- Steampunk (Mclean, VA)
- **Overview** We are looking for a ** Service Desk Functional Analyst** to help with the configuration, optimization, and continuous improvement of our service ... efficiency. The ideal candidate will meet with customer to design and optimize service desk workflows, configure Service Requests in our service catalog,… more
- TekSynap (Arlington, VA)
- …& Qualifications** **RESPONSIBILITIES** + Own overall responsibility for ITSMS process handling on the Service Desk ; + Manage all Service Desk ... the FDIC Service Delivery Designee; + Manage the development and issuance of Service Desk operational reports; + Represent the Service Desk team in a… more
- Cayuse Holdings (Arlington, VA)
- **Overview** The Service Desk Agent performs a variety of complex tasks, which include creating incident tickets, Stakeholder engagement, quality customer ... include proper triage and routing of incidents to the correct person or office. Service Desk Agents manage and track the life cycle of all incidents, events, and… more
- NuAxis Innovations (Washington, DC)
- **Tier I Service Desk Specialist** Location **Washington, DC** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to ... job, team, and community.We are currently seeking a talented and motivated **Tier I Service Desk Specialist** for a Full Time position. The Tier I Service … more
- CAI (Washington, DC)
- Bilingual (Italian/English) Service Desk Analyst **Req number:** R6634 **Employment type:** Part time **Worksite flexibility:** Remote **Who we are** CAI is a ... bringing neurodiversity to the enterprise. **Job Summary** As a bilingual Service Desk Analyst (Italian/English), you will be responsible for receiving requests… more
- CACI International (Sterling, VA)
- Service Desk Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of Travel ... * * CACI is currently looking for a motivated, career and customer-oriented Service Desk Lead with Agile methodology experience to join our Customs and Border… more
- NANA Regional Corporation (Alexandria, VA)
- SUVI is seeking a Service Desk Manager to oversee and manage Information Technology support services in alignment with the mission of the Government. The ideal ... candidate will provide leadership for the IT Service Desk team and ensure efficient, effective, and high-quality support across the organization. To join our… more
- BAE Systems (Washington, DC)
- …IT solutions that enable our customers to achieve their missions. As an **Enterprise Service Desk Analyst** , you'll play a critical role in providing ... for a new challenge, we encourage you to apply. As an Enterprise Service Desk Analyst, you'll provide initial remote contact support through the Enterprise … more
- Koniag Government Services (Vienna, VA)
- **Part time Service Desk - Weekends** **Kadiak LLC,** a Koniag Government Services company, is seeking an experienced ** Service Desk Representative** ... accounts, paid holidays, three weeks paid time off, and more. The service desk representative is responsible for performing daily operations of the service… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- Looking for a motivated and customer-focused Service Desk Technician (Tier 1.5) to join our support team operating within a secure Azure enterprise environment. ... using the knowledge articles in the problem ticket. + Adheres to Service Desk ticket handling procedures. This may include notification to higher Service… more
- ASM Research, An Accenture Federal Services Company (Fairfax, VA)
- …steps taken using the knowledge articles in the problem ticket. + Adheres to Service Desk ticket handling procedures. This may include notification to higher ... Service Desk tiers for urgent and special consideration incidents. + Performs incident follow up with contacts to provide exceptional customer satisfaction. +… more
- Insight Global (Arlington, VA)
- Job Description This is a short-term to long-term opportunity for a Senior Service Desk Engineer to join a lean IT team in Arlington, VA. The immediate need is ... Set up and manage Intune environments, not just maintain existing setups. * Service Desk Operations: o Handle Tier 1-3 support tickets (6-8 per day, typically… more
- Amentum (Washington, DC)
- As a Top Secret cleared Service Desk Support Specialist for this program, you will be working in an organization that's mission is to develop and operate the ... * Receive and triage user-reported issues * Resolve user issues and service desk tickets efficiently by offering step-by-step guidance and support and coordinate… more
- Cayuse Holdings (Washington, DC)
- **Overview** **_JOB TITLE:_** Service Desk Agent **_CAYUSE COMPANY:_** Cayuse Civil Services, LLC **_LOCATION_** Remote **_SALARY:_** $15.00-$16.00 **_EMPLOYEE ... TYPE:_** Full-Time Hourly Non-Exempt The Service Desk Agent provides customer service solutions within service level agreements using company and project… more
- ManpowerGroup (Washington, DC)
- Our client, a prominent organization in the non-profit sector, is seeking a Service Desk Technician to join their team. As a Service Desk Technician, you ... attitude, which will align successfully in the organization. **Job Title:** Service Desk Technician **Location:** Washington, District Of Columbia **Pay:… more
- ManpowerGroup (Washington, DC)
- Our client, a prominent organization in the non-profit sector, is seeking a Service Desk Technician to join their team. As a Service Desk Technician, you ... attitude, which will align successfully in the organization. **Job Title:** Service Desk Technician **Location:** Washington, District Of Columbia **Pay… more
- Tesla Laboratories. Inc. (Washington, DC)
- …is on site in Washington DC with FinCen Works as part of an IT Service Desk team responsible for Tier 1-3 support. Tasks include maintaining and managing ... telephone, electronic, and/or walk-up requests for IT support as part of a Service Desk operation + Ensure all time reporting and other required reports are… more
- Leidos (Washington, DC)
- …In-depth knowledge of commonly-used IT concepts, practices, and procedures within a Service Desk environment. + Ability to effectively support customers, ... Tier 1 role in support of meeting SLOs. + Performs day-to-day Service Desk operations, ensuring efficiency and adherence to best practices and program… more
- GovCIO (Washington, DC)
- …IT teams and vendors to resolve issues that cannot be fixed at the service desk level. Strong problem-solving and technical skills are essential, along with ... clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: 3-5 years' experience. Current… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring for a Service Desk Administrator with an active Secret clearance to provide Tier I phone support and troubleshooting in ... troubleshooting in compliance with established policies/procedures. + Provide supplemental hands-on desk -side support when required. + Meet contractual Service … more