- TekSynap (Silver Spring, MD)
- …Team Leadership & Development: + Lead, mentor, and develop a team of service desk professionals, creating an environment that promotes teamwork, growth, and ... Proactively identify areas for improvement and drive initiatives to optimize service desk efficiency and effectiveness. + Oversee the development and maintenance… more
- Leidos (Odenton, MD)
- …users via phone, email, Teams messages, and in person + Able to adapt to service desk capability, handling calls and contacts for incident resolution and request ... Incidents for trends and potential Problem Records and highlight these to the Service Desk Manager in order to ensure the availability of the service .… more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent (Third Shift) EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for ... (Bowie, Maryland Computer Center) We are currently seeking a Tier-1 Level Service Desk Analyst to support a large data center infrastructure environment. The… more
- ManTech (Glen Burnie, MD)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Lead Service Desk Support Specialist - Tier 1** to join our team ... Glen Burnie, MD. You will provide tasks and services to operate a 24 x 7 Service Desk Operation. You will be the lead expert for a Tier 1 support team who will… more
- CAI (Annapolis, MD)
- …R4500 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** As a Service Desk Analyst, you will be responsible for receiving requests ... requests. **Job Description** We are looking for a bilingual customer service -oriented Bilingual Service Desk Analyst to provide Level 1 technical support… more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without ... Tier 1 System Support Analyst is part of the Enterprise Operations Service Desk staff supporting the agency's systems, hybrid cloud infrastructure and its… more
- ManTech (Glen Burnie, MD)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Specialist Journeyman- Tier 1** to join our team ... + Closes activities of tickets assigned. + Providing phone, email, chat, and Service - Desk support for end users that are in-office and off-site. + Documenting… more
- ManTech (Glen Burnie, MD)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Specialist, Senior- Tier 1** to join our team ... to and developing knowledge base articles. + Providing phone, email, chat, and Service - Desk support for end users that are in-office and off-site. + Documenting… more
- TEKsystems (Halethorpe, MD)
- Description The Service Desk Analyst has a very wide array of tasks all surrounding in-bound contacts via phone calls, emails, and chats. This role is ... service , call center operations, phone support Additional Skills & Qualifications Service Desk experience Experience Level Expert Level Pay and Benefits The… more
- Leidos (Laurel, MD)
- …may be substituted for a bachelor's degree. System/Network Administrator (SNA) Skill Level 1 - Service Desk This position is on the Service Desk , ... 4 pm Monday through Friday. Tasking includes: + Provide exceptional customer service and professionalism in support of Field organization users, while being willing… more
- Leidos (Camp Springs, MD)
- **Description** The Leidos Digital Modernization Sector currently has openings for Service Desk Interns to work in support of the Air Force National Capital ... to work to incident response and resolution targets in an Information Technology Service Management (ITSM) environment with Service Level Agreement (SLAs) +… more
- Alaka'ina Foundation Family of Companies (Aberdeen Proving Ground, MD)
- …and system administrators to provide complete support to the end user from the Service Desk ticketing system + Performs technical functions such as system ... as required. Convert Portal tickets to Remedy when RNEC/Army Enterprise Service Desk escalation is required. REQUIRED DEGREE/EDUCATION/CERTIFICATION: High school… more
- General Dynamics Information Technology (Germantown, MD)
- …will be measured through satisfactory attainment of customer service level agreements. HOW A SERVICE DESK / HELP DESK ANALYST WILL MAKE AN IMPACT: * ... Providing program support as a Tier 2 Service Desk Technician. Delivering excellent customer service and quick resolution of technical issues for customer… more
- Link Solutions Inc (Frederick, MD)
- …CE, CCNA Security, GICSP, GSEC, SSCP, etc.). + 1-2 years experience in a service desk environment. + Experience with remote connection and troubleshooting using ... Services and Development. Link Solutions is seeking a Help Desk Support Analyst to join our team in support...will work as part of Tier 1 and 2 service teams to ensure a timely response to … more
- TriTech Enterprise Systems, Inc. (Baltimore, MD)
- …Acrobat, Cisco VPN software and imaging software. + Senior level experience using service desk software (opening, documenting, closing, follow up on service ... monitoring the SHA Desktop Maximo queue, triage, and resolve service requests assigned to the queue. Document resolutions in...and Windows, as well as work on a help desk . Demonstrated ability to effectively communicate orally and in… more
- Gama-1 Technologies (Silver Spring, MD)
- …without notice. Basic Qualifications + 2 years of experience working in an IT Service Desk environment + Extensive support of MS Windows-based OS, including ... to manage and track incidents) + Basic knowledge of ITIL, Service Desk metrics/SLAs, and mobile device support Work authorization/security clearance requirements… more
- Amentum (Columbia, MD)
- …and provides backup recovery. + Interact with customers to handle service inquiries and problems. + Provide support to the implementation, troubleshooting ... and maintenance of IT systems. + Distinguish isolated user problems from enterprise-wide application/system problems. + Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident… more
- Themis Insight (Columbia, MD)
- …Capabilities/Experience Required: + Minimum 3 years of experience in a Government-facing functional, customer service , or help desk role + Ability to work 8am to ... expertise to every case. We are hiring a Help Desk Lead to work in Columbia, MD. Position location...responsibilities include: + Managing a small team of Help Desk professionals + Triaging and remediating tickets + Handling… more
- COMSO, Inc (Fort Meade, MD)
- …by first response/Tier 1 support. + Work with a small team providing service availability monitoring and help desk support for internet-like collaboration ... Help Desk Level 2 (PIPELINE) - TS/SCI w/ Polygraph...and status monitoring, and taking appropriate measures when a service outage occurs. Utilize SOPs to perform basic troubleshooting… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service ,Remote Support,Troubleshooting **Certifications:** ... + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician III Transform technology into opportunity as a Help Desk … more