- Huntington Ingalls Industries (Aberdeen Proving Ground, MD)
- …a short video: https://vimeo.com/732533072 Job Description HII - Mission Technologies is currently seeking a Tier 1 Support Desk Analyst (SDA) to provide ... Office of the US Courts. This position is eligible for 100% remote work. Tier 1 Support Desk Analyst (SDA) provides financial systems services assistance… more
- Huntington Ingalls Industries (Aberdeen Proving Ground, MD)
- …to fill a Case Management/Electronic Case Files (CM/ECF) position for a Federal government customer. Tier 1 Support Desk Analyst (SDA) provides help ... Duties and Responsibilities (including but not limited to the following): + Provide Tier 1 support for CM/ECF + Utilize ITSM tool to create or… more
- Kaizen Approach, Inc (Linthicum, MD)
- …with COTS and GOTS applications + Experience providing Tier 1 or Tier 2 Help Desk support + Experience troubleshooting through technical directories ... values your technical ambition? We are seeking a Help Desk Specialist to support our mission-focused customer... support . In this role, you will deliver Tier 1 assistance to end users, troubleshoot… more
- Lumen (Annapolis, MD)
- …and shape the future. **The Role** The Operations Technical Support 1 (Service Desk Analyst) is responsible for providing Tier 1 IT Service Desk ... Support in a customer focused, team oriented, support environment. Tier 1 IT Service Desk Support includes customer incidents (break/fix,… more
- Koniag Government Services (Baltimore, MD)
- …verify its validity._ **Tuknik Government Services,** a Koniag Government Services company, is seeking a Tier I Help Desk Analyst that is able to obtain a Public ... Trust clearance to support **TGS** and our government customer in Baltimore, MD....holidays, three weeks paid time off, and more. **Help Desk ** Tuknik Government Services, LLC (TGS) is 8(a) certified… more
- General Dynamics Information Technology (Bethesda, MD)
- …received. Attempts to resolve as many issues as possible during first call resolution, or at Tier 1 + Efficiently escalates detailed incidents to Tier II or ... of related + **Required Skills & Experience:** + Demonstrated experience in IT support or help desk rolesDemonstrated experience working with ticketing system… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …for someone who provides 24x7 Help Desk Support as defined by first response/ Tier 1 /Level 1 support . Provides phone and in person support ... + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Level 1 Support ,Remote...support + Receive, triage and route tickets to Tier 2 Help Desk accordingly + Compile… more
- GovCIO (Annapolis, MD)
- …supports the IAM Operations and Maintenance team by providing Tier 3 Help Desk and troubleshooting support to end users of the following IAM Services: ... **Overview** GovCIO is seeking a Help Desk Analyst to support the Identity...Analyst responsibilities include: + Identify, diagnose, and resolve help desk tickets escalated from Tier 2 help… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …for someone who provides 24x7 Help Desk Support as defined by first response/ Tier 1 /Level 1 support . Provides phone and in person support ... + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Remote Support ,Standard Operating Procedure (SOP),Tracking...support + Receive, triage and route tickets to Tier 2 Help Desk accordingly + Compile… more
- TekSynap (Silver Spring, MD)
- …a subcontractor to Human Touch, TekSynap provides End User Support including Tiers 1 and 2 help desk support including hardware and software diagnostics ... closed in ServiceNow; problems/requests that cannot be resolved by Tier 1 are escalated to Tier...FDA in Silver Spring, MD. The FDA IT Help Desk Contract provides support for enterprise IT… more
- Alaka'ina Foundation Family of Companies (Aberdeen Proving Ground, MD)
- …The Alaka`ina Foundation Family of Companies (FOCs) is looking for an IT Tier I/II Help Desk Support professional for our government ... DESCRIPTION OF RESPONSIBILITIES: + Provides IT Tier I/II service center support + Provide help desk support to C5ISR personnel. Support includes, but… more
- TekSynap (Silver Spring, MD)
- …a subcontractor to Human Touch, TekSynap provides End User Support including Tiers 1 and 2 help desk support including hardware and software diagnostics ... supporting the FDA IT BPA in Silver Spring, MD. The FDA IT Help Desk Contract provides support for enterprise IT service requests for 22,000 users worldwide. As… more
- Link Solutions Inc (Frederick, MD)
- …and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Help Desk Support Analyst to join our team in support of the US ... Security Clearance + Non-remote (relocation incentive available) The Help Desk Support Analyst will support ...and related peripherals. They will work as part of Tier 1 and 2 service teams to… more
- COMSO, Inc (Fort Meade, MD)
- …day Shift (0600 - 2200) Help Desk support as defined by first response/ Tier 1 support . + Work with a small team providing service availability ... monitoring and help desk support for internet-like collaboration services hosted...communicate outage information to co-workers and customers + Provide tier 1 response to customer service requests… more
- TekSynap (Fort Meade, MD)
- …CI Polygraph **Preferred / Desired Skills:** + Experience with VTC scheduling / troubleshooting + Tier 1 support experience + Experience with JIRA and Remedy ... a solution Location: Fort Meade/Columbia, MD **Overview** We are seekingaHelp Desk Support person to join our team supporting US CYBERCOM inColumbia,MD. TekSynap… more
- William C Brown Inc (Bowie, MD)
- …(Fri - Tues 7:00 AM - 3:30 PM weekend shift) The Enterprise Operations Center (EOC) Tier 1 System Support Analyst is part of the Enterprise Operations ... and updates to incident stakeholders. + Conduct continuous improvement service desk support and update knowledge base as required. + Perform systems… more
- General Dynamics Information Technology (Elkridge, MD)
- …SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Systems,Information Technology (IT) Systems Support ,Systems ... Support **Certifications:** Security+ - CompTIA **Experience:** 1 + years of related experience **US Citizenship Required:** Yes **Job Description:**… more
- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …security best practices and applying security patches + Providing IT break/fix support including Tier 1 (Help Desk ) and Tier 2 (Escalation) problem ... a variety of roles to maintain and provide technical support for diverse software and hardware systems assisting in...experience in some of the following areas? + Providing support to IT systems including day-to-day operations, monitoring and… more
- Jovian Concepts, Inc. (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) ... Candidate will be responsible for providing Linux System Administration support for the program. Required experience with Linux (Red...implementation, troubleshooting and maintenance of IT systems. + Provide Tier 1 (Help Desk ) problem… more
- Amentum (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) ... team of passionate individuals. In this role you will support challenging, mission-critical projects that make a direct impact...implementation, troubleshooting and maintenance of IT systems. + Provide Tier 1 (Help Desk ) problem… more