- Zoom (Annapolis, MD)
- Head of Customer Experience Operations What You Can Expect The Head of CX Operations is a senior leadership role, responsible for defining and ... retention, renewals, expansion, and long-term value realization. About the Team The Customer Experience Operations team partners across Sales, Customer … more
- Maersk (Baltimore, MD)
- …relationships to improve service and increase customer satisfaction - shared accountability between Head of Operations , Head of CHB Product, and Head ... Head of Customs House Brokerage Operations ...service delivery and process and policy standards. + Identify customer needs and oversee operations within the… more
- GetWellNetwork, Inc. (Bethesda, MD)
- …renewal processes. + Leverage AI-driven insights and automation to enhance the customer experience , proactively address risk, and surface new value ... Title: Head of Customer Success Reporting to:...track renewal velocity. Requirements: Required + 10+ years of experience in Customer Success, Account Management, or… more
- Grant Thornton (Baltimore, MD)
- We are seeking an experienced and strategic leader to serve as the Head of Global Product - Tax. This new role will drive the execution of Grant Thornton's product ... of innovative, AI-enabled solutions that enhance our professional tax services globally. The Head of Global Product - Tax will lead distributed teams across multiple… more
- Wolters Kluwer (Annapolis, MD)
- …Overview** CCH Tagetik is seeking a dynamic and entrepreneurial **Vice President** **,** ** Head of North America** to drive growth, lead the sales strategy, and ... that demands strategic vision, operational execution, and relentless focus on sales, customer success and market expansion. **This role can be based Remote, with… more
- Coinbase (Annapolis, MD)
- …connection, and alignment. Attendance is expected and fully supported. The Coinbase Customer Experience (CX) organization is on a mission to provide ... the intersection of product and support to transform the customer experience . *What you'll be doing* *...AI to expert responders-to eliminate chatbot loops and ensure customer empathy and effectiveness. * Work with operations… more
- ManTech (Lothian, MD)
- **MANTECH** seeks a motivated, career and customer -oriented **Tactical Operations and Air Weapons Specialist** to join our team in **Patuxent River, MD** . This ... and operational insights, and providing expert support for technical operations , strategic initiatives, workforce development, and business improvement **Minimum… more
- Oracle (Annapolis, MD)
- …**Required Skills and Education** + BS degree in Business, Supply Chain Management, Operations , or a related field. + Relevant experience or interest in ... active service or active-duty Military Spouse new to corporate experience preferred Veterans and Military Spouses belong at Oracle...to transform the world for the better. Get a head start on your civilian career today. About the… more
- Iron Mountain (Columbia, MD)
- …leadership, strategic thinking, ownership, accountability, and a relentless focus on the customer experience to deliver strong operational and financial results. ... to "elevate the power of your work." **About the Role** The Manager, Market Operations , will report directly to the Director, Head of Market Operations… more
- Amazon (Sparrows Point, MD)
- …plan. * Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations . * Will set and clarify ... and reaching both below the waist and above the head * Walking in the FC and around area...Operations or related field and MBA preferred * Experience with a contingent workforce during peak seasons *… more
- Amazon (Sparrows Point, MD)
- …plan. * Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations . * Will set and clarify ... and reaching both below the waist and above the head * Walking in the FC and around area...Operations or related field and MBA preferred * Experience with a contingent workforce during peak seasons *… more
- XPO, Inc. (Landover, MD)
- Supervisor, Freight Operations Requisition Id: 384559 Business Unit: LTL Location: Landover, MD, US, 20785 **What you need to succeed as a Freight Operations ... Supervisor at XPO** Minimum qualifications: + 2 years of related work experience ina warehouse, distribution, supply chain, transportation or similar environment +… more
- Brink's (Annapolis, MD)
- …Qualifications + Bachelor's degree + Project management experience + 7 years' experience in logistics , transportation, or related operations + 10 years' ... in a strategic capacity. Will also be tasked to head up cross function projects within the area of...5 0% of the time Preferred Qualifications: + Past experience leading a Transportation Operations team of… more
- Amergis (Columbia, MD)
- …+ Reviews expenses and other financial statements/reporting + Provides education and customer service to Branch offices + Responsible for the training and continued ... or related field preferred + Three to five (3-5) years of experience as a supervisorpreferred; preferably in healthcare, staffing, credit or finance industries… more
- Oracle (Annapolis, MD)
- …communications for team leads * Build proactive, positive relationships with peers, managers, Customer Success team members EDUCATION & EXPERIENCE : BS degree or ... active service or active-duty Military Spouse new to corporate experience preferred Veterans and Military Spouses belong at Oracle...to transform the world for the better. Get a head start on your civilian career today. About the… more
- Cengage Group (Baltimore, MD)
- …for sales growth and goal achievement. At the direction of the VP - Head of Institutional Sales, the Sales Leader builds and develops high performing sales regions ... and retention. The Sales Leader executes programs designed by the VP - Head of Adoption Institutional Sales in recruiting and hiring, talent development, and… more
- TEKsystems (Indian Head, MD)
- …in the field of Ethernet and IP data engineering with 4 plus years' experience as a Network Technician. - Position requires a high level of project coordination ... outages. - Fundamental understanding of the OSI Model is required. - Experience must include operational support, and configuration of network devices such as… more
- STG International (Rockville, MD)
- …customers as directed. Administrative (Business/Management) Procurement + Coordinate with Business Operations team to provide customer services (eg, exams, ... the agreement and coordinating service delivery with FOH Business Operations team. Serves as a Registered Nurse Case Review...Medical Officer (RMO) determinations will be sent to the customer agency and their employees (as applicable) via secure… more
- STG International (Rockville, MD)
- …(CHS) and FOH leadership. Assists with special projects involving the MEP operations and financial data. Works cooperatively and assists with training with the ... irregularities, trends, or special needs to MEP Program Manager for awareness. Service Operations * Pulls, organizes, and manipulates MEP data and provides data in… more
- STG International (Rockville, MD)
- …ensures that FOH psychologists and Reviewing Medical Officers (RMOs) understand customer agency specific security program requirements and federal regulations and ... can apply these program requirements to all interactions with customer agency employees. Job Specific Duties and Responsibilities: Clinical - Quality and Safety *… more