- Google (New York, NY)
- …conducting data analysis using SQL and Python. + Experience with contact center forecasting, workforce management , voice analytics, and performance ... + 5 years of experience in a technical project management or a customer-facing role. + 2 years of...critical user journeys and experience design opportunities. + Oversee contact volume forecasting and accuracy. + Set business requirements… more
- Kyndryl (New York, NY)
- …Connect Contact Centers. + Comprehensive understanding of Amazon Connect workforce management and performance metrics. + Experience with both on-premises ... seeking a highly skilled and experienced Service Desk and Contact Center Technical Expert to join our...ServiceNow ITSM, including incident, problem, change, and service request management . + Experience with ServiceNow CMDB and asset … more
- Hackensack Meridian Health (Neptune, NJ)
- …transform healthcare and serve as a leader of positive change. The **Supervisor, Contact Center ** will be responsible for the daily supervision and coordination ... of the Patient Access Center , a fast-paced centralized contact ...in adherence to their shift schedules. + Collaborates with Workforce Management to optimize staff schedules to… more
- Metro One Loss Prevention Services Group (Union, NJ)
- …service levels. + Evaluate facts surrounding schedule adherence, scheduling, and workforce management functions including operational situations which can impact ... level risk assessments and provide mitigation strategies to program management . The Workforce Administrator will be responsible...PREFERRED QUALIFICATIONS + 1+ years of experience in a contact center environment preferred. + Lean training… more
- Goddard Riverside (New York, NY)
- …Zoom, etc) General knowledge: + Basic understanding of youth development, social media management + Sufficient knowledge of the Isaacs Center and Goddard ... Program Specialist (Education and Workforce ) Job Details Job Location Stanley M. Isaacs-...PM Description Organization Overview: The Stanley M. Isaacs Neighborhood Center (Isaacs Center ) is a non-profit, multi-service… more
- Amazon (New York, NY)
- …domain business development (BD) expertise in Organizational Change Acceleration ( management ) (OCA)/Culture/ Workforce Transformation, to enable customers to ... leader. The ideal candidate will be a hands-on Organizational Change Acceleration ( management )/Culture/ Workforce Transformation expert, who has worked with both… more
- Sprinklr (New York, NY)
- …communication skill + Contact center operations + Contact center network, ACD/IVR, dialer, workforce management , software, or other solution ... customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to...+ Very demanding and in need of IT and Contact Center Tech tenure as a must… more
- City of New York (New York, NY)
- …Administrative Director of Social Services, Administrative Community Relations Specialist. The Center for Health Equity & Community Wellness (CHECW) seeks to ... and leadership in programming and planning for the Brownsville Neighborhood Health Action Center and the Bushwick Health Centers, which serve these North and Central… more
- Brennan Center for Justice (New York, NY)
- …and a strong belief in the increased effectiveness that comes from a diverse workforce . To this end, Brennan Center + Welcomes applicants with disabilities and ... The Brennan Center for Justice at NYU School of Law...This role involves strategic planning, policy development, and operational management across several HR functions, including employee relations, benefits,… more
- Brennan Center for Justice (New York, NY)
- …and a strong belief in the increased effectiveness that comes from a diverse workforce . To this end, Brennan Center + Welcomes applicants with disabilities and ... The Brennan Center for Justice at NYU School of Law...editing, video production, visual asset curation, vendor relations, asset management , cross-functional collaboration, photoshoot production, and handles multimedia invoices.… more
- Brennan Center for Justice (New York, NY)
- …and a strong belief in the increased effectiveness that comes from a diverse workforce . To this end, Brennan Center + Welcomes applicants with disabilities and ... The Brennan Center for Justice at NYU School of Law...of best practices for short-form videos. + Provide daily management of Instagram and TikTok accounts, including posting, monitoring… more
- Sanofi Group (Bridgewater, NJ)
- **Job Title :** Global Head of Agile Center of Excellence_location France-EU countries-US_all genders This position can be based on the East Coast of the USA or in ... around the world. As Global Head of the Agile Center of Excellence (CoE) within Digital Organizational Capability &...the transformation process and be the main point of contact and business partner for business leaders. + Understands… more
- Brennan Center for Justice (New York, NY)
- …and a strong belief in the increased effectiveness that comes from a diverse workforce . To this end, Brennan Center + Welcomes applicants with disabilities and ... The Brennan Center for Justice at NYU School of Law...annually. They will play a central role in the management of a growing major gifts portfolio, strengthening operational… more
- Federal Reserve Bank (New York, NY)
- …Working at the Federal Reserve Bank of New York positions you at the center of the financial world with a unique perspective on national and international markets ... role as the Institutional Supervision Program Manager - Central Point of Contact (CPC):** You will lead a dynamic Dedicated Supervisory Team (DST), responsible… more
- New York University (New York, NY)
- CLINICAL FACULTY IN APPLIED EVENT MANAGEMENT Jonathan M. Tisch Center of Hospitality NYU SCHOOL OF PROFESSIONAL STUDIES The Jonathan M. Tisch Center of ... our undergraduate and graduate programs, with a specific focus on event management operations and production. Candidates can be from any industrial or disciplinary… more
- US Bank (New York, NY)
- …in areas with a high volume of applicants, such as customer service, contact center , and Financial Crimes investigations, remain open for approximately 5 ... Description** Oversee the successful execution of the Model Risk Management (MRM) program through administration of regulatory and policy...as a valued business partner, trusted advisor and key contact for model risk partners in first and second… more
- Danaher Corporation (New York, NY)
- …more than 5,000% over the past 25 years. The Senior Engineer, Threat Management is responsible for helping protect Danaher's assets and data through cybersecurity ... to security operations, security engineering, incident response, penetration testing, vulnerability management , or threat management + Strong understanding of… more
- Publicis Groupe (New York, NY)
- …allocation **Qualifications** Required + 6-9 years of process-focused resource management /staffing/ workforce planning experience, preferably in advertising or ... fluid and modular way. With our clients at the center , we create brand movement at the speed of...stability and experience of a global leader. **Overview** Resource Management sits at the heart of CoLab. We focus… more
- City of New York (New York, NY)
- …and guidance to staff on key issues related to vendor and contact management including change orders/claims, non-conforming work, schedule, design, safety, ... management services contracts. These programs include heating, elevator, waste management and community center renovations. Core functions of the Department… more
- Educational Testing Service (Princeton, NJ)
- …acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and ... to power human progress worldwide. **Position Summary** The Client Management - Lead acts as an 'Account Manager' and...acts as an 'Account Manager' and provides key client contact on higher revenue/higher risk contracts. In the case… more