- The Hertz Corporation (Boston, MA)
- The **Part Time** ** Customer Service Associate ** provides customer service that is above and beyond for customer satisfaction and retention creating a ... culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution ...excellent customer service. Responsible for first contact resolution and the customer interaction experience within… more
- Highmark Health (Boston, MA)
- …United Concordia Dental **Job Description :** **JOB SUMMARY** This job handles customer inquiries by telephone and/or email and/or in person from individual members, ... groups, providers and brokers in a customer service center. Troubleshoots and resolves customer ...forwarding to the appropriate area for follow up and resolution . + Meet all production, quality, and adherence standards.… more
- CIBC (Boston, MA)
- …individuals, their families, foundations and/or endowments. The Senior Client Service Associate executes the more complex transactions required to support high net ... including researching client inquiries and issues in order to effectively bring about resolution . This role also provides oversight on some aspects of the Client… more
- TD Bank (Needham, MA)
- …the customer walk-in traffic and can be the first point of contact for customer resolution or to make appointments to see an expert + Understands and ... role. **Line of Business:** Personal & Commercial Banking **Job Description:** The Banking Associate is a professional in banking, plays a key role in delivering… more
- Lowe's (Wilmington, MA)
- …+ Work on assigned cases through the case management system to ensure resolution of customer issues. **Minimum Qualifications** + High school diploma or ... **Your Impact at Lowe's** As a Market Delivery Associate , you'll be collaborating with team members in-office...in-office to solve logistic challenges and deliver an exceptional customer experience. Your contributions directly affect customer … more
- Children's Hospital Boston (Boston, MA)
- …Posting Title:Telephone Page Associate (Monday-Friday 10:00am-6:30pm)Department:Information Systems-Page OperatorsAutoReqId:78596BRStatus:Full-TimeStandard Hours per ... Week:40 Job Posting Category:AdministrationJob Posting Description:Telephone Page Associate (call center) Monday-Friday 10:00am-6:30pm Answer all incoming lines on… more
- Philips (Cambridge, MA)
- …commercial expert, sleep diagnostic accessories. Work across a team of Associate Territory Managers, Territory Managers, Regional Sales Directors, reporting-to the ... records including regular updates for assigned territory customers including customer organization details, locations, people, roles and contact information.… more
- Children's Hospital Boston (Boston, MA)
- …Title:Telephone Page Associate (e/o weekend/holiday 3:00pm-11:30pm)Department:Information Systems-Page OperatorsAutoReqId:78597BRStatus:Part-TimeStandard Hours ... per Week:16 Job Posting Category:AdministrationJob Posting Description: Telephone Page Associate (call center) - 16 hours a week Every other weekend/holiday… more
- Pegasystems (Waltham, MA)
- …+ Keep abreast of latest web and accessibility standards + Assist with the resolution of urgent UI customer issues + Participate in building applications for ... Associate Front End Engineering, UX Engineering Job Category:...its recognized leadership in Business Process Management (BPM), Multi-Channel Customer Relationship Management (CRM), Business Rules, and Adaptive Analytics… more
- Robert Half Technology (Boston, MA)
- Description Project Director - Associate Position Overview: We are seeking a Project Director - Associate to join our team and support critical project ... ensuring optimal resource allocation and timelines. + Facilitate issue resolution through escalation and collaboration with appropriate stakeholders. + Actively… more
- Santander US (Dorchester, MA)
- Sr. Associate , Metric and Finance Management team Dorchester, United States of America USA Job Function Description: Responsible for the day-to-day operations of the ... improve and promote quality and provides clear path for resolution . + Delivers consistent, high level of service to...products and services + Able to respond promptly to customer needs with flexible approach or method to best… more
- JPMorgan Chase (Boston, MA)
- …world class team to achieve great results for clients. As a Financial Reporting Associate within the Global Funds Service team, you will be accountable for building ... analytical, prioritization, organizational, and time management skills + Excellent customer service skills coupled with excellent verbal and written communication… more
- M&T Bank (Boston, MA)
- …AML (Anti-Money Laundering), BSA (Bank Secrecy Act) and KYC (Know Your Customer ) requirements; process related sales reports. + Process more complex client ... transactions such as cash disbursements, money movement, account maintenance, problem resolution and escalation, and other transactions as needed to ensure they are… more
- Globus Medical, Inc. (Methuen, MA)
- …identify the root cause and create a corrective plan that ensures timely resolution of issues + Maintains compliance with standards typical of the medical industry ... Moves Us philosophy is built on four values: Passionate About Innovation, Customer Focused, Teamwork, and Driven. + **Passionate about Innovation** : Improving… more
- Highmark Health (Boston, MA)
- …leading large projects **Preferred** + 7 years in a role that includes issue resolution , executive oversight or program / project management. + 3 years with Pharmacy ... employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with… more
- Century Linen & Uniform Inc (Somerville, MA)
- Job Summary: As the front line of Century's customer care organization, the Customer & Operations Specialist plays a pivotal role. This position involves ... administrative support to plant leadership. Essential Functions: + Deliver Exceptional Customer Experience: The Customer & Operations Specialist consistently… more
- Vontier (Boston, MA)
- …and verification. Ensure timely submission for supervisor approval, facilitating a swift customer resolution process. + Conduct Certified Trainer Audits: As ... industry partners to gather information, manage expectations, and ensure successful issue resolution . + Manage customer support projects: Oversee all technical… more
- Beth Israel Lahey Health (Burlington, MA)
- … resolution .** **Conducts regularly scheduled department meetings.** **Patient centered customer service - Oversee front desk operations, high volume call center ... the ROI/Audit & Research Department: Front desk services, release of information, customer service; investigate and follow up on patient privacy and security… more
- State of Massachusetts (Chelsea, MA)
- …1 support and infrastructure calls. The Service Desk Analyst will provide high quality customer service and problem resolution to all supported customers. If the ... point for fast and effective problem diagnosis, determination and resolution . . Escalate tickets effectively to Tier 2 or...resolved in a timely manner. . Analyze and troubleshoot customer hardware and software problems and escalate to an… more
- Sedgwick (Boston, MA)
- …New York Labor Law, and miscellaneous professional liability claims; to provide resolution of said type of highly complex claims; to coordinate case management ... and to manage the total claim costs while providing high levels of customer service. **ESSENTIAL FUNCTIONS and RESPONSIBILITIES** + Analyzes and processes complex or… more