- Red River (Chantilly, VA)
- … who is primarily responsible for working on a team at the Service Desk . The Tier 1 Technician is primarily responsible for working on a team at the ... Service Desk . This position will handle technical...+ Responsibilities aligned with managing area of your team tier alignment + Provide after hours on call support… more
- Parsons Corporation (Chantilly, VA)
- …challenges in the space domain? We need your help. Our Team is looking for a ** Service Desk Technician ** . In this role you will maintain Information ... and Special Access Program (SAP) activities. **Required Skills:** + Provides Tier 1 Service Desk problem identification, diagnosis and resolution of… more
- Epsilon, Inc (Quantico, VA)
- **Help Desk Technician I** **Who is Epsilon:** Epsilon is an IT Services company that was founded in 2009 and has become an established leader in providing ... for the MCU including network and systems, data center, service desk , cybersecurity, and audio visual/video teleconferencing....and audio visual/video teleconferencing. **An average day:** As Help Desk Technician I, you will create and… more
- Guidehouse (Arlington, VA)
- …**:** None What You Will Do **:** Guidehouse is seeking an entry level help desk technician to support our clients. The successful candidate will have a degree, ... and customer service skills. + Follow established service desk processes and best practices to...Minimum 6 (six) months experience within an internship or, Tier 1 help desk or call center.… more
- Red River (Chantilly, VA)
- …to include or escalate to others; you embrace a hard challenge. We are looking for a Tier 1 Technician to join our growing team! The Tier 1 Technician ... quo while pursuing a career of providing exceptional client service . Red River breeds curiosity by providing a work...technical support requests directly from customers and escalating to Tier 2 members as needed. Our technicians are responsible… more
- General Dynamics Information Technology (Arlington, VA)
- …our differentiator. We are seeking a customer service centered Service Desk Specialist to provide timely and professional Tier II support to users. To ... Help Desk **Skills:** Customer Service ,Help Desk Operations,IT Service Desk ,IT Troubleshooting,Technical...modify, and repair computer hardware and software. + Provide Tier 2 IT operations control support using ITSM ticketing… more
- General Dynamics Information Technology (Falls Church, VA)
- …Help Desk **Skills:** Communication,Help Desk Administration,Help Desk Operations,IT Service Desk ,Teamwork **Certifications:** CompTIA Security+ ... IT Service Management (ITSM) model. **HOW A SERVICE DESK AGENT WILL MAKE AN IMPACT:**...DESK AGENT WILL MAKE AN IMPACT:** + Provide Tier 2 IT operations control support using ITSM ticketing… more
- NANA Regional Corporation (Arlington, VA)
- Suvi is looking for a Technician (Field Service Representative) to support our government client in Arlington, VA. To join our team of outstanding professionals, ... a mixed classroom/ desk -side assistance training environment. Help Desk Support + Provides Tier I and...technical questions from users and escalating them to other service providers as necessary. + Ensures compliance with appropriate… more
- Epsilon, Inc (Alexandria, VA)
- …world class customer service . The Epsilon team is comprised of Service Desk (SD), Enterprise Request Fulfillment/Account Management (ERF), Major Incident ... **Account Management Technician I** **Who is Epsilon:** Epsilon is an...monitoring (MI), and Advanced Problem Resolution (APR) technicians. Our Service Desk Agents are the initial point… more
- CACI International (Chantilly, VA)
- …Help Desk support and/or system administration Proven experience as a help desk technician or other customer support role Experience and knowledge of ... writing skills; responsible for fully documenting problem resolutions for Tier 1 / 2 technicians Motivated and eager to...service and/or support experience working in a Help Desk , Service Desk , or Call… more