- Burlington (Waldorf, MD)
- …in a fast-paced environment, join Our Burlington team as a ** Customer Service Lead ** ! **Overview:** As the Part Time Customer Service Lead ... to provide exceptional, friendly and professional customer service at all times. You'll lead by...a competitive wage, flexible hours, and an associate discount. Part -time associates, based on hours worked, may be eligible… more
- Zoom (Annapolis, MD)
- …these customer segments. The ideal candidate will create and lead cross-functional teams focused on identifying, analyzing, and addressing key factors affecting ... teams to align retention strategies + Identifying opportunities for product and service improvements to enhance customer satisfaction + Driving continuous… more
- Coinbase (Annapolis, MD)
- …propose solutions that reduce friction through product improvements, automation, and self- service content. * Continuously improve customer satisfaction (measured ... team drives strategy, planning, and execution for the Global Customer Support (GCS) organization, operating at the intersection of...a reasonable accommodation because of a disability for any part of the employment process, please contact us at… more
- Link Solutions Inc (Adelphi, MD)
- …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Site Lead to join our team at Adelphi, MD. + Must be ... DoD Security Clearance. + Non-remote (relocation incentive available) The Service Desk Site Lead will serve as...with the Program Manager to drive process improvement and service delivery performance. Become an integral part … more
- Maryland Department of Transportation (Anne Arundel County, MD)
- IT Service Delivery and Business Relationship Lead (DOT Executive V) Salary $111,484.00 - $173,775.00 Annually Location Anne Arundel County Job Type Full Time ... (MDOT TSO), seeks a dedicated advocate and primary liaison to fill the IT Service Delivery and Business Relationship Lead (DOT Executive V) role. The incumbent… more
- Oshkosh Corporation (Frederick, MD)
- …planning, budgeting, business acumen + Written and verbal communication, customer service , stakeholder alignment, relationship building, problem solving, ... people do their jobs every day.** As a ServiceNow Lead Developer, you will serve as a technical leader...building a culture based on the DT Competencies of customer obsession, agility, results, and entrepreneurship as well as… more
- The Childrens Place (Ocean City, MD)
- …for both internal and external customers + Model, encourage, and demonstrate exceptional customer service behaviors while on the sales floor and maintain high ... **Location:** Ocean City, Maryland **Job Summary:** The Store Lead will be responsible for supporting the Store...team to maximize productivity through operational and product knowledge, customer service and participating in an completing… more
- Under Armour, Inc. (Baltimore, MD)
- …times. **We count on our Lead Associate, Footwear to:** + Provide an exceptional customer service experience that is unique to Under Armour + Bring out the ... the achievement of store footwear sales by providing the customer with an exceptional shopping experience. The Lead...Image & Athlete Experience** + Model the Under Armour service culture and exceed customer expectation +… more
- Raising Cane's (Bowie, MD)
- Starting hiring pay at: $17 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name ... suggests, your main priority is to provide great customer service . In this role, you will... associate, retail team member, cashier, restaurant server, kitchen lead , cook, prep cook, drive-thru cashier or any other… more
- Coinbase (Annapolis, MD)
- …feedback loops to product teams. * Develop and implement strategies to optimize customer service operations and drive continuous improvement * Collaborate with ... (GCST) organization, working at the intersection of product and support to transform the customer experience. We're hiring a Senior Program Lead , a pivotal role… more
- Wolters Kluwer (Hagerstown, MD)
- …Wolters Kluwer (https://www.wolterskluwer.com/en/solutions/uptodate)** **What We Offer: ** The Senior Customer Service Technical Associate role offers growth ... 1800 Dual Highway Hagerstown, MD 21740 **What You'll be Doing:** The Senior Customer Service Technical Associate is responsible for providing advanced technical… more
- Humana (Annapolis, MD)
- …the product roadmap for AEP capabilities, aligned with enterprise goals and customer experience strategies + Lead agile product development cycles, ensuring ... **Become a part of our caring community and help us...put health first Humana's Product organization is seeking a Lead Product Manager to drive the strategy, development, and… more
- OneMain Financial (Baltimore, MD)
- …to ensure seamless operation and performance. + Design, develop, and support self- service IVR applications that provide positive customer experience and ... We are seeking a CCaaS Lead Engineer to join our growing Contact Center...and maintenance of our CCaaS (Contact Center as a Service ) solutions. The ideal candidate will have in-depth experience… more
- Guardian Life (Annapolis, MD)
- ** Lead AI Innovation Lead - Data...such as insurance contracts, medical records, sales notes, and customer service logs. + Deliver solutions that ... the wellbeing of its customers and their families. As part of the Data & AI team, this role...are critical to Guardian's revenue growth, risk management and customer experience. Guardian created a Data Science Lab (DSL)… more
- Humana (Annapolis, MD)
- …The Lead Product Manager Conceives of, develops, delivers, and manages products for customer use. The Lead Product Manager works on problems of diverse scope ... **Become a part of our caring community and help us...and complexity ranging from moderate to substantial. As a Lead Product Manager, you will be a key driver… more
- CACI International (Bowie, MD)
- …management service support, responding to urgent Combatant Command (CCMD) customer requirements to address immediate needs should a global crisis escalate into ... Lead an agile software team in meeting evolving customer requirements in a flexible manner while creating/executing a...part of a high-performing group dedicated to our customer 's missions and driven by a higher purpose -… more
- Capital One (Annapolis, MD)
- Lead Account Executive - Global Operations (Remote-Eligible) The Lead Account Executive provides essential operational support for business partners. This ... on our proprietary tools and systems. The individual in this role will lead operational projects focused on implementing new products, releases, and solutions, while… more
- BJs Wholesale Club (Capitol Heights, MD)
- …delegates work, monitors staffing and compliance with operational standards. Provides excellent customer service to our Members. Leadership: + Know their ... built on purpose and opportunity. Join us and be part of something meaningful. Why You'll Love Working at...develops all frontline team members to ensure excellent member service . The Front End Lead teaches, develops… more
- Leidos (Patuxent River, MD)
- …hours and weekends to meet customer mission support requirements + Customer service experience **Preferred Qualifications** + Top Secret Security Clearance + ... communications customer facing environment + ITIL certification/training preferably including Service Strategy and Service Design (ITIL v4 Preferred) + Agile… more
- Humana (Annapolis, MD)
- …to understand business needs and develop architecture solutions and blueprints for the customer experience center platform solutions + Lead and govern technical ... **Become a part of our caring community and help us put health first** The Lead Solutions Architect works with user groups to solve business problems with… more