- Paragus Strategic IT (Worcester, MA)
- …+ Act as the first point of contact for customer intake, asking all the correct questions to determine the real issue at hand + Create the cases for the incoming ... customer issues + Assist customers with pre-documented entry-level tasks, such as password resets and other quick fixes + Making sure the doggos in the office are getting enough love and attention + Escalate cases as needed when a task is either undocumented… more
- Zones LLC (Boston, MA)
- …and much more! IT Help Desk Technician The IT Help Desk Technician will provide Level 1 -2 support to customer's end-users. This position will provide ... IT Help Desk Technician Professional Services Boston,...Mass client via telephone, chat and email support + Tier 1 support including triage and basic… more
- Zones LLC (Boston, MA)
- Help Desk Analyst II Professional Services Boston,...the first point of escalation for tickets from the Tier 1 team + Maintain the onsite Tech ... local time. Up to $38.46/hr + benefits. What you'll do as the Help Desk Analyst II The requirements listed below are representative of the knowledge, skill,… more
- Boston Mutual Life Insurance (Canton, MA)
- …The Help Desk Senior Support Specialist is responsible for providing Tier 1 technical support for software, hardware and network related issues. You will ... + Leave our customers and associates "better than where we found them" The Help Desk Support Specialist reports directly to the Director - Help Desk… more
- Cayuse Holdings (Boston, MA)
- …to end-users for PC, server, mainframe applications, and hardware. Handles problems that the first tier help desk support is unable to resolve. May interact ... - USD $36.25 /Hr. Submit a Referral (https://careers-cayuseholdings.icims.com/jobs/1695/journeyman-computer-user-support-specialist/job?mode=apply&apply=yes&in\_iframe= 1 &hashed=-1834356743) **Location** _US-_ **ID** _102562_ **Category** _Information… more
- SHI (Boston, MA)
- …timesheets. + Align with leadership and organization initiatives. + Mentor/Train lower tier engineering employees and service desk employees. + Involvement in ... M/F/Disability/Protected Veteran Status Refer a friend to this job (https://careers-shi.icims.com/jobs/17259/asg-managed-services-engineer/job?mode=apply&apply=yes&in\_iframe= 1 &hashed=-336032949) **Need help finding the right job?**… more
- MIT Lincoln Laboratory (Lexington, MA)
- …to members of the CES Network Team Network Support 10% + Provide 1st tier support resolving Service Desk tickets + Maintain security documentation and network ... + 5+ years of experience with General Dynamics type 1 encryptors and the GEMOne management software + 2+...our exceptional career opportunities include many outstanding benefits to help you stay healthy, feel supported, and enjoy a… more