- Link Solutions Inc (Adelphi, MD)
- …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Incident Manager to join our team at Adelphi, ... have an active DoD Security Clearance. + Non-remote (relocation incentive available) The Service Desk Incident Manager will be responsible for ensuring… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- Service Desk Incident Manager Clearance Required: Secret Clearance Locations: Aberdeen Proving Grounds (Onsite) Position Overview: The Service ... Manager oversees the processing and resolution of service requests and IT incidents. These roles utilize ITIL...to Tier 2 or supervisory staff. + Collaborate with Service Desk Leads and IT teams to… more
- CyberData Technologies (Rockville, MD)
- Job Title : Help Desk Manager Location: Rockville, MD CyberData Technologies is seeking an experienced and customer-focused Help Desk Manager to lead and ... Responsibilities: + Provide daily supervision and direction to the Service Desk team, offering phone and in-person...and resolution times of incidents and requests. + Provide Incident Management based on the ITIL Framework, overseeing the… more
- Marriott (Bethesda, MD)
- …in fostering a root cause-driven culture in partnership with ITSM Practice Owners, Service Desk Leaders, SRE teams, and product owners across the enterprise. ... Date:** 12/10/2025 This is a temporary position. Job Summary The Problem Manager , ITSM, is part of the Technology Experience Center chartered with supporting… more
- Marriott (Bethesda, MD)
- …and disposal. Maintain strong collaboration with CEC site leaders, Global Procurement, Service Desk , TWP product owners, and third-party partner firms to ... **Bonus Eligible:** Y **Expiration Date:** 12/17/2025 **Job Description** The Hardware Asset Manager - CEC Operations is a critical role within the Technology Asset… more
- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …Officer (ISSO), Information System Security Engineer (ISSE), Information Technology (IT) Service Desk , Computer Network Defense (CND) Analyst, Telecommunication ... Officer (ISSO), Information System Security Engineer (ISSE), Information Technology (IT) Service Desk , Computer Network Defense (CND) Analyst, Telecommunication… more
- Leidos (Bethesda, MD)
- …with minimal supervision Desired Experience: * Familiarity with Jira, Confluence, Portfolio, Service Desk **Original Posting:** July 23, 2025 For US Positions: ... of a scam, contact your local law enforcement and report the incident to the US Federal Trade Commission (https://reportfraud.ftc.gov/#/) . **Commitment to… more
- Leidos (Patuxent River, MD)
- …*Experience with Microsoft Windows OS, version 10. *Experience with HP Service Manager , Remedy, or similar Service /Help Desk ticket management software. ... of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk , and data transport. Ultimately, Leidos will support… more
- Leidos (Baltimore, MD)
- …and verbal, is essential. Additional duties include troubleshooting and collaborating with Service Desk , Datacomm, EUA, Security, and Engineering Teams on ... responsibilities include troubleshooting and collaborating with other technical groups like Service Desk , Datacomm, EUA, Security, and Engineering Teams. Other… more
- GovCIO (Annapolis, MD)
- …Windows and Mac OS, Networking basics + Remote desktop tools, Incident management software, Technical documentation, Customer service , Leadership, ... is responsible for managing and leading the IT help desk team during assigned shifts. This role ensures timely...and peripheral issues, while maintaining high standards of customer service and efficient team performance. This position is within… more
- St. George Tanaq Corporation (Suitland, MD)
- …and Bash to streamline maintenance and patching. 5. Network Monitoring and Incident Response - Proficient in using enterprise monitoring tools such as SolarWinds, ... or security anomalies. 6. Experienced in developing and executing incident response playbooks to minimize downtime and protect mission-essential functions.… more
- Marriott (Bethesda, MD)
- …+ Functions as an MFA and WAM point of contact for IT system administrators, Service Desk , service providers and application owners. + Works closely with ... in the team providing engineering support for MFA and SSO service offerings, daily operations, and continuous improvements. Hands-on MFA implementation experience… more
- BAE Systems (Baltimore, MD)
- …(must be current and transferable) + Strong knowledge of ITIL 4 practices, particularly incident and service desk management, and federal IT standards (eg, ... also provide Tier 1 support for remote access and service capabilities, including basic VPN checks, password resets, and...+ Proficiency in remote support tools (eg, Microsoft Endpoint Manager , VMware Horizon) and OS platforms (Windows, Linux) +… more