- Brivo (Rockville, MD)
- Summary The RMA Technician is responsible for thoroughly testing, diagnosing, and conducting root cause analysis of hardware returned via the RMA (Return ... Responsibilities + Log and manage incoming defective units, verifying serial numbers, RMA information, and reported failure symptoms against the customer's claim to… more
- Vontier (Annapolis, MD)
- …level agreements (SLAs) are met and operational metrics, including response time, technician training, part inventory, and uptime, are optimized. Below are the key ... Manage metrics to include but not limited to; response time, technician training, SLA's, inventory, uptime, and client satisfaction. + **Response Time:**… more