- Verint Systems, Inc. (Boston, MA)
- …responding to RFPs and working with Government contract agreements + Knowledge of CCaaS, Contact Center , Workforce Management , and /or CRM/ERP software ... mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the… more
- Meta (Boston, MA)
- …Vendor 26. 6. Forecast development and implementation 27. 7. Workforce management and contact center tooling. **Public Compensation:** $173,460/year to ... enhancements. 12. Provide technical support for existing reports, dashboards, or internal workforce management tools. 13. Identify and analyze industry or… more
- Hilton (Boston, MA)
- …that is revolutionizing human hospitality in a digital world\. As a Manager Product Management for Hilton's Contact Center technologies, you will bring your ... feedback tool including NLP and surveys, payroll timekeeping system, workforce management system, online FAQ support page...qualifications:** Five \(5\) years of work experience in product management in contact center technology,… more
- State of Massachusetts (Boston, MA)
- …The Department of Early Education and Care (EEC) is currently seeking a Bilingual Contact Center Service Representative who is fluent in Spanish. The Contact ... diverse characteristics and experiences of every member of its workforce . We encourage an authentic workplace where colleagues show...Commonwealth. At this time the prime responsibility of the Contact Center is to be the first… more
- Lincoln Financial Group (Boston, MA)
- …as a subject matter expert in forecasting methodologies, data analysis, and workforce management strategies for the contact center . You will play a ... trends, and actionable recommendations to optimize workforce management strategies. + Collaborate closely with contact ... management strategies. + Collaborate closely with contact center leadership to translate forecasted volumes… more
- Customs and Border Protection (Boston, MA)
- …communicating, reporting, coordinating, tracking, and verifying a wide range of workforce management processes, procedures, resources, problems, and needs. ... administrative and analytical duties required to develop and implement workforce management programs. Advising Port Directors, and...If you have any questions regarding your eligibility, please contact the CBP Hiring Center via the… more
- Customs and Border Protection (Boston, MA)
- …communicating, reporting, coordinating, tracking, and verifying a wide range of workforce management processes, procedures, resources, problems, and needs. ... administrative and analytical duties required to develop and implement workforce management programs. Advising Port Directors, and...If you have any questions regarding your eligibility, please contact the CBP Hiring Center via the… more
- State of Massachusetts (Boston, MA)
- …(these are a general summary and not all-inclusive):_* * Oversight, including the management , promotion, and expansion, of existing DDS workforce recruitment and ... The Department of Development Services (DDS) is seeking*a Workforce Development Program Manager*who will play a pivotal...and/or resetting your password, please call the Employee Service Center at ### for assistance. For questions regarding this… more
- Dana-Farber Cancer Institute (Boston, MA)
- …responsible for leading, monitoring and setting the operational priorities for the disease center scheduling teams. They will build and foster an environment that is ... The Senior Manager will collaborate with leaders in the Welcome Center , New Patient Coordination and Clinic Operations on Clinical Operations initiatives… more
- Harvard University (Cambridge, MA)
- …MA - Cambridge Business Title:Customer Service Center RepresentativeSub-Unit:Transportation Salary Grade (https://hr.harvard.edu/salary-ranges#ranges) :053Time ... keep current with policies and procedures of the services provided by the Campus Service Center . + Exceptional team player and ability to work with a wide variety of… more
- Sanofi Group (Cambridge, MA)
- **Job Title :** Global Head of Agile Center of Excellence_location France-EU countries-US_all genders This position can be based on the East Coast of the USA or in ... around the world. As Global Head of the Agile Center of Excellence (CoE) within Digital Organizational Capability &...the transformation process and be the main point of contact and business partner for business leaders. + Understands… more
- State of Massachusetts (Wrentham, MA)
- …for full-time and part-time positions on multiple shifts throughout*Wrentham Developmental Center of the Southeast Region of DDS*.* The Department of Developmental ... Worker I position are available in Wrentham, MA at the Wrentham Developmental Center . *_Duties and Responsibilities (these duties are a general summary and not all… more
- State of Massachusetts (Wrentham, MA)
- …posting for full-time positions on multiple shifts throughout the*Wrentham Developmental Center of the Southeastern Region of DDS*.* The Department of Developmental ... I POSITIONS AVAILABLE IN THE FOLLOWING Wrentham, MA at the Wrentham Developmental Center . */_Duties and Responsibilities (these duties are a general summary and not… more
- US Bank (Boston, MA)
- …The schedule will consist of two evening shifts and three day shifts. As a Call Center Customer Service Collector, you are the first point of Contact for our ... Plan **What is it like to be a Call Center Customer Service Collector** - https://www.youtube.com/embed/mDFks9QxNvA (https://www.youtube.com/embed/mDFks9QxNvA%22) **Basic Qualifications**… more
- Elevance Health (Boston, MA)
- **Human Center Design Director** **Location:** This position will work a hybrid model (remote and office). Ideal candidates will live within 50 miles of one of our ... PulsePoint locations. The **Human Center Design Director** will be responsible for building, managing,...is brought to life. * Leverage project and program management skills to execute and manage initiatives across the… more
- State of Massachusetts (Wrentham, MA)
- …($2.7B operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government. For ... profile and/or resetting your password, please call the Employee Service Center at *_617-979-8500_* for assistance. For questions regarding this requisition, please… more
- The LEGO Group (Boston, MA)
- …lead efforts to define and implement a globally coherent labor strategy and workforce management solutions to enhance store operations and improve service. ... in defining and implementing a global labor strategy and workforce management solutions that enhance store operations,...shoppers and consumers, globally. LEGO Retail is at the center of the future growth strategy for the LEGO… more
- BJs Wholesale Club (Marlborough, MA)
- …and execution for a diverse suite of applications, including Club Automation Systems, Workforce /Task Management , Point of Sale (POS) Systems, and Fuel Systems. ... supporting our members and communities in our Club Support Center , 235+ clubs and eight distribution centers. BJ's Wholesale...+ Project Ownership: Serve as the primary point of contact for project and program management from… more
- Huntington Ingalls Industries (Hanscom AFB, MA)
- … Management Specialist to support our work with the Air Force Life Cycle Management Center (AFLCMC) Cyber Division. This position can be located at either ... (DevSecOps) boundary systems within United States Air Force (USAF) Life Cycle Management Center (AFLCMC). Essential Job Responsibilities Plans and coordinates… more
- CVS Health (Boston, MA)
- …skills. + Requires in-depth knowledge and specific experience on workforce management applications in both contact center and back-office environments. ... Verint I360 preferred + Experience in PBM workforce management solutions and operations ( contact center and back-office solutions) **Skill in:** + Small… more