• Remedy Queue Manager

    Chenega Corporation (Fort Belvoir, VA)
    Remedy Queue Manager Ft. Belvoir, VA Join our Talent Network Remedy Queue Manager Ft. Belvoir, VA C-CHR-24-049 TheRemedy Queue Manager ... resolution of problems + Investigate frequent and significant transmission/communications problems from Remedy and coordinate with the supported tenant. + Create a … more
    Chenega Corporation (03/04/25)
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  • Service Desk Manager

    TekSynap (Fort Belvoir, VA)
    …oversight of labor charge approval and performance appraisals + Management of cross-team Remedy Queue backlog reviews and Client Satisfaction survey reviews + ... and escalate Service Desk tickets, as well as self-service actions (currently using Remedy ) + Remote access configuration and support for DTRA users and external… more
    TekSynap (03/04/25)
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  • IT Support Specialist - Tier II

    ICF (Reston, VA)
    …Used a formal trouble ticket system such as Microsoft System Center Service Manager , Remedy , or ServiceNow. + Experience with AI-powered customer service ... in a call rotation and manage first response to tickets coming into the queue by email and portal. + Provides remote desktop support + Installs, configures, and… more
    ICF (03/08/25)
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