Description:** The primary responsibilities of this ... and 24x7 support activities as required + Taking ownership for the incoming queue to ensure fulfillment of customers' SLAs and other contractual KPIs when required… more
- NTT America Solutions, Inc. (Ashburn, VA)
- …supporting help desk functions such as participating in a phone queue , preforming desktop support, and deploying hardware (laptops, VoIP phones, peripherals). ... support from desktop technicians. + Acts as communication coordinator and situation manager during any critical incidents call bridge events. + Performs other duties… more
- Koniag Government Services (Alexandria, VA)
- …email only and have not been interviewed by the KGS hiring manager , feel free to contact_ _KGSrecruiting@koniag-gs.com_ _to verify its validity._ **IAC Specialist** ... prerequisites + Maintain availability to answer calls within 2-minutes of call arrival in queue , 90% of the time + Maintain currency with USPTO rules, policies and… more