- Beth Israel Lahey Health (Charlestown, MA)
- …to find answers from documented solutions and research technical issues to resolution A Service Desk Analyst requires an attitude of constant learning, ... positive outcomes and accurately identify when issues should be escalated to Senior Service Desk Analyst for incidents/requests that require elevated… more
- State of Massachusetts (Chelsea, MA)
- …seeking technical assistance within the End User Support Contact Center. The primary role of the* Service Desk Analyst *is to handle the processing of Tier 1 ... and problem resolution to all supported customers.If the Service Desk Analyst is unable...- 3:00 PM.*This position would be expected to follow a* hybrid *model of reporting to work that combines in-office workdays… more
- MIT Lincoln Laboratory (Lexington, MA)
- …tools to enhance ITSM processes, such as incident categorization, root cause prediction, and service desk automation. + Partner with technical teams to pilot and ... teams and business stakeholders to deliver optimized workflows, actionable analytics, and enhanced service delivery. The Senior Business Analyst will be part of… more