- Link Solutions Inc (St. Mary's County, MD)
- …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking an IT Service Management ( ITSM ) Technical Lead to join our ... Citizen + DoD Secret Clearance required + Non-remote (relocation incentive available) Our IT Service Management ( ITSM ) Technical Lead will serve as the… more
- CACI International (Forest Heights, MD)
- …CACI is seeking an ITSM /CMMI Process Lead to drive the adoption and enhancement of IT Service Management ( ITSM ) processes across all various IT ... framework of the CMMI to systematically improve, designing and implementing IT Service Management ( ITSM ) processes, conducting maturity assessments,… more
- Cecil College (North East, MD)
- …infrastructure modernization efforts, oversees vendor-managed network and communications services, and champions IT Service Management ( ITSM ) practices ... and execution of infrastructure modernization and lifecycle projects. Service Desk & IT Service Management ( ITSM ) * Provide leadership for the IT… more
- Teleperformance USA (MD)
- …**We are seeking an experienced and dynamic Solution Consultant to support our ServiceNow ITSM ( IT Service Management ), CRM (Customer Relationship ... Management ), and ITOM ( IT Operations Management ) offerings. In this role,...client needs and propose tailored solutions using the ServiceNow ITSM , CSM, and ITOM platforms.** + **Conduct compelling product… more
- Link Solutions Inc (St. Mary's County, MD)
- …available) Our Service Desk Tools Project Manager will serve as the project lead for IT Service Management ( ITSM ) tools. You will be responsible for ... security. Responsibilities: + Provide program and project oversight for ITSM -related efforts, including planning, scheduling, and resource allocation. +...+ Must have at least 10 years of relevant IT Service Management configuration and… more
- CGI Technologies and Solutions, Inc. (Baltimore, MD)
- …planning and delivery of ServiceNow enhancements and enterprise initiatives across areas such as IT Service Management ( ITSM ), Enterprise Architect (EA), ... IT Asset Management (ITAM), Strategic Portfolio Management (SPM) . Facilitate Agile ceremonies including backlog grooming, sprint planning, stand-ups, demos,… more
- CompuCom (Annapolis, MD)
- …will bring deep expertise in ServiceNow Architecture and Integration with a strong focus on ** IT Service Management ( ITSM )** and ** IT Operations ... role will be instrumental in designing scalable and efficient solutions that drive IT operations, automation, and service delivery across the enterprise. The… more
- Leidos (Camp Springs, MD)
- …in enterprise Information Technology ( IT ) Change Management , metrics and reporting, IT Service Management ( ITSM ) process management , or ... other relevant experience required with strong skills in the use of Service Management tools, such as ServiceNow or Remedy. + ITIL certification required or the… more
- Link Solutions Inc (St. Mary's County, MD)
- …lead for analytics and reporting functions supporting the Enterprise Service Desk (ESD) IT Service Management ( ITSM ) system. You will provide ... maintenance of dashboards, reports, and data visualizations to track ITSM performance, Service Level Agreements (SLAs), and...least 10 years of relevant analytics, metrics, reporting, and IT Service Management experience. Preferred:… more
- Link Solutions Inc (Aberdeen Proving Ground, MD)
- …while minimizing downtime. Preferred: + Experience with knowledge management tools and IT service management ( ITSM ) platforms (eg, ServiceNow, ... or two (2+) additional years of relevant experience working in knowledge management , IT documentation, service delivery, or similar support functions. + IAT… more
- Ensono (Annapolis, MD)
- …Operating systems and their sub-components - z/OS, MVS + Software packaging and distribution + IT Service Management ( ITSM ) - Approach to delivering ... IT services + IT operations management (ITOM) - Software that...+ ITIL Framework - Describes the life cycle of service in detail + DevOPS and Agile methodology principles… more
- Themis Insight (Columbia, MD)
- …will have strong technical skills, experience with ServiceNow, and a solid understanding of IT service management ( ITSM ) principles. Experience interns ... Job Title: SkillBridge Internship Subcategory: Service Now (SNOW) System Administrator Location: Columbia, MD...About Us: Themis Insight helps to solve difficult business, IT and analytic problems by addressing the whole problem… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …to communicate effectively with technical and non-technical stakeholders. + Prior experience in IT Service Management ( ITSM ). **Compensation Ranges** ... manner with little to no supervision. + Troubleshoot integration issues such as system/ service accounts, API's, User Management Certs, etc. + Manage Dashboards… more
- Marriott (Bethesda, MD)
- …requires a deep understanding of ITSM tooling administration, Infrastructure environments, IT Change management , upgrades and patching processes, IT ... position. **JOB SUMMARY** We are looking for a seasoned ITSM tools administrator to join our team as a...as a Flexera Administrator within the ServiceNow CMDB and IT Asset Management Team. This role is… more
- Marriott (Bethesda, MD)
- …departments and product owners across the organization. As a contributing member of the ITSM Service Delivery Data and Analytics team, the Data Engineer will ... data lakes, and data warehouses in partnership and in support of our Data Analysts, ITSM Practice Owners, Service Desk Leaders, SRE Leaders, and various other… more
- Marriott (Bethesda, MD)
- …position is instrumental in fostering a root cause-driven culture in partnership with ITSM Practice Owners, Service Desk Leaders, SRE teams, and product owners ... in ITIL-based service operations. + Experience with ServiceNow or similar ITSM platforms. + Proven ability to collaborate with cross-functional teams and resolve… more
- SHI (Annapolis, MD)
- …and today we're proud to be a $16 billion global provider of IT solutions and services.** **Over 17,000 organizations worldwide rely on SHI's concierge approach ... ITAM program integrates with those goals and other critical IT and governance processes. The consultant's primary objective is...advisor to the customer on Business alignment with ITAM, ITSM , and ITIL frameworks and how to implement them… more
- ENS Solutions (College Park, MD)
- …Security (ENS) Solutions, LLC is a service -disabled veteran owned, highly regarded IT consulting and management firm. ENS consults for the Department of ... management platforms, threat intelligence sources, identity systems, and ticketing/ ITSM platforms. Building and maintaining API services, event pipelines, data… more
- CVS Health (Annapolis, MD)
- …**PREFERRED QUALIFIED** + ITIL v4 Foundation certification (required) - solid understanding of IT Service Management processes, particularly the Knowledge ... searchable. + Collaborate cross-functionally to close knowledge gaps - Partner with IT service teams, infrastructure and application owners, and business… more
- Leidos (Baltimore, MD)
- …with preference for the following: + CIS - Customer Service Management + CIS - IT Service Management + CIS - Discovery + CIS - Service Mapping + ... developing ServiceNow solutions across various platform applications, such as ITSM , ITOM (HAM and SAM), CMDB, EA (APM /TRM...it most. If your passion is enabling life changing service to those around, you this is the place… more