- SAIC (Reston, VA)
- …mission excellence on programs of national importance. We are seeking a highly motivated Service Desk Lead to join our National Intelligence Program leading ... of a Service Desk with 15+ team members within various shifts. The service Desk Lead supervises the day-to-day activities of Service Desk who… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring for a Service Desk Lead to manage the Service Desk Operations on a day-to-day basis. This position will be ... USD $211,020.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/4651/ service - desk - lead -hq/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-DC-Washington_ **ID** _2024-4651_… more
- NANA Regional Corporation (Herndon, VA)
- SUVI is seeking a Service Desk Led to provide Information Technology Support Services to support the mission of the Government. **Responsibilities** + Supervises ... the day-to-day operations of the help desk . + Identifies, researches, and resolves complex technical problems....problems. + Creates and manages escalation procedures and ensures service levels are maintained. + Documents, tracks, and monitors… more
- ASM Research, An Accenture Federal Services Company (Fairfax, VA)
- Looking for a Service Desk Lead to work on the Service Desk , which is the first line of support for our customers. The ideal candidate possesses ... customer service , technical aptitude, experience as a service desk supervisor and a desire to...desk supervisor or 2 years as a help desk lead + Solid technical and troubleshooting… more
- TekSynap (Arlington, VA)
- …& Qualifications** **RESPONSIBILITIES** + Own overall responsibility for ITSMS process handling on the Service Desk ; + Manage all Service Desk ... Delivery Designee; + Manage the development and issuance of Service Desk operational reports; + Represent the...designated Change lead ; + Act as the lead owner for implementing and progressing Continuous Service… more
- Red River (Chantilly, VA)
- …actions could affect others; you seek to make those around you successful. **** **Technical Team Lead - Service Desk ** The Technical Team Lead (TL)will ... support a team of 10-15 service desk engineers as an active leader in the management...are achieved. This role will report to the Technical Service Desk Manager. **Essential Duties and Responsibilities**… more
- Axxum Technologies (Mclean, VA)
- …service desk ticketing system, telephone, and email communications + Support the service desk shift lead in operational activities Interact with the ... government Program Manager for the service desk regarding operational issues + Ensure timely and effective response to internal and external mission partners +… more
- CACI International (Ashburn, VA)
- …Manager + Product Architect + Quality Specialist + Release Manager + Resource Manager + Service Desk Lead + Technical Writer + Test Engineer All positions ... be available at any time but may be available in the future: + Performance/ Service Level Manager + Warehouse Manager + Analytic Server Architect SME + Asset Manager… more
- Leidos (Stafford, VA)
- **Description** The Leidos National Security Sector is looking for a Help Desk Lead , contingent upon contract award, to join our team in the Quantico, VA area. ... team members to complete work as scheduled to meet Service Level Agreement deadlines oMonitor tickets and processing tasks...minimum of three (3) years experience as a help desk lead worker in a program of… more
- General Dynamics Information Technology (Washington, DC)
- …**US Citizenship Required:** Yes **Job Description:** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk Analyst to provide ... in the heart of our nation's capital. As a Service Desk Technician / Help Desk...every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most… more
- General Dynamics Information Technology (Washington, DC)
- …Program Manager Job Description Seize your opportunity to make a personal impact as a Service Desk Deputy Program Manager. GDIT is your place to make meaningful ... career. At GDIT, people are our differentiator. As a Service Desk Deputy Program Manager you will...every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most… more
- Distributed Solutions Inc. (Reston, VA)
- Job Descriptions: Distributed Solutions, Inc. (DSI) is seeking a Help Desk Lead . DSI is a growing small business dedicated to providing superior automation tools ... sexual orientation, gender identity, disability, or protected veteran status. Keyword: Help Desk Lead TS/SCI with Polygraph From: Distributed Solutions Inc. more
- General Dynamics Information Technology (Arlington, VA)
- …is no challenge we can't turn into opportunity. And our work depends on a Service Desk Specialist joining our team. At GDIT, people are our differentiator. We ... are seeking a customer service centered Service Desk Specialist...extensively researching the issue again. + Notify the team lead of all VIP requests for support that require… more
- Red River (Chantilly, VA)
- …to making an impact? Join our team as the NOC Shift Supervisor II and take the lead in an exciting role at the heart of our cutting-edge RRMS NOC. As a pivotal ... Tues-Sat** You will be tasked to: + Supervise and lead a team consisting of NOC engineers & Help... a team consisting of NOC engineers & Help Desk Technicians. + Be available and approachable for direct… more
- Amazon (Arlington, VA)
- …Fellowship. Must be an US Military member with ~180 days of time in service remaining or an employment ready military spouse. Must be an approved candidate for ... network. We have an immediate opening for a Deal Desk Manager to support the KGS team focusing on...KGS deal development scaling approach. You will take the lead on finalizing contract terms for government opportunities, while… more
- ASM Research, An Accenture Federal Services Company (Fort Belvoir, VA)
- …management experience or experience as a team lead . **Other Job Specific Skills** + Service Desk background + Understanding of Service Desk metrics ... calls as needed. + Assists with setting goals and objectives for the Service Desk Operations organization. + Facilitates the day to day management of customer… more
- General Dynamics Information Technology (Arlington, VA)
- …capabilities and requirements, life cycle management, operations & maintenance, enterprise data management, service desk support and IT training. **HOW OUR HELP ... Be Able to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Support,Help Desk Support,Remedy Help Desk … more
- ERP International (Washington, DC)
- …LLC** ( www.erpinternational.com ) is currently seeking a Full Time **Tier 1 Service Desk Analyst** to support our DFC CFESS technical support program. ... Support and respond to tickets for ongoing Tier 1 Service Desk activities in Service ...+ If selected, Interview with Hiring Manager and/or Technical Lead **Required Experience:** + 1-2 years of Tier 1… more
- Marriott (Washington, DC)
- …basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk . Position directs and works with managers and employees to carry out ... GED; 2 years experience in the guest services, front desk , or related professional area. OR * 2-year degree...others. * Supervises staffing levels to ensure that guest service , operational needs and financial objectives are met. *… more
- TekSynap (Washington, DC)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** + **Incident Response** + Lead the response to critical IT incidents, ensuring that normal service is ... on urgency and business impact, coordinating immediate action with Help Desk teams and other relevant departments. + **Coordination and Stakeholder Management**… more