- Chenega Corporation (Fort Belvoir, VA)
- Remedy Queue Manager Ft. Belvoir, VA Join our Talent Network Remedy Queue Manager Ft. Belvoir, VA C-CHR-24-049 TheRemedy Queue Manager ... willmonitor the performance of AITP Service Level Agreements (SLAs) and ensure incidents and service requests are resolved in accordance with defined AITP SLA targets. Duties and Responsibilities: + Monitor queues and reallocate tickets to meet response time… more
- General Dynamics Information Technology (Newington, VA)
- …a fast paced environments focused on customer satisfaction * Serves as lead event manager ensuring work gets done to support the mission * Utilizes full suite of ... technical and interpersonal skills to achieve the mission * May serve as team lead WHAT YOU'LL NEED TO SUCCEED: * Education: Technical Training, Certification(s) or Degree * Required Experience: 3+ years of related experience * Required Technical Skills:… more
- SAIC (Ashburn, VA)
- …to begin an exciting and challenging career. **Job Responsibilities:** + IBM MQ queue manager administration, trouble shooting, configuration and on call support ... needed. + Installation, configuration, and administration of IBM MQ queue managers on distributed platform. + You will provide...as needed to diagnose and rectify issue related to queue managers. + You will also be responsible for… more
- TekSynap (Washington, DC)
- …Desktop Support Services, Performance and Quality Assurance in Ticketing Queue Management, Service Desk, Change Management and Communications, Training, Technical ... certification highly desired **Overview** We are seeking an Operations Manager to join our team supporting DOS Evolve in...(POC) who shall work closely with the IDIQ Program Manager , Task Order Program Manager (TOPM), and… more
- Amazon (Herndon, VA)
- …guarantee. AWS is growing rapidly, and we are looking for a Security Services Manager to join our expanding Infrastructure Operations team. As a Security Services ... Manager you will be tasked with driving operational security...multi-task. Key job responsibilities -You will manage a chat queue , phone communications, generate and/or manage trouble tickets, handle… more
- TekSynap (Fort Belvoir, VA)
- …labor charge approval and performance appraisals + Management of cross-team Remedy Queue backlog reviews and Client Satisfaction survey reviews + Maintain a ... Library (ITIL) Version 4 Foundation and one or more ITIL Practice Manager , Managing Professional, or Strategic Leader certifications towards ITIL mastery + One… more
- Fujifilm (Washington, DC)
- **Position Overview** We are hiring for a Senior Service Delivery Manager who will be responsible for the strategic oversight of service delivery for assigned ... reporting, communication, and meeting structures. The Senior Service Delivery Manager will build and maintain long-term relationships with key stakeholders,… more
- Amazon (Manassas, VA)
- …tickets to data center technicians and operators - Routinely review ticket queue for large events and address accordingly - Coordinate change management resources ... technicians with varying skills - Provide weekly report to the data center manager - Maintain the on-call schedule coordinating absence and vacations - Recruit and… more
- Amazon (Herndon, VA)
- …Amazon Web Services (AWS) Security team, we are looking for a Program Manager who is passionate about owning far-reaching projects to drive continuous improvement ... triage, review, tracking, and remediation of open issues within multiple ticketing queue systems. . Identify process improvement opportunities and high risk areas. .… more
- Amazon (Arlington, VA)
- …be required up to 2 times annually. A day in the life As an Sales Account Manager on the Adapt team, you will work with internal and external customers to create and ... is a scaled business solution, providing short-term support via a task-based assignment queue . ARR's primary function is to protect all unassigned revenue due to… more
- Amazon (Stafford, VA)
- …tickets to data center technicians and operators - Routinely review ticket queue for large events and address accordingly - Coordinate change management resources ... technicians with varying skills - Provide weekly report to the data center manager - Maintain the on-call schedule coordinating absence and vacations - Recruit and… more
- Amazon (Warrenton, VA)
- …clearance with polygraph. Key job responsibilities As a Data Center Operations (DCO) Manager with Amazon Web Services you will support the National Mission in a ... trouble tickets to data center technicians and operators * Routinely review ticket queue for large events and address accordingly * Guide, train, and educate data… more
- Amazon (Sterling, VA)
- …effective and efficient management of day to day data center operations including queue management, 7/24 shift arrangement and hardware logistics - Fast learn or act ... as the subject matter expert across all aspects in data center operations - Ensure all operational KPIs and metrics are being measured and met - Inspire and guide improvement in team process, technology innovation and automation - Manage Large Scale Events… more
- Xcelerate Solutions (Washington, DC)
- …eQip applications. + Communicate with Federal staff regarding current applications in queue . + Work closely with Security Assistant II with caseload. + Update ... account + Work with various databases- CVS, PIPS, Security Manager Level II: + Determines the need for the...ran by other agencies. + Work in the ISR queue and process emails + Monitor and respond to… more
- JPMorgan Chase (Dumfries, VA)
- …Operations Lead Trainee in Branch Banking, you collaborate with the Branch Manager , branch employees and One Chase colleagues to ensure customer financial ... customers and employees, providing an exceptional customer experience, and working with the Branch Manager to set the tone in the Branch. A typical day consists of… more
- Signet Jewelers (Prince William, VA)
- …in by taking ownership and control of the day to day customer traffic, line queue , and administrative duties of the store and to achieve and maintain the highest ... Training - Associate Training System, Management Training System, District Manager in Training, career development and more* Merchandise discounts* Incentive… more
- Red River (Chantilly, VA)
- …are achieved. This role will report to the Technical Service Desk Manager . **Essential Duties and Responsibilities** + Primary service desk technical point of ... clients + Review technician priorities in ticketing system + Proactively performing daily queue management by assigning tickets to team members + Drive the team's… more
- Signet Jewelers (Dulles, VA)
- …in by taking ownership and control of the day to day customer traffic, line queue , and administrative duties of the store and to achieve and maintain the highest ... position * Training - Associate Training System, Management Training System, District Manager in Training, career development and more * Merchandise discounts *… more
- ICF (Reston, VA)
- …in a call rotation and manage first response to tickets coming into the queue by email and portal. + Provides remote desktop support + Installs, configures, and ... a formal trouble ticket system such as Microsoft System Center Service Manager , Remedy, or ServiceNow. + Experience with AI-powered customer service platforms (eg,… more
- Koniag Government Services (Vienna, VA)
- …via email only and have not been interviewed by the KGS hiring manager , feel free to contact_ _KGSrecruiting@koniag-gs.com_ _to verify its validity._ **Kadiak LLC,** ... + Providing answers to general IT-related questions. + Managing the customer's ticketing queue . + Tier 1-2 troubleshooting. + Solving issues such as password resets,… more