- General Dynamics Information Technology (Annapolis Junction, MD)
- …4 + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician Level 0 Transform technology into opportunity ... looking for someone who provides 24x7 Help Desk Support as defined by first response/Tier 1/ Level...substituted for experience. **Required Technical Skills:** Help desk related technical skills **Security Clearance Level :**… more
- M. C. Dean (Annapolis Junction, MD)
- ** Help Desk System Specialist - Annapolis Junction, MD** ID **12661** Location **Annapolis Junction, MD** Apply Now ... the world for the better. We are seeking a ** Help Desk System Specialist ** to...procedures and results. + Helping define and create system level access management in accordance with the customer's standards.… more
- ManTech (Glen Burnie, MD)
- …and use + Experience providing training and guidance to more junior help desk personnel + Proven experience providing first level problem resolution on the ... is seeking a motivated, career and customer-oriented **Lead Service Desk Support Specialist - Tier 1** to...tickets were assigned + Trained and certified in automated help desk management systems **Preferred Qualifications:** +… more
- TekSynap (Silver Spring, MD)
- …**Preferred Qualifications** + CompTIA A+ CompTIA Security **Overview** We are seeking a Tier II Help Desk Specialist to join our team supporting NOAA SBITS ... TCP/IP, DNS, DHCP, VPNs, and basic network troubleshooting to help diagnose and resolve connectivity issues. + Active Directory:...Spring, MD + Type of environment: Office/Hybrid + Noise level : Medium + Work schedule: Schedule is day shift… more
- TekSynap (Rockville, MD)
- …the Documentum software using the Documentum System Administration module as required. + Provide Help Desk support services to the SLES users and from the hours ... 4:00 pm Eastern Time. The candidate shall provide tier-1 help desk support to SLES users. +...+ Location:Rockville, MD + Type of environment:Office + Noise level :(Low, Medium, High) Low + Work schedule:Schedule is day… more
- ManTech (Glen Burnie, MD)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Service Desk Specialist , Senior- Tier 1** to join our team in Glen ... + May provide training and guidance to more junior help desk personnel. + Provides resolutions to...tickets assigned. + Responsible for providing in-depth and high level , support to end-user community on hardware, software and… more
- General Dynamics Information Technology (Bethesda, MD)
- …Required:** Yes **Job Description:** Transform technology into opportunity as a Help Desk Tier I/Customer Service Support Specialist with GDIT. A career in ... **Public Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Help Desk Support,IT Tech Support,Troubleshooting **Experience:** 3 +… more
- Koniag Government Services (Baltimore, MD)
- …, a Koniag Government Services Company, is seeking an experienced **Information Technology Help Desk Technician (ITSM Specialist 3)** with a **Public ... in a professional office environment and has a noise level of mostly low to moderate. This role routinely...with a standard office position and has a noise level of mostly low to moderate. The incumbent is… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …Obtain:** Top Secret SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Repairs, Help Desk ... people are our differentiator. As an Information Technology Support Specialist you will help ensure today is...person and using remote access tools * Required: IAT Level 1 certificate is required within 6 months of… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- … Specialist At GDIT, people are our differentiator. As a Unified Communications Specialist you will help ensure today is safe and tomorrow is smarter. ... **Req ID:** RQ191847 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Top Secret...Our work depends on Communications Specialist Advisor joining our team. HOW… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …Diploma or GED + 2-5years Personal Computer experience including customer support or Help Desk + 2-5years of customer service or public relations experience ... issues, requests. As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up on all incidents.… more
- Centers for Medicare & Medicaid Services (Woodlawn, MD)
- …and identifying problems and challenges facing systems and applications (eg managing Help Desk tickets and trend analysis on customer issues). 3.) ... DIV OF APPLCTNS DVPMT & SUPP. As a IT Specialist (Systems Analysis), GS-2210-11, you will develop, maintain, and...of qualifying specialized experience equivalent to the GS-09 grade level in the Federal government, obtained in either the… more
- NCR VOYIX (Annapolis, MD)
- …institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers' technology systems. Our customers are ... your local favorite around the corner. Title: Senior Tech Specialist Location: MARYLAND, VIRTUAL Position Summary: This position is...have current Active DOD Security Clearance at the Secret Level or higher + Knowledge of IT operations in… more
- Verint Systems, Inc. (Annapolis, MD)
- …fraud and security challenges for financial institutions. Our mission is to help financial institutions meet their specific needs with our specialized suite of ... in customer installations and training. + Works with higher level technical support employees to assist with problem resolution...shift_** , 8 hours in the day. The Support desk is open from 6 am - 6 pm… more
- TekSynap (Silver Spring, MD)
- …and resolve routine hardware and software issues. + Research questions using the FDA Help Desk Knowledge Base, the FDA Intranet, and other available information ... resources. + Provide incident and problem management for all issues reported to the Help Desk by creating, updating, and managing requests. + Meet First Call… more
- TekSynap (Silver Spring, MD)
- …Tier 3. + Research questions using available information resources, including an IT Help Desk knowledge base. + Install, configure, troubleshoot, diagnose, and ... to join our team supporting the FDA in Silver Spring, MD. The FDA IT Help Desk Contract provides support for enterprise IT service requests for 22,000 users… more
- Johns Hopkins University (Baltimore, MD)
- …working in an educational environment. + Experience with A/V at live events. + Help desk experience. + Excellent interpersonal skills to support work with both ... what is being described, with attention to detail in transcribing communications into help desk ticketing systems. + Must possess strong interpersonal skills and… more
- TEKsystems (Annapolis Junction, MD)
- … Level . Support responsibilities include software installation, and configurations. The Help Desk Specialist performs technical, operational, and training ... will offer support with problems that the first-tier of help desk support is unable to resolve....user problems. The candidate will maintain currency and high level of technical skill in field of expertise. The… more
- ASM Research, An Accenture Federal Services Company (Fort Meade, MD)
- …for implementation, troubleshooting and maintenance of IT systems. + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and resolution of problems. + ... project in a senior administrator capacity. Considered a technical specialist in a variety of IT administrator disciplines. +...accessing and using IT systems. + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem… more
- Synergy ECP (Annapolis, MD)
- …troubleshooting and maintenance of Crestron based AV/MM systems. + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and resolution of problems. + ... level clearance with the Maryland customer. Certified Technology Specialist (CTS), CTS-Installation, CTS-Design certification is desired. The following skills… more