- Hackensack Meridian Health (Edison, NJ)
- …our mission to transform healthcare and serve as a leader of positive change. As a ** Workforce Management ( WFM ) Real Time Analyst** , you will utilize ... offer a hybrid schedule. **Responsibilities** A day in the life of a ** Workforce Management ( WFM ) Real Time Analyst** at **Hackensack Meridian**… more
- Hackensack Meridian Health (Edison, NJ)
- …mission to transform healthcare and serve as a leader of positive change. As a ** Workforce Management ( WFM ) Staffing & Reporting Analyst** , you will utilize ... A day in the life of a **Contact Center Workforce Management ( WFM ) Staffing &...level, Average Speed of Answer, adherence, productivity and shrinkage, real -time management and forecasting tools and capabilities.… more
- MetLife (Bridgewater, NJ)
- …plan for all GCSO call centers, across four key functions (Forecasting, Scheduling, Real -Time Management , Vendor WFM Support) * Delivers accurate ... generation and maintenance, for call center teams * Oversees real -time, intraday service level management via workload...Works closely with call center vendor partners, providing similar WFM support that we provide to our GCSO call… more