- CACI International (Forest Heights, MD)
- …Saturday 7:00am - 3:00pm_** **Responsibilities:** This role is for an IT specialist in support of Tier 1 operations for a large, complex government enterprise ... Tier 1 Help Desk Specialist Job Category: Information...ability to triage and remedy issues on a first call resolution . In addition, there is the need… more
- TekSynap (Rockville, MD)
- …& Qualifications** The Tier I-NOC Technician provides Network Operations Center support and front-line communications, monitoring, support , diagnosis, ... TEAMS, MS Exchange Management Console, Internet Explorer. + Provide Tier I support to resolve problems on...Medium-High + Work schedule: Evening, overnight, weekend, holiday and on- call work is required. Flexible and able to work… more
- TAD PGS, Inc. (Laurel, MD)
- …desktop, laptop, mobile devices, applications, and network connectivity problems remotely in a call center or walkup desk; + You will create, maintain, and ... Criteria: + Must have at least 4 years related Tier 2 Enterprise IT Technical support experience...complete critical work and/or troubleshooting and work in a call center environment that requires sitting for… more
- TekSynap (Fort Detrick, MD)
- …and user resources. + Oversee the Tier I Call Center , Tier II Deskside and Remote Support , and other optional task areas to ensure compliance with ... incident management, service requests, and problem resolution with internal and external support teams. + Monitor service desk metrics, including average speed to… more
- TEKsystems (Rockville, MD)
- …in the Rockville, MD area with a need to bring on a Data Center Storage Engineer that has experience supporting Azure Cloud Environment, SuperMicro, NetApp SAN ... Ashburn, VA - travel between, occasional remote. + 5+ Datacenter Operations Support + Process optimization, documentation, and asset management + Administration and… more
- fusionSpan (Rockville, MD)
- …customer service experience, with a strong preference for candidates with 2+ years of call center experience. + Experience with CRM systems, ERP, call ... 100% on-site, in our Rockville, MD headquarters Key Responsibilities: + Provide Tier I-II support by answering inbound calls and emails from members and state… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …production environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and ... ASM Research provides services in support of the Military OneSource Program for military...quality assurance program creation or execution. + Experience with call center call monitoring/recording software.… more
- GovCIO (Camp Springs, MD)
- …Manage MacBook lifecycle, including decommissioning end of life devices. + Work with Apple support . + Provide on- call support by identifying, researching and ... Install operating system patches, upgrades etc. via SCCM Software Center + Provide remote support services for...+ Assist users with mobile communication devices. + Provide tier 2 support , including but not limited… more
- Link Solutions Inc (Frederick, MD)
- …solutions if the problem cannot be resolved within an appropriate timeframe. + Provide on- call support outside of core work hours for unscheduled events or ... and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range...and related peripherals. They will work as part of Tier 1 and 2 service teams to ensure a… more
- Link Solutions Inc (Frederick, MD)
- …solutions if the problem cannot be resolved within an appropriate timeframe. + Provide on- call support outside of core work hours for unscheduled events or ... and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range...and related peripherals. They will work as part of Tier 1 and 2 service teams to ensure a… more
- Brivo (Bethesda, MD)
- …in a case management system Qualifications + 3+ years of experience in technical support call center supporting hardware/firmware and UI applications + ... Support Representative interacts with Brivo's customers to handle Tier II issues and provide technical support ...handle Tier II issues and provide technical support in areas such as installations, maintenance, account and… more
- Fujifilm (Annapolis, MD)
- **Position Overview** The Senior Technical Support Engineer, MI - I ( Tier 1) provides highly visible remote technical support across our product lines for ... on more complex issue and is the second level support across our Synapse products. This engineer is expected...troubleshooting the issue. + Strictly follows the Technical Assistance Center (TAC) escalation process to move cases, in a… more
- TAD PGS, Inc. (Laurel, MD)
- …desktop, laptop, mobile devices, applications, and network connectivity problems remotely in a call center or walkup desk as needed. Basic Hiring Criteria: + ... have an outstanding Contract position for an IT Desktop Support Technicianto join a leading Company located inLaurel, MD....Must have at least 5 years of recent IT-related Tier 2 Enterprise technician work experience. + Must have… more
- CACI International (Forest Heights, MD)
- …Travel: Local * * * CACI is seeking LAN/CATV Technician to join our Tier II technical operations team on a contract supporting Department of Homeland Security. The ... analysis, and complete pre-defined requests. Serve as an on-site Incident Management/ Tier II Technical Operations member responsible for incident management and… more
- Insight Global (Andrews Air Force Base, MD)
- …Integrate all relevant voice services including but not limited to conference call hosting capabilities, voicemail, Call Center Capabilities, Emergency ... Requirements, and Time Division Multiplexing (TDM). Essential Job Functions Provide Tier 2 and Tier 3 support for Voice systems. Ensure the entire… more
- Amazon (Columbia, MD)
- Description AWS seeks a highly motivated, top- tier Network Engineers for the Amazon Dedicated Cloud (ADC) Network Scaling and Deployment team. This critical role ... scalability and rapid resource provisioning. The role requires supporting 24/7 operations on- call rotation and the capability to work on-site for critical events or… more
- Arena Technical Resources, LLC (Rockville, MD)
- …to data center sites) JOB DUTIES: - 24x7x365 infrastructure operations support serving in on- call rotation -Hybrid Environment (Azure and on-prem)/ ... Hosting, Network, Security, Server, Identity and Access Management, and Tier II Operations in support of the...Cisco Nexus; Citrix; VPN; PKI. - Demonstrated ability to support a 24x7x365 environment and work in on- call… more
- Lumen (Annapolis, MD)
- …is expected to perform as shift lead, including basic managerial duties, escalation support and on- call . Provides mentoring, training, and escalation support ... security, technology, and innovation in the Global Security Operations Center (GSOC) environment. The Security Operations Center ...creation of new tools, processes, and applications + Directly support , train and mentor tier I and… more
- TAD PGS, Inc. (Laurel, MD)
- …work necessary hours to complete critical work and/or troubleshooting and work in a call center environment that requires sitting for extended periods of time ... Hiring Criteria: + Must have 2 or more years Tier 2 Enterprise IT Support experience +...field. + Have 2+ years ' experience in a call center Help Desk environment and using… more
- TAD PGS, Inc. (Laurel, MD)
- …work necessary hours to complete critical work and/or troubleshooting and work in a call center environment that requires sitting for extended periods of time ... work experience + Must have at least 5 years Tier 2 IT Technical support experience +...IT-related field. + Have 2+ years' experience in a call center environment and using system management… more