- Amazon (Arlington, VA)
- … Experience /Success and Customer Service Operations. - 6+ years of experience in a Senior CX role, program manager, transformations. product manager or ... an experienced, data oriented, talented and highly motivated individual to drive Customer experience within the Finance Operations Global Accounts Receivable… more
- ICF (Arlington, VA)
- Description ** Customer Experience Senior Advisor** ICF is a mission-driven company filled with people who care deeply about improving the lives of others and ... and outside of an organization? We're currently hiring a Customer Experience Senior Advisor to...communication channels and materials (including but not limited to customer messaging, presentations, talking points, articles, leader … more
- Amazon (Arlington, VA)
- …helping customers achieve their full potential? Do you have the business savvy, customer experience , contact center sales background, and skills necessary to ... justification proposal that articulates the quantitative benefits of a customer experience transformation based on Amazon Connect,...realizing the full value of Amazon Connect. As a leader , the BVS implements ways to scale their methodologies… more
- Capital One (Mclean, VA)
- Senior Manager, Data Analysis - Digital Customer Experience Analytics At Capital One, data is at the center of everything we do. When we launched as a ... skyrocketed us to a Fortune 200 company and a leader in the world of data-driven decision-making. The DCX...DCX Analytics team focuses on understanding the breadth of customer touchpoints within authenticated sessions on our industry leading… more
- Capital One (Mclean, VA)
- Center 1 (19052), United States of America, McLean, Virginia Price Comparison Customer Experience Product Manager, Shopping (Remote-Eligible) We are looking for ... a Price Comparison Customer Experience Product Manager to join our...ideation to production and continually iterate improvements + A customer -first mindset + A strategic thought leader … more
- Amazon (Arlington, VA)
- …customers, and working across AWS as #OneTeam. Key job responsibilities As Sr . Customer Advocacy Specialist, you will lead the the effort in driving the ... Description Are you ready to lead the world's largest organizations through their GenAI...aligning cross-functionally to ensure seamless delivery and an exceptional customer experience . Ideally, you're someone who has… more
- Amazon (Arlington, VA)
- Description The Strategic Account Services (SAS) organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior ... with our program. The key responsibilities of a Senior Customer Success Manager include but are...business input metrics that drive growth and improve end customer experience . Identify what is hindering growth,… more
- Capital One (Mclean, VA)
- …experience . This role is integral to driving technology innovation and better customer experience at Capital One. Specific responsibilities include, but are ... Sr . Manager, Product Management, Associate Experience ...Experience Product Capital One is a technology-driven and customer -focused company reaching millions of consumers. We are a… more
- Amazon (Arlington, VA)
- Description The Amazon Vendor Services organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer ... with our program. The key responsibilities of a Senior Customer Success Manager include but are...business input metrics that drive growth and improve end customer experience . Identify what is hindering growth,… more
- Amazon (Arlington, VA)
- …such as telecommunications, VoIP, and/or or CRM/ERP applications. You will be passionate about customer experience and advocacy and bring the voice of the ... growing services, leveraging native generative AI capabilities to improve customer and employee experiences. You will lead ...them. You should be passionate about delivering a great customer experience by deploying AWS solutions and… more
- Amazon (Arlington, VA)
- …programs while collaborating with internal Amazon teams to positively impact the customer experience . This is a high-impact, high-visibility position that ... Description Amazon is seeking a senior -level leader to join its Global...value - Ensure vendors consistently deliver operational excellence, excellent customer experience , flexible capacity, and compliance -… more
- Amazon (Herndon, VA)
- …own need for the best CCaaS solution that works at scale, while improving customer experience . Today, Connect is one of AWS's fastest growing services, ... advisor to customers, helping them innovate and optimize their contact center and customer experience through adoption of the Connect capabilities. You will … more
- Capital One (Mclean, VA)
- …tools + **Strategy** -Shape the strategy for Capital One's customer experience platform + **Horizontals** - Lead problem solving and seamless delivery ... Sr . Director, Product Management - Enterprise Consumer Product...domains, each responsible for a specific portion of the customer experience within Capital One's digital ecosystem.… more
- Amazon (Arlington, VA)
- Description As Senior Manager of Customer Success Specialists within the AWS Specialists & Partners (ASP) org, you will play a key role in shaping and executing ... Lead a team responsible for developing and scaling customer success programs * Collaborate with field teams to...and strategic thinking capabilities * Proven ability to influence senior stakeholders and drive change * Experience … more
- Capital One (Mclean, VA)
- …to understand the tradeoffs of technical decisions and how they impact the ultimately customer experience your team will deliver always looking to ensure you're ... Sr . Manager, Product Management - Enterprise Products &...four key areas** **:** + **_Human Centered_** + You'll lead sourcing and synthesis of customer discovery… more
- Capital One (Mclean, VA)
- …and efficiency while ensuring securing, reliability, and a seamless customer experience .** **Role Overview:** **The Check Payments Product Lead is a ... Sr .Manager, Product Manager- Enterprise Payments **Capital One, a...ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We… more
- Amazon (Arlington, VA)
- …teams to action specific drivers while maintaining or improving customer experience and transportation cost. The candidate will lead programs from the ... AMXL is a single-threaded organization that owns the end-to-end Customer experience for heavy and bulky products....team within AMXL Supply Chain is looking for a leader to lead analysis and execution around… more
- Amazon (Arlington, VA)
- …desired outcomes. As a Sr . UX Designer, you will own defining the customer experience for a collection of journeys with the highest potential ROI. A ... vision and strategy innovating and simplifying the overall AWS Customer commerce and billing experience for both...service maps that cross products to create a cohesive experience . You'll collaborate closely with senior leaders… more
- Amazon (Arlington, VA)
- …* Identify areas for product/service enhancements that will improve the end- customer experience and provide recommendations for actionable improvements. * ... owning program strategy, end to end delivery, and communicating results to senior leadership Experience owning program strategy, end to end delivery, and… more
- Amazon (Arlington, VA)
- …that are transforming our products and constantly improving customer experience worldwide. 2. Drive alignment across senior leaders, engineering teams, ... doing the right thing for customers? Our team leads customer data privacy, product accessibility, and every other area...looking for talented Technical Program Managers who want to lead and deliver cross-cutting programs across all of the… more