- General Dynamics Information Technology (Annapolis Junction, MD)
- …5 + years of related experience **US Citizenship Required:** Yes **Job Description:** Digital Services Customer Facing Senior Manager Deliver ... simple solutions to complex problems as a Digital Services Customer ...management of customer - facing enterprise IT services . + Ensure service levels meet or… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …**Job Description:** SharePoint Software Developer We are seeking a highly skilled and experienced Digital Services Customer Facing Senior Manager to ... lead a team responsible for engineering and operationally managing customer - facing enterprise IT services . This critical role involves overseeing the… more
- CACI International (Annapolis Junction, MD)
- …Delivery Management:o Oversee the end-to-end delivery and operational management of customer - facing enterprise IT services .o Ensure service levels meet ... Global Enterprise Services program is seeking a ** Customer Facing Senior Manager** to support its...optimize service delivery, enhance efficiency, and improve customer satisfaction.o Collaborate with stakeholders to align digital… more
- COMSO, Inc (Annapolis Junction, MD)
- …end-to-end delivery and operational management of customer - facing enterprise IT services . + Ensure service levels meet or exceed agreed-upon metrics and ... Customer Facing Senior Manager (TS/SCI w/...customer satisfaction. + Collaborate with stakeholders to align digital services with business objectives and technological… more
- Orion Consortium (Annapolis Junction, MD)
- …end-to-end delivery and operational management of customer - facing enterprise IT services . + Ensure service levels meet or exceed agreed-upon metrics and ... improve customer satisfaction. + Collaborate with stakeholders to align digital services with business objectives and technological advancements. Technical… more
- Marriott (Bethesda, MD)
- …+ Designing and building for performance, scalability & reliability of high traffic customer facing digital platforms. + High proficiency in building ... of customer /stakeholder needs and actions consistent with the company's service standards. + Global Mindset - Supports employees and business partners with… more
- Wolters Kluwer (Baltimore, MD)
- …+ Ability to understand and process technical detail and simplify this into customer facing messaging and illustrations. + Demonstrated ability to perform well ... deliver a successful P&L for the growing portfolio of Digital Lending SaaS products and services . Wolters...in customer - facing presentations and pitches. + Strong ability… more
- Cengage Group (Baltimore, MD)
- …Ensure correct digital product setup and fulfillment, focusing on enhancing the digital customer journey. + Obtain Root Cause Analysis for major technical ... outages and translate into customer facing documentation + Use administrative tools...technology company serving millions of learners, provides affordable, quality digital products and services that equip students… more
- BD (Becton, Dickinson and Company) (Sparks, MD)
- …Integrated Diagnostic Solutions business unit and report directly into the Associate Director, Digital & Creative Services . It will be driving the execution of ... **Job Description Summary** As Digital Content Manager, you are an experienced and...Support Platform Marketing Team needs for asset management of customer - facing and sales enablement content within Showpad,… more
- Curtiss-Wright Corporation (MD)
- …responsible for driving sales and new orders for our plant process computer and digital control systems customer base globally, to include being responsible to ... Sr. Product Line Sales Manager - Digital Systems We're growing and looking for a...in a highly regulated environment. Your ability to understand customer needs and align them with our solutions will… more
- Sprinklr (MD)
- …up to enable a brand's digital transformation. Its platform provides every customer - facing team with the ability to reach, engage, and listen to customers ... Sprinklr is a leading enterprise software company for all customer - facing functions. With advanced AI, Sprinklr's unified customer experience management… more
- Sprinklr (MD)
- …up to enable a brand's digital transformation. Its platform provides every customer - facing team with the ability to reach, engage, and listen to customers ... Sprinklr is a leading enterprise software company for all customer - facing functions. With advanced AI, Sprinklr's unified customer experience management… more
- Iron Mountain (Annapolis, MD)
- …and a track record of delivering complex continuous improvement projects for customer facing operations. **Responsibilities** + Serve as a subject matter ... We provide expert, sustainable solutions in records and information management, digital transformation services , data centers, asset lifecycle management, and… more
- NiSUS Technologies Corporation (Annapolis Junction, MD)
- …end-to-end delivery and operational management of customer - facing enterprise IT services . + Ensure service levels meet or exceed agreed-upon metrics and ... improve customer satisfaction. + Collaborate with stakeholders to align digital services with business objectives and technological advancements. + Provide… more
- GE Vernova (MD)
- …price, and time and material program management, and interact with members of the customer service , parts and transactional services , field service , ... **Job Description Summary** Facing Engineering you will need to demonstrate accountability...Customer reviews to review existing and new GE products/ services that could provide value for the customer… more
- HealthEdge Software Inc (Annapolis, MD)
- …support forstate-of-the-arthealthcare applications. The ideal candidate will have experience providing customer facing support for enterprise SaaS solutions with ... range of technologies combined with deep knowledge ofHealthEdge'sproducts toprovideexceptional customer support. **The Product:** _With_ _HealthRules_ _Payer,_ our integrated… more
- DealerOn, Inc. (Rockville, MD)
- …resolution service levels are met + Ensure strategy and customer 's KPIs (key performance indicators) are communicated, understood, and implemented by ... Specific OEM (ie, FORD/Lincoln) MPR Deck to ensure all Service level agreements (SLA) are met + Work with...1+ years of previous DealerOn experience, working in a customer - facing role + Dependable, follows instructions and… more
- Ford Motor Company (Annapolis, MD)
- …industry leadership and commitment to social responsibility. In this position Integrated Services creates and markets new customer experiences by integrating ... Blue, Model e and Ford Pro. These products and services will allow Ford's retail and commercial customers to...Ford is developing leadership at the forefront of connected, digital platforms that will revolutionize every aspect of how… more
- CDM Smith (Gaithersburg, MD)
- …primarily in support of military programs and civil infrastructure projects. As a global full- service firm, CDM Smith's has been serving USACE for over 30 years and ... Smith's core competencies with USACE priorities. As a Client Service Leader, you will work collaboratively within our federal... Leader, you will work collaboratively within our federal services team to develop business plans to solve USACE's… more
- Highmark Health (Annapolis, MD)
- …from brand + 1 year writing for mobile and web applications, preferably consumer facing **Preferred** + 1 year creating digital content in highly regulated ... establish and maintain copy excellence across our Highmark Health digital products and apps. In this role, you will...and reimagine how we do business to deliver superior customer experiences. + Foster collaboration by involving others as… more