- CACI International (Forest Heights, MD)
- Tier 1 Help Desk Specialist Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular ... * * * **The Opportunity:** CACI is seeking a Tier 1 Help Desk Specialist...of incident information through VIP and customer conversation and self- service tools. Under general supervision, assists VIP's and users… more
- M. C. Dean (Annapolis Junction, MD)
- …lives, and changing the world for the better. We are seeking a **Help Desk System Specialist** to join our **Security and Electronic Systems (SES)** business Unit. ... of issues by tracking progress on tickets/identifying gaps in service . This position falls under the supervision of the...incoming issues to support ticket creation and assignment per tier level. + Follows up with customers and track… more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent EOE Statement We are an...- 3:30 PM weekend shift) The Enterprise Operations Center (EOC) Tier 1 System Support Analyst is part of ... the Enterprise Operations Service Desk staff supporting the agency's systems, hybrid cloud infrastructure and its applications. The EOC is primarily responsible… more
- Link Solutions Inc (Aberdeen Proving Ground, MD)
- …for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk /Video Teleconferencing (VTC) Support Specialist (Associate-Level) to join our ... (CBC) IT Mission Support Center (ITMSC) provides above baseline/ Tier 2 concierge-like support to more than 3,000 users...advancement and growth while helping protect our national security. Service Desk Responsibilities: + Service … more
- COMSO, Inc (Fort Meade, MD)
- …hour a day Shift (0600 - 2200) Help Desk support as defined by first response/ Tier 1 support. + Work with a small team providing service availability ... Help Desk Level 2 (PIPELINE) - TS/SCI w/ Polygraph...communicate outage information to co-workers and customers + Provide tier 1 response to customer service… more
- Link Solutions Inc (Frederick, MD)
- …and use of computer hardware and software and related peripherals. They will work as part of Tier 1 and 2 service teams to ensure a timely response to ... GSEC, SSCP, etc.). + 1 -2 years experience in a service desk environment. + Experience with remote connection and troubleshooting using Microsoft Systems… more
- Link Solutions Inc (Frederick, MD)
- …and use of computer hardware and software and related peripherals. They will work as part of Tier 1 and 2 service teams to ensure a timely response to ... "Mission First, Customer Always". We are ISO 9001:2015, ISO 20000- 1 :2018, ISO 27001:2013 certified and appraised for CMMI ML3...GSEC, SSCP, etc.). + 5-7 years experience within a Help/ Service Desk environment. + Experience with remote… more
- TekSynap (Fort Meade, MD)
- …**Preferred / Desired Skills:** + Experience with VTC scheduling / troubleshooting + Tier 1 support experience + Experience with JIRA and Remedy ticketing ... determine a solution Location: Fort Meade/Columbia, MD **Overview** We are seekingaHelp Desk Support person to join our team supporting US CYBERCOM inColumbia,MD.… more
- General Dynamics Information Technology (Elkridge, MD)
- …+ Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Systems,Information Technology (IT) Systems Support,Systems Support ... **Certifications:** Security+ - CompTIA **Experience:** 1 + years of related experience **US Citizenship Required:**...IT incidents and problems in general accordance with IT service management principles such as ITIL (IT Infrastructure Library).… more
- COMSO, Inc (Fort Meade, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk ) and Tier 2 and ... CE certifications. + Eight (8) years of experience with Service Management (ITSM) is required. + ITIL 4 platform...of configuration and operation of IT systems + Provide Tier 1 (Help Desk ) problem… more
- Ops Tech Alliance (Fort Meade, MD)
- …about your success, then this could be the right position for you. **Responsibilities** + Provide Tier 1 (Help Desk ) and Tier 2 (Escalation) + Provide ... System Administrator Level 1 (Fort Meade, MD) **System Administrator Level ...We are a certified SBA 8(a) Small Business and Service -Disabled Veteran-Owned Small Business (SDVOSB). **Team Member Benefits** +… more
- COMSO, Inc (Fort Meade, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk ) and Tier 2 and ... CE certifications. + Two (2) years of experience with Service Management (ITSM) is required. Job Description: + Provides...of configuration and operation of IT systems + Provide Tier 1 (Help Desk ) problem… more
- Synergy ECP (Columbia, MD)
- …problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk ) and Tier II (Escalation) problem ... support for implementation, troubleshooting and maintenance of IT systems + Provide Tier I (Help Desk ) problem identification, diagnosis and resolution of… more
- Jovian Concepts, Inc. (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) ... Provide support for implementation, troubleshooting and maintenance of IT systems. + Provide Tier 1 (Help Desk ) problem identification, diagnosis and… more
- Nightwing (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) ... Provide support for implementation, troubleshooting, and maintenance of IT systems. Provide Tier 1 (Help Desk ) problem identification, diagnosis, and… more
- Synergy ECP (Columbia, MD)
- …problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk ) and Tier II (Escalation) problem ... support for implementation, troubleshooting and maintenance of IT systems + Provide Tier I (Help Desk ) problem identification, diagnosis and resolution of… more
- DCCA (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk ) and Tier 2 (Escalation) problem ... support for implementation, troubleshooting and maintenance of IT systems . Provide Tier I (Help Desk ) problem identification, diagnosis and resolution of… more
- CACI International (Annapolis Junction, MD)
- …problem resolution for all of the client/server/storage/network devices, mobile devices, etc. You will provide Tier 1 (Help Desk ) and Tier 2 (Escalation) ... users in accessing and using IT systems + Provide Tier 1 (Help Desk ) and...understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA) + Analyze and resolve complex… more
- RBR-Technologies (Fort Meade, MD)
- …+ Manage the daily activities of configuration and operation of IT systems. + Provide Tier 1 (Help Desk ) problem identification, diagnosis and resolution of ... and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provide Tier 1 (Help Desk ) and Tier 2 (Escalation)… more
- DCCA (Fort Meade, MD)
- …Provide support for implementation, troubleshooting and maintenance of IT systems . Provide Tier 1 (Help Desk ) problem identification, diagnosis and ... users in accessing and using IT systems . Provide Tier 1 (Help Desk ) and...understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA) . Analyze and resolve complex… more