- ManTech (Glen Burnie, MD)
- …messages. **Responsibilities include but are not limited to:** + Overseeing the performance of the Tier 1 service desk operations + Providing phone, ... ManTech is seeking a motivated, career and customer-oriented **Lead Service Desk Support Specialist - Tier 1 ** to join our team supporting a large U. S.… more
- ManTech (Glen Burnie, MD)
- …advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Specialist Journeyman- Tier 1 ** to join our team in ... of tickets assigned. + Providing phone, email, chat, and Service - Desk support for end users that are...call or ticket to the appropriate queue/group for resolution ( Tier 2, Account Administration, Mobile Support, Asset Management, Training… more
- ManTech (Glen Burnie, MD)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Specialist, Senior- Tier 1 ** to join our team in ... knowledge base articles. + Providing phone, email, chat, and Service - Desk support for end users that are...call or ticket to the appropriate queue/group for resolution ( Tier 2, Account Administration, Mobile Support, Asset Management, Training… more
- Leidos (Odenton, MD)
- …users via phone, email, Teams messages, and in person + Able to adapt to service desk capability, handling calls and contacts for incident resolution and request ... their issues are being actively addressed. + Escalate to Tier 2 and Tier 3 System Administrators...and potential Problem Records and highlight these to the Service Desk Manager in order to ensure… more
- TEKsystems (Halethorpe, MD)
- Description The Service Desk Analyst has a very... 1 -2 years of experience working with "help desk ticketing tools" ie Service Now, Ivanti ... service , call center operations, phone support Additional Skills & Qualifications Service Desk experience Experience Level Expert Level Pay and Benefits The… more
- Koniag Government Services (Baltimore, MD)
- …verify its validity._ **Tuknik Government Services,** a Koniag Government Services company, is seeking a Tier I Help Desk Analyst that is able to obtain a Public ... accounts, paid holidays, three weeks paid time off, and more. **Help Desk ** Tuknik Government Services, LLC (TGS) is 8(a) certified company providing leading… more
- General Dynamics Information Technology (Bethesda, MD)
- …Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a Help Desk Tier I/Customer Service Support Specialist with GDIT. A ... received. Attempts to resolve as many issues as possible during first call resolution, or at Tier 1 + Efficiently escalates detailed incidents to Tier II or… more
- Alaka'ina Foundation Family of Companies (Aberdeen Proving Ground, MD)
- …Proving Grounds, Maryland. DESCRIPTION OF RESPONSIBILITIES: + Provides IT Tier I/II service center support + Provide help desk support to C5ISR personnel. ... Family of Companies (FOCs) is looking for an IT Tier I/II Help Desk Support professional for...provide complete support to the end user from the Service Desk ticketing system + Performs technical… more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent EOE Statement We are an...- 3:30 PM weekend shift) The Enterprise Operations Center (EOC) Tier 1 System Support Analyst is part of ... the Enterprise Operations Service Desk staff supporting the agency's systems, hybrid cloud infrastructure and its applications. The EOC is primarily responsible… more
- COMSO, Inc (Fort Meade, MD)
- …hour a day Shift (0600 - 2200) Help Desk support as defined by first response/ Tier 1 support. + Work with a small team providing service availability ... Help Desk Level 2 (PIPELINE) - TS/SCI w/ Polygraph...communicate outage information to co-workers and customers + Provide tier 1 response to customer service… more
- TekSynap (Silver Spring, MD)
- …+ Tickets are created, modified and closed in ServiceNow; problems/requests that cannot be resolved by Tier 1 are escalated to Tier 2 and Tier 3. ... FDA in Silver Spring, MD. The FDA IT Help Desk Contract provides support for enterprise IT service...Human Touch, TekSynap provides End User Support including Tiers 1 and 2 help desk support including… more
- Link Solutions Inc (Frederick, MD)
- …and use of computer hardware and software and related peripherals. They will work as part of Tier 1 and 2 service teams to ensure a timely response to ... GSEC, SSCP, etc.). + 1 -2 years experience in a service desk environment. + Experience with remote connection and troubleshooting using Microsoft Systems… more
- BAE Systems (Annapolis Junction, MD)
- …ensuring system integrity. **Required Education, Experience, & Skills** Years of Experience: + 1 -5 years experience in help desk , account management and desktop ... **Job Description** **Linux System Administrator I/II (Desktop)** Roles & Responsibilities: Tier I/II professionals in this category support foundational aspects of… more
- TekSynap (Silver Spring, MD)
- …or via the web queue, including chat or Instant Message, when implemented. + Open service desk tickets and ensure proper information is collected from user and ... BPA in Silver Spring, MD. The FDA IT Help Desk Contract provides support for enterprise IT service...Human Touch, TekSynap provides End User Support including Tiers 1 and 2 help desk support including… more
- TekSynap (Fort Meade, MD)
- …**Preferred / Desired Skills:** + Experience with VTC scheduling / troubleshooting + Tier 1 support experience + Experience with JIRA and Remedy ticketing ... determine a solution Location: Fort Meade/Columbia, MD **Overview** We are seekingaHelp Desk Support person to join our team supporting US CYBERCOM inColumbia,MD.… more
- General Dynamics Information Technology (Elkridge, MD)
- …+ Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Systems,Information Technology (IT) Systems Support,Systems Support ... **Certifications:** Security+ - CompTIA **Experience:** 1 + years of related experience **US Citizenship Required:**...IT incidents and problems in general accordance with IT service management principles such as ITIL (IT Infrastructure Library).… more
- Ops Tech Alliance (Fort Meade, MD)
- …about your success, then this could be the right position for you. **Responsibilities** + Provide Tier 1 (Help Desk ) and Tier 2 (Escalation) + Provide ... System Administrator Level 1 (Fort Meade, MD) **System Administrator Level ...We are a certified SBA 8(a) Small Business and Service -Disabled Veteran-Owned Small Business (SDVOSB). **Team Member Benefits** +… more
- M. C. Dean (Annapolis Junction, MD)
- …system issues for physical security systems and networks + Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation ... **System Administrator 1 - Annapolis Junction, MD** ID **11947** Location...to: + Manage physical security system support to meet service level agreements + Analyze physical security system performance… more
- Synergy ECP (Columbia, MD)
- …problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk ) and Tier II (Escalation) problem ... support for implementation, troubleshooting and maintenance of IT systems + Provide Tier I (Help Desk ) problem identification, diagnosis and resolution of… more
- Belay Technologies (Annapolis Junction, MD)
- …problem resolution for all of the client/server/storage/network devices, mobile devices, etc. The SA provides Tier 1 (Help Desk ) and Tier 2 (Escalation) ... the ISSE and the accreditation of the system, handling Service desk tickets and heading up the...and heading up the Global searches system. + Provide Tier 1 (Help Desk ) and… more