- SHI (Boston, MA)
- …details are addressed, necessary corrections are made, and quality is maintained. + Customer Service : Can proactively seek out customer feedback, empathize ... customer workshops to align ITAM strategy with business transformation goals. + Develop and build, as directed, new...+ Collaborate with internal teams to evolve SHI's ITAM service offerings and delivery models. + Support sales teams… more
- Deloitte (Boston, MA)
- …promptly and professionally with users and support teams, ensuring a positive customer support experience . + Mentor less experienced analysts, promoting ... tax business with digital technology, consider working with the US Tax Transformation technology team. This is an exciting opportunity to support global execution… more
- Amentum (Boston, MA)
- …+ Military and/or federal civilian Information Technology experience + Experience working within leading IT service provider business development ... Amentum is seeking a **Business Development Lead for Digital Transformation ** . The Business Development Lead is a key member of the sales team, responsible for… more
- IQVIA (Boston, MA)
- …across a number of solution areas or "Centers of Excellence". Our **Enterprise Transformation ** team works closely with our clients in the life sciences industry to ... and challenges facing their organizations. Individuals within our Enterprise Transformation team will support multidisciplinary, cross-functional projects within our… more
- Wolters Kluwer (Waltham, MA)
- …is reimagining how we serve our global customers. The **VP** ** Customer Service Operations** will architect and lead the transformation of our service ... first operations. **Qualifications:** + **Proven** **Global Leadership:** 10+ years of customer service operations experience including experience … more
- Boston Public Schools (Boston, MA)
- …part-time, clerical or administrative work in which the major duties included payroll, customer service and/or computer experience in an office environment. ... position is a temporary vacancy covering for a payroll customer service representative on leave. The position...with job classification as it relates to the HR Transformation . Minimum Requirements (Education/ Experience /Skills) + Three (3)… more
- Citizens (Boston, MA)
- …identity solutions into platforms and services. - Engage with operations teams to support customer service and issue resolution related to identity and access. - ... Executive Level Overview We are seeking a visionary and execution-focused Head of Customer Identity and Authentication to lead the transformation of how… more
- J&J Family of Companies (Raynham, MA)
- …at https://www.jnj.com **Job Function:** Customer Management **Job Sub** **Function:** Customer Service Operations **Job Category:** People Leader **All Job ... evolve. + Provide key strategic insight and inputs for the development of Customer Service activities and strategies in support of Digital and Robotics… more
- Oracle (Boston, MA)
- …customer satisfaction, service level attainment and incremental revenue growth. The Customer Success Manager oversees customer experience through the ... accounts with a focus on continuous improvements to customer utilization and experience , facilitating contract renewals,...to and including healthcare CXOs and CIOs. * Prior experience with Oracle Health products and service … more
- Liberty Utilities (Fall River, MA)
- Manager, Voice of the Customer Insights LU Service Corp. Joplin, MO, US, 64801Rawdon, Quebec, CA, J0K 1S0Columbus, GA, US, 31901Fall River, MA, US, ... with organizational goals. + Brief cross-functional team members on Customer sentiments to improve service reliability, cost...related field (or equivalent experience ). + Prior experience associated with market research and customer … more
- Merck (Boston, MA)
- **Job Description** **Reporting to the CFA Strategy and Operations Lead, the Customer Facing Application (CFA) Strategy and Operations Senior Specialist executes the ... strategic roadmap for US Commercial customer -facing applications, including the evolution of Veeva and Veeva...The CFA senior specialist will directly contribute to the transformation to a bi-directional engagement model through our Veeva… more
- Oracle (Boston, MA)
- …set (Db, Fusion, OCI, on-prem) and ability to enable business process transformation discussions with the Customer and with internal teams. **Responsibilities** ... technical and non-technical staff at all levels of the Customer organization. + Understanding of CSS Service ...Service Portfolio (Cloud and On-prem). + Proven leadership experience with Oracle packaged applications, SaaS, OCI (IaaS, PaaS),… more
- Emerson (Easthampton, MA)
- …proactively identifying opportunities to enhance value delivery, ensuring alignment between customer objectives and service outcomes, and driving continuous ... geographies. For This Role, You Will Need: + Minimum of 5 years of experience in professional services, planning, or customer engagement roles. + Proven ability… more
- allego (Waltham, MA)
- … interactions via Salesforce.com and ChurnZero Requirements + 1-2 years professional experience in customer service , client relations and/or account ... is a great entry point to Allego's award winning Customer Success team for someone who is friendly, tech...and engagement sa well as supplemental content creation and transformation + Work with Allego Product and Product Development… more
- Kyndryl (Boston, MA)
- …AI. The ideal candidate will have a strong background in Customer Experience , BPO models, and/or CCaaS transformation programs with a passion for driving ... contact center transformations. + Guide cross-functional consultants to design and implement customer experience (CX) transformation strategies. + Drive… more
- TEKsystems (Worcester, MA)
- …4-6 months of contract) Pay Rate Upon Conversion: $55K/Year About the Role Join our Customer Service Center team and help deliver an exceptional service ... updates. Requirements + Bachelor's degree preferred, or equivalent professional experience . + 2+ years of Personal Lines and/or P&C...10 Mbps upload / 50 Mbps download). + Strong customer service orientation and ability to build… more
- Cognizant (Boston, MA)
- …their subject matter expertise in hyperscale and hybrid cloud & Infrastructure solutions. Service Line Sales Specialist, partner with the customer to identify ... portfolio. . Partner with practices and delivery organization to co-define and drive transformation strategy and service offerings across all areas of Cloud,… more
- ThermoFisher Scientific (Cambridge, MA)
- … organization within MSD of Thermo Fisher Scientific strives to offer an outstanding customer experience for the entire life cycle of our products. The Sr. ... Manager, Field Service role will be responsible for delivering outstanding customer support for all North East Region accounts in the Americas Science region.**… more
- Amazon (Boston, MA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... we can't achieve in the cloud. Basic Qualifications - 5+ years of experience in cloud transformation implementation - Bachelor's degree in Computer Science,… more
- TEKsystems (Worcester, MA)
- … service and sales -Technical abilities Job Description: As a member of the Customer Service Center team, you will work with independent insurance agents and ... their customers to create an outstanding service experience . By joining the team, you...on Dec 26, 2025. h4>About TEKsystems: We're partners in transformation . We help clients activate ideas and solutions to… more