- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …. + _System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 Analysis of ticket types and categories to identify trends and ... tasks within more than one discipline, such as application support , database administration, software quality assurance/quality control, software engineering,… more
- CACI International (Annapolis Junction, MD)
- …optimization across diverse platforms + Provide Tier 1, Tier 2, and Tier 3 technical support and root cause analysis for escalated issues + ... We are hiring a seasoned System Administrator - Level 3 to provide advanced technical leadership and hands-on support for implementation, troubleshooting,… more
- Leidos (Rockville, MD)
- …processes, technical reviews, and configuration control boards. + Provide tier 3 technical escalation support and guidance for IT staff. + Experience ... and effective communication, working seamlessly with cross-functional teams to ensure top- tier support and operational excellence. **Candidate MUST:** Be able… more
- Brivo (Bethesda, MD)
- …to Brivo's hardware and cloud-based services. Qualifications + 3 + years of Tier II technical support experience in a call-center environment, ... Summary The Technical Support Representative ( Tier II) is a mission-critical role at Brivo, serving as the primary technical point of contact for our… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- The Tier 2 Technical Support Operations...research, resolution (via SOP) or escalations of tickets to Tier 3 . + Analysis of ticket types and ... the application, and deal with day-to-day administration and ongoing technical support . + Partner with the National.... + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering… more
- GetWellNetwork, Inc. (Bethesda, MD)
- …is expanded knowledge and skill sets, ultimately reducing the number of tickets that require Tier 3 support + Improve upon existing Support documentation ... Title: Application Support Engineer ( Tier 3 )...operations Requirements: + Current or previous experience in a technical Support or Engineering role at Get… more
- IT Veterans (Annapolis Junction, MD)
- …Unified Communications (UC) and Audio Visual Multi-Media (AVMM) systems. The Tier 3 Engineer will serve as a senior technical resource, resolving escalated ... Tier 3 Unified Communications/Audio Visual Engineer...(LMR), and secure AVMM environments. This role requires advanced technical knowledge, strong problem-solving ability, and the capability to… more
- CACI International (Annapolis Junction, MD)
- Network Engineer Tier 3 Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: ... **Opportunity:** Team CACI is seeking a Senior Network Engineer to support an Intelligence Community customer's diverse network infrastructure, including CAN, LAN,… more
- General Dynamics Information Technology (Elkridge, MD)
- …Trust/Other Required:** None **Job Family:** Technical Support Services **Skills:** Computer Hardware,Hardware Troubleshooting,Troubleshooting **Experience:** ... and conducting training either on-site or over-the-phone. + Provides technical assistance and support related to computer...TO SUCCEED: + Required Education and Experience: HS/GED + ** 3 + years** + Certifications: DoD Manual 8570.01-M at the… more
- Oracle (Annapolis, MD)
- …analysis of complex mechanical issues impacting data center operations. Provide tier 3 support and technical escalation as required. + **Load ... and environmental conditions for current and planned IT loads. + **Project Support :** Collaborate with engineering and project teams to develop, review, and… more
- Oracle (Annapolis, MD)
- …to product support strategy and model. Provide expert-level troubleshooting and technical support for Oracle's Big Data Service (BDS), OAC, DFS, DIS, ... **Job Description** As a member of the Support organization, your focus is to deliver post-sales...an advocate for customer needs. This involves resolving post-sales non- technical customer inquiries via phone and electronic means, as… more
- Optiv (Columbia, MD)
- …prioritizing effectively. * Currently holds and maintains a CCIE Security and at least one other Tier 2 or Tier 3 certification in the network and edge ... The Technical Manager for Network and Edge Security is...technical expert with Practice Managers, Marketing, and Sales support organizations to develop new go-to-market solutions. * Lead… more
- Capital One (Annapolis, MD)
- …used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please ... Senior Manager, Technical Program Manager- Capital One Software (Remote) Ever...these same needs going forward. We are seeking top tier talent to join our pioneering team and propel… more
- Verint Systems, Inc. (Annapolis, MD)
- …integrations. + Manage the technical escalation process through the Verint FSS customer support team, tier 3 , and product house escalation teams, and ... www.verint.com. **Overview of Job Function:** The Fraud Security Solutions (FSS) Sr. Technical Consultant is a role that requires working in close partnership with… more
- Oracle (Annapolis, MD)
- …review boards, change management, communication programs, and recruiting tools. This Principal Technical Program Manager (TPM) will support our newly established ... + Use your strong analytical, problem-solving, and business acumen to support informed decision-making, balancing technical , operational, and business… more
- Oracle (Annapolis, MD)
- …Description** Oracle Cloud Infrastructure (OCI) delivers mission-critical applications for top- tier enterprises around the world. Our cloud offers unmatched ... to include dedicated, hybrid, and multicloud, edge computing, and more. At the Technical Strategy and Oversight (TSO) organization, our mission is to support … more
- ManTech (Frederick, MD)
- …a US Citizen and willing and able to obtain a Public Trust and undergo a Tier 3 investigation. **Physical Requirements:** + Must be able to remain in a ... Detrick, Maryland** . This is a **hybrid** position with 3 days onsite and 2 days remote. Expanded telework...We are seeking a motivated, career and customer-oriented Sr. Technical Project Manager to support a pivotal… more
- Guidehouse (Patuxent River, MD)
- …working closely with end users, Tier 1 support , and Tier 3 technical teams. + Analyze system behavior and recommend functional solutions aligned ... extensive insight into Navy-specific business processes and system configurations. + Provide Tier 2 support for SAP ECC modules including FI, CO, FM, MM, SD, PM,… more
- Public Consulting Group (Annapolis, MD)
- …client focus groups, requirements-gathering on features/topics, if needed. + Performs Tier 3 product troubleshooting and triage, including verifying replication ... in Education + Equitable Education + Recovery Services The Technical Business Analyst (TBA) will support the...guidance from Product Leads when needed. **Preferred Experience:** + 3 + years of business analysis and/or product design experience.… more
- Synergy ECP (Annapolis Junction, MD)
- SIGINT Systems Engineer 3 (SW support ) Annapolis Junction, MD (http://maps.google.com/maps?q=Annapolis+Junction+MD+USA) Description We are searching for cleared ... assist in the preparation of a work product in Technical Process Areas associated with ISO/IEC 15288. The ideal...background, experience with Linux, REDHAWK, Python, C++, MATLAB, and Tier 2 Systems Support . Requirements Requires aBachelors… more