- Insight Global (Boston, MA)
- …1st level support, and then each field office has their own Desktop techs as well as a Tier 2 Service Desk team to escalate as needed. The firm is in the ... looking for a Service Desk Analysts to join their 365, 24x7 Level 2 Service Desk for roughly 3000+ end users. This analyst will sit onsite in the… more
- NuAxis Innovations (Boston, MA)
- ** Tier II Service Desk Specialist** Location **Boston, MA** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to ... community. We are currently seeking a talented and motivated ** Tier II Service Desk Specialist**...Service Representative certifications is required. **Experience:** At least 2 years of current experience in participating in a… more
- Insight Global (Billerica, MA)
- …ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by ... Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements * 2 + year of experience in helpdesk/ServiceDesk/ IT support role… more
- Zones LLC (Boston, MA)
- …assistance to end-users experiencing difficulty using IT products and services. The Service Desk Analyst will troubleshoot, diagnose and resolve or escalate ... IT Help Desk Technician The IT Help Desk Technician will provide Level 1- 2 support...products and services + Experience working on a help desk / service desk handling tickets preferred… more
- Candela Corporation (Marlborough, MA)
- …performance, setting remote access, and monitoring system health. . Serve as anescalation point ( tier 2 and 3) for the helpdesk team to solve end-user requests. ... they treat. **Overview** Candela is seeking a Senior Help Desk Specialist to provide Tier 1- ...with fellow staff to get updates and discuss IT service or support-related matters. . Some shift work may… more
- SAIC (Cambridge, MA)
- **Description** IT Support Specialist - Senior + Provides Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset management, ... and lifecycle refresh activities. + Familiarity with Remedy and Service Now a plus; provide updates in ITSM system...domain administration. + Escalation point for Junior and Mid-level desk side engineers. + Ability to act independently in… more