- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the ... the application, and deal with day-to-day administration and ongoing technical support . + Partner with the National...application development teams to work on issues escalated to Tier 2 . + Adhere to the defined… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- …Position Overview: The Service Desk Technician - Intermediate provides Tier 1 and Tier 2 technical support to end users. This role is critical to ... cases as needed. Key Responsibilities: + Deliver Tier 1 & 2 technical support to end users for PCs, servers, printers, VDIs, and other peripherals. +… more
- Linchpin Solutions, Inc. (Aberdeen Proving Ground, MD)
- …adherence to established policies and procedures to ensure a secure operating environment; + Provide Tier 2 technical support for more complex end-user ... hardware, software, storage, and enterprise applications while also providing Tier 2 support for escalated...client/server database issues, which cannot be resolved by the Tier 1 technical support staff;… more
- Northrop Grumman (Elkridge, MD)
- …on-site._ **What You'll get to Do** **Responsibilities** + Provide Tier 1 and Tier 2 technical support (Domain Administration, System Administration, ... those missions. By joining in our shared mission, we'll support expanding your personal network and developing skills, whether...+ Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and… more
- Link Solutions Inc (Aberdeen Proving Ground, MD)
- …or PL-400 certification. + BA/BS in computer science or information technology. + Experience providing Tier 2 technical support . + Experience working in ... reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure… more
- CACI International (Columbia, MD)
- …- Provide Tier 1 (Basic help desk resolution) and Tier 2 (in-depth technical support ) problem identification, diagnosis, and resolution of problems. ... Security Implementation and Sustainment (NSIS) Services, and will provide support for implementation, troubleshooting and maintenance of Network Security Boundaries.… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and ... tasks within more than one discipline, such as application support , database administration, software quality assurance/quality control, software engineering,.... + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ .… more
- GetWellNetwork, Inc. (Bethesda, MD)
- …that focuses on on-going knowledge transfer and professional development + Mentor and upskill Tier 2 agents so there is expanded knowledge and skill sets, ... Title: Application Support Engineer ( Tier 3) Reporting to:...operations Requirements: + Current or previous experience in a technical Support or Engineering role at Get… more
- CACI International (Annapolis Junction, MD)
- …diverse platforms + Provide Tier 1, Tier 2 , and Tier 3 technical support and root cause analysis for escalated issues + Perform account lifecycle ... hiring a seasoned System Administrator - Level 3 to provide advanced technical leadership and hands-on support for implementation, troubleshooting, optimization,… more
- TekSynap (Bethesda, MD)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** The ** Tier 2 /3** **Mission IT** ** Support Analyst** will resolve mission-impacting IT incidents ... additional experience may be substituted + 2 + years of Tier 2 /3 support in a DoD/IC environment. + Experience with Windows/Linux troubleshooting and… more
- IT Veterans (Annapolis Junction, MD)
- …system migrations, and enterprise deployments in CONUS and OCONUS locations. + Collaborate with Tier 1 and Tier 2 teams by providing advanced training, ... The Tier 3 Engineer will serve as a senior technical resource, resolving escalated issues, designing advanced solutions, and ensuring optimal performance… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured ... Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support...(eg, locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical … more
- Link Solutions Inc (Aberdeen Proving Ground, MD)
- …years or more of directly related help desk/service desk experience. + Experience providing Tier I technical support . + Proficiency with Microsoft Office ... Development. Link Solutions is seeking a Help Desk Technician ( Tier I) to join our team in Aberdeen Proving...solutions and user education. You will also provide advanced technical support for escalated issues. Join a… more
- Oracle (Annapolis, MD)
- …to product support strategy and model. Provide expert-level troubleshooting and technical support for Oracle's Big Data Service (BDS), OAC, DFS, DIS, ... **Job Description** As a member of the Support organization, your focus is to deliver post-sales...an advocate for customer needs. This involves resolving post-sales non- technical customer inquiries via phone and electronic means, as… more
- Fujifilm (Annapolis, MD)
- **Position Overview** The Senior Technical Support Engineer, MI - I ( Tier 1) provides highly visible remote technical support across our product ... on more complex issue and is the second level support across our Synapse products. This engineer is expected...and other team members when working on more complex technical issues. + Effectively documents cases throughout the process… more
- Optiv (Columbia, MD)
- …prioritizing effectively. * Currently holds and maintains a CCIE Security and at least one other Tier 2 or Tier 3 certification in the network and edge ... edge security programs and related security technologies. * Provide oversight on 2 -10 concurrent engagements, ensuring both technical and business outcomes are… more
- Oracle (Annapolis, MD)
- …review boards, change management, communication programs, and recruiting tools. This Principal Technical Program Manager (TPM) will support our newly established ... + Use your strong analytical, problem-solving, and business acumen to support informed decision-making, balancing technical , operational, and business… more
- Jovian Concepts, Inc. (Annapolis, MD)
- …devices, mobile devices, etc. Provides Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides ... systems.<\/span> <\/span><\/span><\/span><\/li>\n + Provide Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of… more
- Oracle (Annapolis, MD)
- …Description** Oracle Cloud Infrastructure (OCI) delivers mission-critical applications for top- tier enterprises around the world. Our cloud offers unmatched ... to include dedicated, hybrid, and multicloud, edge computing, and more. At the Technical Strategy and Oversight (TSO) organization, our mission is to support … more
- ManTech (Frederick, MD)
- …for exceptional candidates. We are seeking a motivated, career and customer-oriented Sr. Technical Project Manager to support a pivotal Defense Health Agency ... **MANTECH** seeks a motivated, career and customer-oriented **Senior LogiCole Technical Project Manager** to join our team in **Fort...is a **hybrid** position with 3 days onsite and 2 days remote. Expanded telework options may be available… more