- Motion Recruitment Partners (Boston, MA)
- Service Desk Analyst Boston, MA **Onsite** Contract $35/hr - $40/hr Our client is seeking a Service Desk Analyst to join the team and ensure IT support ... troubleshooting, and support user onboarding and offboarding processes. The Service Desk Analyst's work directly contributes to...or escalation of reported issues. + Diagnose and troubleshoot Tier 1 hardware, software, and network issues,… more
- Bright Horizons (Newton, MA)
- …inquiries from business partners. This individual will provide support on issues escalated from the Tier 1 role as well as issues that require a high degree of ... the support of operational management applications primarily for full service care. The individual will help manage a support...The individual will provide documentation for and training of Tier 1 staff to increase the scope… more
- Candela Corporation (Marlborough, MA)
- …their practices, and the patients they treat. **Overview** Candela is seeking a Senior Help Desk Specialist to provide Tier 1 - Tier 3 advanced ... monitoring system health. . Serve as an escalation point ( tier 2 and 3) for the helpdesk team to...with fellow staff to get updates and discuss IT service or support-related matters. . Some shift work may… more
- Center For Health Information And Analysis (Boston, MA)
- …of laptops, printers, LAN, and other hardware problems for end users. Analyze and resolve tier 1 and 2 issues, escalating any issues that require subject matter ... and Problem Solver: + Ability to analyze and resolve tier 1 and 2 issues, escalating when...of experience supporting Microsoft Operating Systems, preferably in a service desk environment with a help … more
- Museum of Fine Arts Boston (Boston, MA)
- …authentication, web, mobile, and desktop versions of Outlook, antivirus/antimalware software, and Tier 1 network and enterprise application support. + Provides ... requiring IT services and support, including directly answering help desk calls and creating, assigning, and monitoring tickets. +...monitoring tickets. + Work closely with the IT department Service Coordinator to ensure that all requests for IT… more