- Chenega Corporation (Arlington, VA)
- Tier 1 Help Desk Analyst Arlington, VA . Information Technology Join our Talent Network Are you ready to enhance your skills and build your career in a ... and Integration, IT Operations Support, Software Development, and Program Management. Job Title: Tier 1 Help Desk Analyst Location:Arlington, VA Clearance… more
- General Dynamics Information Technology (Quantico, VA)
- …actual, potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities. **HOW OUR TIER 1 HELP DESK ANALYST WILL MAKE AN ... Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a ** Help Desk Analyst Tier I** with GDIT. A career in enterprise… more
- IT Partners,Inc (Herndon, VA)
- …The Computer User Support Specialist will provide Tier 1 and Tier 2 help desk support in support of a portfolio of systems supporting the logistics ... . Ability to troubleshoot and resolve user issues using desk guides and frequently asked questions . Exceptional customer...range of benefits, Health, 401K, Life, Disability, Student Loan Help , Bonuses etc. Smart? Motivated? Ready to roll? You'll… more
- IT Partners,Inc (Herndon, VA)
- …The Computer User Support Specialist will provide Tier 1 and Tier 2 help desk support in support of a portfolio of systems supporting the logistics ... is required. . Ability to troubleshoot and resolve user issues using desk guides and frequently asked questions . Exceptional customer service mannerism and… more
- IT Partners,Inc (Herndon, VA)
- …The Computer User Support Specialist will provide Tier 1 and Tier 2 help desk support in support of a portfolio of systems supporting the logistics ... is required. . Ability to troubleshoot and resolve user issues using desk guides and frequently asked questions . Exceptional customer service mannerism and… more
- Epsilon, Inc (Quantico, VA)
- …consider candidates for this position who do not meet the aforementioned conditions. + Must have 1 year of demonstrated help desk , desk side or similar ... ** Help Desk Technician I** **Who is...** Help Desk Technician I** **Who is Epsilon:** Epsilon is...or BlackBoard desired; with regards to account creation/deactivation and Tier I support. + Experience with Microsoft Office Outlook,… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...all IT SM tickets to completion. + Provide 24/7 Tier 1 support for all environments and… more
- NANA Regional Corporation (Herndon, VA)
- Akima is looking for a NANA Shareholder Help Desk Intern to work in our Herndon, VA office. The intern will assist providing the timely delivery of high-quality ... Level 1 services & support to all internal and external...general questions + Creates helpdesk request for escalation to Tier II and Tier III technicians +… more
- NANA Regional Corporation (Herndon, VA)
- Akima is looking for a NANA Shareholder Help Desk Intern to work in our Herndon, VA office. The intern will assist providing the timely delivery of high-quality ... Level 1 services & support to all internal and external...general questions. + Creating helpdesk request for escalation to Tier II and Tier III technicians. +… more
- MPR Associates (Alexandria, VA)
- …is expected to take ownership of user incidents and requests, resolve a variety of technical tier 1 and tier 2 hardware and software incidents, and be ... incidents and requests. + Coordinates with users, the Service Desk Manager, and higher tier support to...and coordinate software training for employees, including user guides, help sheets, and FAQ lists. + Coordinates with hardware… more
- GovCIO (Sterling, VA)
- …with maintaining/updating support documentation. + Support Microsoft Windows environments and resolve Tier 1 hardware and software problems with tools such as ... MS Office and Windows 10. **Qualifications** + High School with 0 - 3 years Tier 1 support (or commensurate experience) + Secret clearance with ability to obtain… more
- Parsons Corporation (Chantilly, VA)
- …Information (SCI) and Special Access Program (SAP) activities. **Required Skills:** + Provides Tier 1 Service Desk problem identification, diagnosis and ... help . Our Team is looking for a **Service Desk Technician** . In this role you will maintain...resolution of problems. Provides support for escalation to Tier 2 and 3 and communication of status to… more
- TekSynap (Arlington, VA)
- …Tester/Quality Analysts + Developers + Training Specialists + ServiceNow Subject Matter Experts and Administrators + Help Desk Tier 1 and Tier 2 ... **Overview** We are seeking individuals who are interested in working on our FDIC contract, please apply to this posting. Many of the roles will require a government Public Trust Clearance. If you are contacted for an opportunity the employment manager will… more
- McIntire Solutions (Chantilly, VA)
- …and timeliness Required Qualifications: + 10-15 years of service desk experience + Tier zero and Tier 1 support experience + Manage call center ... Provide support to the user community by working on trouble tickets from the Help Desk and communicating with users via email, telephone, radio, or in person +… more
- KeenLogic (Alexandria, VA)
- …be escalated to Tier III support. Experienced understanding functions of the help desk system in order to enter customer-reported problems and requests for ... applications + 3+ years of customer service experience + 1 + years of Requirements Definition/Analysis Desired Skills: + ITIL...the agency Tier III team. + Perform help desk support for a variety of… more
- General Dynamics Information Technology (Chantilly, VA)
- …Required:** None **Job Family:** Systems Administration **Skills:** Debugging,IT Help Desk ,Microsoft Windows,Troubleshooting **Experience:** 5 + years ... 24 hour, 7 day a week environment providing in-depth Tier 1 and Tier 2...and demonstrated experience: + Demonstrated experience as a technical help desk position supporting various versions of… more
- CACI International (Springfield, VA)
- …TS/SCI with a Poly required Security+ certification required 3+ year of experience in Help Desk support and/or system administration Proven experience as a ... help desk technician or other customer support...help desk technician or other customer support role Experience and...writing skills; responsible for fully documenting problem resolutions for Tier 1 / 2 technicians Motivated and… more
- G2 Ops, Inc. (Arlington, VA)
- Quick Position Facts! Role 1 : Principal Software Engineer Internal Job Code: Sft-PrnSftEng-001 Location: Arlington, VA or Virginia Beach, VA at our wonderful G2 ... fully remote position Looking to Start: January 2025 Openings: 1 Full-Time Role, at least 8 + years of...your work is secure. You will have a shiny desk at our G2 Ops office and the ability… more
- Parsons Corporation (Centreville, VA)
- …you're looking for. **Job Description:** Parsons is looking for an amazingly talented ** Help Desk Customer Service Representative** to join our team! In this ... is available 24/7/365, through both phone and email, ensuring help desk response capabilities are always accessible...worldwide mission** ! **What You'll Be Doing:** + Adjudicating tier 1 level inquiries and have the… more
- Leidos (Reston, VA)
- …installation, configuration, and troubleshooting. * Dell Hardware installation, configuration, and troubleshooting. * Tier 2 Help Desk support with some ... experience in a Network Operations Center environment. * Cisco and/or Juniper Tier 1 troubleshooting experience. **Original Posting Date:** 2025-01-10 While… more