- Aspen Dental (Springfield, IL)
- **Job Title** : QA / Call Insight Analyst **Reports To** : Manager, Contact Center Operational Excellence **Deadline to APPLY: 1/9/2026 - please check your ... Hire invite in your email.** **Job Summary** : The QA / Call Insight Analyst ...dossiers for supervisors on underperforming agents and provide coaching insights to improve call center metrics. **Job… more
- GovCIO (Springfield, IL)
- …accounts to identify new complaints and inquiries in real time. + Provides quality assurance for the development, implementation, and tracking of VOICE/DRIL/FoRR ... **Overview** GovCIO is currently hiring for a Senior Data Analyst to help lead a team of Data Analysts...and analyzing varied data for the purpose of data quality and program reporting. + Responsible for interpreting data,… more